"It's a cold day in hell when..."

[amoona]

I'm on the train home from work and came up with some more ...

Its a cold day in hell when a customer doesn't come up to me and say "can you pick an eyeshadow for me?" leaving wanted to just bust out with some electric eel to scare them off.

Its a cold day in hell when every customer doesn't come in expecting a full makeover. Oh your "just looking" but you'd like a full face done while we're fulling booked on a Friday night?!

Its a cold day in hell when little girls stop coming in wanting us to "try some colos on my eyes" with no intention of picking anything up and then get mad when we literally only try the one color they picked out. "Well I want eyeliner, mascara, a smokey eye, foundation, blush, and my lips done too."

Its a cold day in hell when a guy comes in with his gf/wife and doesn't ask me "now you sure this MAC stuff is good?" just so he can show off that he's buying quality. So I just look at him with my fake sile and say "Well MAC is the number one cosmetic company in the US and its certainly my favorite." Then he feels like he's some kind of big shot.

 

[aziza]

It's a cold day in hell when...

Someone doesn't walk up to the tester unit and without a second thought try on a germified lipstick without asking for it to be sanitized. Makes me gag everytime I see it.

A lady fails to cop an attitude when I tell her that she won't be getting a gift or sample with her purchase. Sometimes they won't even buy foundation until gift rolls around again....4 months later. Greedy heffas! EFF gift time!

 

[aziza]

Quote:

Originally Posted by devin it's a cold day in hell when... we are closing and everything is in it's place and we open the next day a few concealers, couple of foundations and eyeshadows are completely gone!

That is so shady! If you see the nightguard man rocking Cranberry the next day you better call him out!

 

[nycDiva357]

lol @ all of you. Its funny when I started reading this because I thought..I'm not a makeup artist so I wont be able to tell a story. but yesterday I was on line at mac, and dying to speak to the one Makeup artist at the counter but unfortunately there was one woman b4 me. Wow i lucked out...i thought...but I was so wrong. She started asking the MA for eye brow shaders...then she wanted to look through every damn eye shadow in the store, then she wanted a lip liner...then she wanted to try 21397423489 shades of lipstick which all had to sanitized.I saw her pocketing lip applicators (i mean really)..bla bla blah 20 minutes later..do u know that lady left the counter with one damn "oh baby"..which she then admitted is the only thing she ever buys from Mac. Oh and let me not forget..she pulled out a stuido fix nw45..all worn n gross n discolored looking and tried to do a fast switch for a nw43 while the MA wasn't looking...but she was caught. after she left me and the MA could only laugh. I feel for you people.

 

[MissMarley]

Quote:

Originally Posted by amoona Its a cold day in hell when little girls stop coming in wanting us to "try some colos on my eyes" with no intention of picking anything up and then get mad when we literally only try the one color they picked out. "Well I want eyeliner, mascara, a smokey eye, foundation, blush, and my lips done too."

Yep. I'm so sick of 12 year olds walking up and saying "Can I get my makeup done for free? Right now? I want a fancy look". And of course aren't going to buy anything. I refuse to do it without giving them a half-hour (at least) lecture on skincare. Usually it drives them off- they don't care about the nastiness all over their unwashed faces that they constantly pick and don't wash, they just want to pile more stuff on. Ugh. I had two walk up and because it had been a little slower, we agreed to do it if they'd go through a skincare lesson. They agreed, but then kept saying "this is really boring, can you put my makeup on now?", and then a paying customer walked up and when we went to help her, the little girls got SO pissed off and got up and walked away. And they told us in the beginning they were absolutely not buying anything.

 

[Dark_Phoenix]

Quote:

Originally Posted by MissMarley Yep. I'm so sick of 12 year olds walking up and saying "Can I get my makeup done for free? Right now? I want a fancy look". And of course aren't going to buy anything. I refuse to do it without giving them a half-hour (at least) lecture on skincare.

OMG... this happens every time I go to a Clinique counter, and I'm 17!!

Even if I say "I already use the three step system for skin type II." the MA will still insist on going through all the skincare steps again! At least I know why they do it, I mean other than just selling product.

^.^ I started using Clinique when I was 12 (Superbalanced Make-Up in Breeze, Lucky Clover Blush, Like Mink e/s, and the skin type II skin care system). But I went with my mother to buy it... I sooo wouldn't beleive a 12 yr old could afford counter mu on her own.

