I bought a lipglass on ebay, and there might be a problem

[Twinkle_Twinkle]

Quote:

Originally Posted by astronaut Now, what should I do with the lipgloss? lol That went smoothly. I got the product today, and got everything fixed today The best ebay problem I've dealt with so far (I hate it when things go wrong on ebay)

I know people are gonna jump all over me for this, but you could honestly return it. You have a box, Hot House was released with Strange Hybrid, so any MA knows it isn't some century old product that has just been siting in your traincase. Personally, that's what I would do. You can call me a bad person who is abusing the "generious return policy", whatever. If you don't feel comfortable with that, then B2MAC it.

 

[astronaut]

Quote:

Originally Posted by Twinkle_Twinkle I know people are gonna jump all over me for this, but you could honestly return it. You have a box, Hot House was released with Strange Hybrid, so any MA knows it isn't some century old product that has just been siting in your traincase. Personally, that's what I would do. You can call me a bad person who is abusing the "generious return policy", whatever. If you don't feel comfortable with that, then B2MAC it.

There isn't a receipt though, I don't think they'd take it back...

 

[Twinkle_Twinkle]

Quote:

Originally Posted by astronaut There isn't a receipt though, I don't think they'd take it back?

You don't need a reciept or even a box to return a product for exchange. I have a habit of tearing up reciepts for security reasons so I almost never have a reciept for anything that I want to exchange and it has only been a problem once, and that was with my least favorite MA.
Everyone else is always more than happy to help me in anyway. I've even had MA's not count my B2MAC empties. I also think that generally, SA's are more willing to help you when you are there to get other things. When I am exchanging things, I am almost always getting a lot of other stuff.

I think you only really get SA's being rude and giving a customer a hard time when they walk in with a pigment jar that is nearly empty, a compact that is so old that the original writing and shade has worn off, or they have hit the pan on an eye shadow and they want (no demand) an exchange. I say exchange it. But that's just me. :shrug:

 

[apharo86]

that's definately used!
report the seller!

 

[blueyesdancing]

Quote:

Originally Posted by Twinkle_Twinkle I know people are gonna jump all over me for this, but you could honestly return it. You have a box, Hot House was released with Strange Hybrid, so any MA knows it isn't some century old product that has just been siting in your traincase. Personally, that's what I would do. You can call me a bad person who is abusing the "generious return policy", whatever. If you don't feel comfortable with that, then B2MAC it.

WOW. I can't even believe this. Some people.

 

[Twinkle_Twinkle]

Quote:

Originally Posted by blueyesdancing WOW. I can't even believe this. Some people.

It really isn't that big of a deal. She can wait until she has 5 more empties to B2MAC, or she can simply return it. It's going to be tossed regardless and returns are tax write offs for cosmetics companies. Considering the OP was refunded the price of the purchase from the ebay seller, it is now a gift, one she doesn't plan to use, and I personally think she's within her right to return it.

 

[xxyrbestbetxx]

Quote:

Originally Posted by Twinkle_Twinkle It really isn't that big of a deal. She can wait until she has 5 more empties to B2MAC, or she can simply return it. It's going to be tossed regardless and returns are tax write offs for cosmetics companies. Considering the OP was refunded the price of the purchase from the ebay seller, it is now a gift, one she doesn't plan to use, and I personally think she's within her right to return it.

i understand you may not think it's a big deal, but she can only return it to nordstroms and yes, we do have an amazing return policy, we (nordstroms) ends up losing alot of money. she already got her money back from ebay, so why try to get EXTRA money from nordstroms when the person who sold it to her may not have even gotten it from nordstroms?

I'm sorry, I just feel like alot of people abuse the return policy at nordstroms, especially in the makeup department. There are reasons why everyone is allowed to try everything on. to see if they love it love it. If you don't love it, walk around for a bit to let it sink in, if you're still not convinced that you love love it, have the MA write everything down so you can go home and think about it. I hate when people just buy so many things and return it. Not only are they damaging the products (nothing can be returned to the floor once it leaves the floor), but their wasting the MA's time too.

 

[angelamarie]

Just adding my 2 cents...
If she exchanges the lipglass for something else then she's really no better than the lying woman on ebay who sold the opened (multiple times)/used gloss in the first place...

I say B2M it...keep your karma in tact.