 

[MissMarley]

Quote:

Originally Posted by Emma_Frost OMG... this happens every time I go to a Clinique counter, and I'm 17!! Even if I say "I already use the three step system for skin type II." the MA will still insist on going through all the skincare steps again! At least I know why they do it, I mean other than just selling product. ^.^ I started using Clinique when I was 12 (Superbalanced Make-Up in Breeze, Lucky Clover Blush, Like Mink e/s, and the skin type II skin care system). But I went with my mother to buy it... I sooo wouldn't beleive a 12 yr old could afford counter mu on her own.

Hehehe- If someone knows their skin type already and uses the three-step system, then I just ask her if she's satisfied with how it's working. I wouldn't make them go through it again. But the kids who just want to mess around with our testers (and occasionally we turn around and the lipstick tester we just used is GONE)- those kids are gonna get lectured. and yes, part of it is just to make sure they're serious about learning how to use skincare and makeup (if they've said they're not going to buy), and not just wasting our time. Some of our MAs think it's a waste anyway, but if they're learning how to put on makeup properly and take care of their face, and will go away knowing how NOT to look like a 12 year old Russian hooker with black up to their eyebrows, well, then I'm happy.

 

[calbear]

my favorite is when I start to give a 'demo' and I do one side and make them do the other. They really hate that. You are going to hold this mirror and learn so you will stop coming in cause your bored and your mom dropped you off at the mall with nothing to do. It's totallycool if you really wanna learn or you need some help but to tell me your just bored and want me to do your makeup is killing me.

 

[lara]

Quote:

Originally Posted by devin it's a cold day in hell when... we are closing and everything is in it's place and we open the next day a few concealers, couple of foundations and eyeshadows are completely gone!

God, you're telling me. I hate it when I close the bay down completely and leave it sparkling clean (I'm really anal about there being no rubbish left in the mini bins overnight, as well as everything being fully sanitised every night without fail, etc etc etc), then open the next morning and find the place looking like a bomb hit it with stuff everywhere, bins overflowing, and with all of our tissue boxes suddenly vanished (!). WTF. The night staff/super early starters in a department store can be such a pain in the ^@)$@#$!

Quote:

Originally Posted by MissMarley Yep. I'm so sick of 12 year olds walking up ... and of course aren't going to buy anything. I refuse to do it without giving them a half-hour (at least) lecture on skincare. Usually it drives them off- they don't care about the nastiness all over their unwashed faces that they constantly pick and don't wash, they just want to pile more stuff on. Ugh.

I'm a big advocate of killing them with kindness. The more you do a Mike Brady at them ("hey gang! How about this super-cool make-up for happenin' hip teenagers! Isn't it just the super best?"), the quicker they freak out and hightail it out of there, and you certainly couldn't be accused of being rude to them.

 

[MissMarley]

Quote:

Originally Posted by lara I'm a big advocate of killing them with kindness. The more you do a Mike Brady at them ("hey gang! How about this super-cool make-up for happenin' hip teenagers! Isn't it just the super best?"), the quicker they freak out and hightail it out of there, and you certainly couldn't be accused of being rude to them.

LOL- I'll have to try that. Right now I'm trying to bore them so much they run away! I'm never rude to anyone, unless they're one of the people that comes up and demands a gift with purchase even if we're not in gift time, and then yells at us that we must give them a gift. And even then i'm not really rude, we just call the store manager and have them removed.

 

[ms.marymac]

Quote:

Originally Posted by lara God, you're telling me. I hate it when I close the bay down completely and leave it sparkling clean (I'm really anal about there being no rubbish left in the mini bins overnight, as well as everything being fully sanitised every night without fail, etc etc etc), then open the next morning and find the place looking like a bomb hit it with stuff everywhere, bins overflowing, and with all of our tissue boxes suddenly vanished (!). WTF. The night staff/super early starters in a department store can be such a pain in the ^@)$@#$! I'm a big advocate of killing them with kindness. The more you do a Mike Brady at them ("hey gang! How about this super-cool make-up for happenin' hip teenagers! Isn't it just the super best?"), the quicker they freak out and hightail it out of there, and you certainly couldn't be accused of being rude to them.

LMAO! I am so trying that! I might even break out the Cabbage Patch dance.