 

[Twinkle_Twinkle]

Quote:

Originally Posted by xxyrbestbetxx i understand you may not think it's a big deal, but she can only return it to nordstroms and yes, we do have an amazing return policy, we (nordstroms) ends up losing alot of money. she already got her money back from ebay, so why try to get EXTRA money from nordstroms when the person who sold it to her may not have even gotten it from nordstroms?

Who says she can only return it to Nordstroms? Who said she is taking it back to Nordstroms (did I miss that in an earlier post?). Excluding the specifics of this situation, if someone has a product and it's the box, without the reciept, they can return it to a store or counter. It has nothing to do with Nordstroms and their return policy.

Additionally, theoretically, how is this any different from a friend giving you a gloss, that you didn't like, and so you returned it for an exchange? Also, if someone is asking for a product exchange rather than a full refund, I don't see the problem. It's less money out of the [multi-billion dollar] company's pocket to garner an exchange than a refund as the cost to make the lipgloss is far less that the retail value of the lipgloss. And as previously stated, returned products are a company tax right-off.

And, I totally disagree with the advice about purchasing products. The SA's job is to sell product, and aid the customer, how are you wasting their time if you buy something, then return it if you aren't pleased? What else exactly are they supposed to be doing? I am not trying to offend any MA/SA's, but if a customer is legitmately returning something, has the correct reciept and/or packaging, and isn't being rude, how is the said individual wasting your time? Is it because you are supposed to be meeting your sales goal and you can't do that is Customer A is only returning or exchanging and not buying something? So then a customer only gets good customer service when you are trying to sell them something? If I'm just coming it to browse, I don't get service because that would be a waste of the employee's time?

Additionally, sometimes you take something home and a product doesn't work the way you thought it would, or look the same in the light. There are many factors that go into returns.
I know many a SA/MA who couldn't care less about a return, because guess what, it's retail and it happens. They also know the how often I frequent their counter and how much product I buy monthly. My consumption far exceeds my return product percentage. It's really of no consiquence.

 

[stars926]

i agree, twinkle_twinkle. saying an MA is "wasting their time" if you just return a product is not true. how are we ever going to find out what we like/don't like if the MA doesn't spend time with you? What if you try it on for 30 seconds at the counter, impulsively buy it, to find out it breaks you out? Is it a "waste of time" to return products that are genuinely not working for you? Why is there even a return policy so lenient if the MA is 100% correct on EVERY thing they advise you to try on and you buy?

I've been to MAC a million times- counter and the store, and they've matched me for up to 4 shades too dark on my foundation. Now, you're saying that it's a "waste of time" for the MA to return the color they wrongly picked for me? ...No. What does customer service mean anyway? Even if you work for nordstrom, the return isn't coming out of your paycheck, so there's no reason to be bitchy about returns.

 

[Twinkle_Twinkle]

Quote:

Originally Posted by stars926 I've been to MAC a million times- counter and the store, and they've matched me for up to 4 shades too dark on my foundation. Now, you're saying that it's a "waste of time" for the MA to return the color they wrongly picked for me? ...No. What does customer service mean anyway? Even if you work for nordstrom, the return isn't coming out of your paycheck, so there's no reason to be bitchy about returns.

That is what I'm saying. Are these returns being subtracted from your pay check? Was Estee Lauder in the red the last financial quarter because of excessive returns????

 

[astronaut]

I actually think returns come out of their paycheck... the commission part, or so I've heard online.

 

[Twinkle_Twinkle]

Quote:

Originally Posted by astronaut I actually think returns come out of their paycheck... the commission part, or so I've heard online.

I thought SA's didn't get commission, but that there are sales figures that the individual should meet. Even if they did, it makes no logical sense that a return could be taken out of one's commission, especially considering a lot of returns don't have reciepts with them (so how could you trace which MA/SA originally sold the product?) and people buy and return products from different locations.

 

[powderpaint]

Quote:

Originally Posted by dmenchi Are you willing to live with HERPES or some other stuff ? Get a refund,even if it's true what the girl says...but have you ever seen a dried out Lipglass? I think it's BS...sorry.

Totally agree!!!!

 

[astronaut]

Quote:

Originally Posted by Twinkle_Twinkle I thought SA's didn't get commission, but that there are sales figures that the individual should meet. Even if they did, it makes no logical sense that a return could be taken out of one's commission, especially considering a lot of returns don't have reciepts with them (so how could you trace which MA/SA originally sold the product?) and people buy and return products from different locations.

It might not be a big deal with other MAC Counters or the MAC store but at Nordstrom they do get commission and returns from Nordstrom, they have the Nordstrom sticker which has all the original transaction info on there. So if there's a return without a receipt, they could still trace the store, MA, etc.

Now I don't know what they do when there's no box and receipt since I guess they wouldn't be able to track down anything. Maybe they won't take it?

I tried returning a MAC shadow I bought from maccosmetics.com to the MAC counter at Nordstrom (the MAC store wasn't open yet) and the MA said no because it doesn't have a Nordstrom sticker and it didn't come from there.

 

[SparklingWaves]

I don't have a Norstrom's here, but we have a Dillards. Dillards policy is 3 months. Now, MAC is it's own company housed in it, so I don't know how long you have to return something. I believe their should be in time limits.

I know there was a woman who wanted to return a foundation to the MAC counter. The MA said, "This is used". The customer said, "I know". The MA said, "We can't take used products back". Well, the lady pitched her childish fit and a manager was called to calm her down and she got a new foundation. I turned to her and said, "I would have bought that foundation for you if you asked me and I don't even know you, but I think that I did just that." She thanked me and walked away. I proceeded to purchase my stash of $200 worth of brushes and lipsticks.

 

[astronaut]

Quote:

Originally Posted by SparklingWaves I don't have a Norstrom's here, but we have a Dillards. Dillards policy is 3 months. Now, MAC is it's own company housed in it, so I don't know how long you have to return something. I believe their should be in time limits. I know there was a woman who wanted to return a foundation to the MAC counter. The MA said, "This is used". The customer said, "I know". The MA said, "We can't take used products back". Well, the lady pitched her childish fit and a manager was called to calm her down and she got a new foundation. I turned to her and said, "I would have bought that foundation for you if you asked me and I don't even know you, but I think that I did just that." She thanked me and walked away. I proceeded to purchase my stash of $200 worth of brushes and lipsticks.

I don't see why the MA refused to do her return. MAC's supposed to damage out all returns, even if they have never been touched. So it wouldn't have made a difference. And plus the lady made an exchange! I've returned used products to Nordstroms because they didn't work for me with no problems whatsoever.

 

[user79]

Quote:

Originally Posted by Twinkle_Twinkle Who says she can only return it to Nordstroms? Who said she is taking it back to Nordstroms (did I miss that in an earlier post?). Excluding the specifics of this situation, if someone has a product and it's the box, without the reciept, they can return it to a store or counter. It has nothing to do with Nordstroms and their return policy. Additionally, theoretically, how is this any different from a friend giving you a gloss, that you didn't like, and so you returned it for an exchange? Also, if someone is asking for a product exchange rather than a full refund, I don't see the problem. It's less money out of the [multi-billion dollar] company's pocket to garner an exchange than a refund as the cost to make the lipgloss is far less that the retail value of the lipgloss. And as previously stated, returned products are a company tax right-off.

The difference is that the product was not bought from MAC, it was bought from Ebay. MAC does not extend its refund policy to third party sources, as far as I know. If she has already received a refund for the purchase price, and she was to return it at MAC, it would pretty much equal theft, imo. The fact that it's a big company, isn't relevant at all.

 

[blueyesdancing]

Quote:

Originally Posted by MissChievous The difference is that the product was not bought from MAC, it was bought from Ebay. MAC does not extend its refund policy to third party sources, as far as I know. If she has already received a refund for the purchase price, and she was to return it at MAC, it would pretty much equal theft, imo. The fact that it's a big company, isn't relevant at all.

I completely agree!!!!!!!!!!!!

 

[OrangeLuvinChik]

I also notice that when I open a new lipgloss, the tip of the wand is not covered in gloss. Astronaut, the tip of your wand covered with gloss? If it is, it's definitely used.

Speaking of returns, I don't think the MAC free standing stores accept returns or exchanges without any receipts. I tried 2 times because I left the receipt in another purse but they said they don't do that. I even said I have my credit card so they can find my receipt in their system, but that didn't work either. The free standing stores are more strict than Nordstrom or Macy's counters!

I guess it makes sense that they don't accept products without receipts because otherwise, people can just bring in a MAC product they got from ebay or someplace else and get whatever they want from the MAC store in return.