 

[BinkysBaby]

Quote:

Originally Posted by MAC_Pixie04 Yeah, but I'm in SoCal and the majority of the people that ask are too. ....and they're repeat offenders. I get the same girl like all the time "When are you guys gonna start carrying MAC?" I'm like "Never, it's a different parent company." "You guys should buy some of it...." ummmmm lol doesn't really work that way. Then there's the "Do you guys give free makeovers?" No. The answer's always no. We'll give you a consultation and educate you, we will not waste time putting makeup on youo for free. Sorry.

That is too funny!!
Hopefully they will not just buy merchandise for a free make over and just return it.

 

[MissMarley]

Quote:

Originally Posted by BinkysBaby That is too funny!! Hopefully they will not just buy merchandise for a free make over and just return it.

Oh lord, they do it all the time. Brides are the worst. They come in for a consult before the big day, buy EVERYTHING, and bring it back after the honeymoon. Ugh.

 

[thenovice]

Didn't mean to ruin the thread. Sorry guys!

 

[lara]

Quote:

Originally Posted by thenovice Ok- i am so glad i have never done any of this. I don't ask for a product to be tested on me- ever. I go, I look, I pick out shades complimentary to each other, I purchase, and I leave. I tend to know what i want before i go anyway. I just read off my list from memory and the people fetch. The people at my store are SO rude and snobby. The worst MAs i have ever had. Terrible. There was only two in there the last time i went. The store was practically empty- and they were both very nice that time. But every other time i go in there- i can't stand them. Awful. So, i dress nice, i put a effort to do nice and professional makeup- that gets me a fake smile when i walk in instead of an evil glare. I just about want to smack them in their face. Especially the ones with the makeup lines. Grrr.

...there are a squillion threads on this board dedicated to whinging about MAs, so I'm not entirely sure why you felt the need to crash this particular party about jackassy customers.

 

[Dark_Phoenix]

It's a cold day in hell when I don't see someone saying they're going to make a big purchase and should cut in front of people.
I hate those stupid "I'm going to make a big purchase, help ME first!!" whiney rants. I was here first, wait your freaking turn. Is it just me or does that happen every time you're in a store?

Some "classy" person thinks that because they're spending a whole 40 bucks that they get to go before everyone else. Uh huh, whatever.
Wait your turn, you're pissing everyone off.

 

[lara]

Quote:

Originally Posted by Emma_Frost Some "classy" person thinks that because they're spending a whole 40 bucks that they get to go before everyone else. Uh huh, whatever. Wait your turn, you're pissing everyone off.

And then they demand a discount because it's such a big purchase

Those people just irritate everyone else around them, no matter what side of the counter you're standing on.

 

[LindseySullivan]

Wow. I feel so bad now. There was a MA at the counter I went to in Annapolis who I saw a lot. She did my makeup a few times to try out different looks - full face - and sometimes would take it off and do it again if I didn't like it. And there was one day when we went through about 100 lipsticks together... She also stayed late once to do a makeover on me.

I always spent at least $400 and probably bought over $3000 from her so hopefully she made some decent money from me, but man, I didn't realize how annoying I was.

But I guess on the positive side, I was very specific about what kinds of colors I liked. I went a couple times to get out of my comfort zone but she still knew I was military and couldn't be too off the wall - just not my standard coppery or pinky look.

 

[Dark_Phoenix]

Quote:

Originally Posted by LindseySullivan I always spent at least $400 and probably bought over $3000 from her so hopefully she made some decent money from me, but man, I didn't realize how annoying she was. But I guess on the positive side, I was very specific about what kinds of colors I liked. I went a couple times to get out of my comfort zone but she still knew I was military and couldn't be too off the wall - just not my standard coppery or pinky look.

It's nice that you do that, but this thread is about cliched things that everyone hates happenning to them (i.e. cutting customers, returned merchandise, teenagers wanting "free" makeovers, people stealing testers, etc..).

There's other threads out there for saying how much you like an MA.

P.S. Send an e-mail to MAC if you've had a good experience. They appreciate feedback and (once) sent me an Oyster Girl l/g after I sent them an e-mail saying how great an MA was. Pretty cool.

 

[Simply Elegant]

When an impatient woman screams at another sales associate to help her when she already has someone doing it. And on top of that, they're the only ones working and she's just screaming and there are a few other people who need help.