Mac - Maleficent (May 15, 2014)

Wolverina

Wolverina

Well-known member
So please excuse my ignorance but have we actually heard ANYthing about the contents of this collections? Is it only whispering and murmurs about it just being repromotes? Can't a squirrel get a nut?
 
shellygrrl

shellygrrl

Moderator
Staff member
Audrey C said:
I wouldn't have a problem with a no-return policy as long as I've had the opportunity to try the product myself. For foundation, that means I want a sample so that I can put it on myself (the way I wear it, not sheerer or more heavily), see it in natural light, make sure it isn't going to oxidize on me or break me out, see how it holds up over the course of a day, etc. That's easily done with MAC, Clinique or Sephora brands. For colour products, I want to be able to try it on and then go outside and see it in natural light. That's what I do with most other brands but can't always do with MAC. I don't return very much from MAC (last item was Instigator) and would return even less if I could try it on. If MAC changes their policy to no longer allow returns but increases inventory to a reasonable level so that I can try before buying, I have no problem with that. If they maintain the same really low levels (often 3 to my local counter, which means I have to buy online to have a chance of getting many items) and don't allow returns, then I simply will buy other brands. I'm not willing to play roulette with my money because they like to play the hype/LE game.
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IMO, a no-return policy would hurt those of us whose only way to try anything for ourselves would be to purchase it online. Using myself as an example: The nearest Ulta and Macy's are 2.5 hours from me. The nearest Macy's with a MAC counter, as well as the only Sephora in my state, are 6 hours away. US drugstores and whatnot don't have testers, of course, and rarely have samples unless it's a new product, usually a foundation. I really wish companies would especially sell foundation samples online. (A couple of larger companies do this already -- Sleek and Face Atelier. And, of course, smaller brands who sell on Etsy are good at this.) Would that add in costs? Of course! But for those like me who don't live anywhere close to a counter, it would be a godsend.
Wolverina said:
So please excuse my ignorance but have we actually heard ANYthing about the contents of this collections? Is it only whispering and murmurs about it just being repromotes? Can't a squirrel get a nut?
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Nothing. Since it's not out until May, and we're currently in the middle of February, it's going to be a while.
 
Beautybuyer

Beautybuyer

Well-known member
Wolverina said:
So please excuse my ignorance but have we actually heard ANYthing about the contents of this collections? Is it only whispering and murmurs about it just being repromotes? Can't a squirrel get a nut?
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Nope we haven't really heard anything! That's why there's nothing being talked about lol. I know one person said there's whispers about a repromote and macys exclusive. That's it. I'll be mad though because mac keeps saying NEW collection based around the film.
 
Ajigglin

Ajigglin

Well-known member
Beautybuyer said:
Seriously!! I worked in jewelry for years and there was a customer who would exchange every time right within the time frame! And we always knew when they walked in. No one wanted to help because each month you'd have a big ass return to recover the next month. It wasn't hard to recover as most of us were good at sales, however that's 4k I didn't have to make up before. They weren't the worst though... The worst was when a lady had the audacity to through her credit cards at me! It was an unfortunate situation but one many Americans find themselves in and it's not the stores fault. They had bought jewelry, and he lost his job a few months later. Obviously the company isn't going to take it back months later. And to tell me off because of it, is ridiculous. IMO there's far more bad customers than sales people. Normally a firm no will do with sales. Customers you can't do anything about. The worst customer job I had was working at a car dealership...service....yikes.
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She threw her cards at you?!?! We would have been fighting. I've worked retail before, and I almost came to blows with this customer who cursed me out, lied on me, then tried to touch me. This was all because I caught her and her friend trying to steal jeans. They had to draaaaaaag me back to the break room because I was about to drag her. Retail is not for the faint of heart. People are crazy.
 
alexisweaver

alexisweaver

Well-known member
Trigger said:
screw mac cosmetics horrible horrible customer service mac makeup artist need to learn their ish. Let me start by saying I am a well educated person and I never make moves without doing my homework. I had a mua tell me I could not do back 2 Mac with new collection. Also I then was informed that I could not back 2 Mac Pro palette eye shadows. I have always back 2 Mac those. I'm done with Mac from now on I'm only buying Chanel. I'm over Mac I have been having too many bad experiences. King of Prussia Mac and Mac at Nordstrom are horrible with customer service. Mac has lost a loyal customer. I hope you fellow sisters join me in boycotting Mac. Mac quality has not been there lately. Boycott
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That's surprising. I go to the MAC store at King of Prussia often and they've always been amazing! I'm nowhere close to KOP but always make the trip just for the great experience. The service (imo) is A++. One of the workers even let me see and swatch the Punk Couture collection WEEKS (and I mean it) before it came out. Hopefully you'll love MAC again soon.
 
Wolverina

Wolverina

Well-known member
Beautybuyer said:
Nope we haven't really heard anything! That's why there's nothing being talked about lol. I know one person said there's whispers about a repromote and macys exclusive. That's it. I'll be mad though because mac keeps saying NEW collection based around the film.
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Ok- thanks! I was wondering if I had missed something important
 
Spectacular

Spectacular

Well-known member
lyseD said:
They aren't losing money or they wouldn't let you return.

They have figured it all out and must have found that people buy LE like madmen (women) and if they get returns it's still worth it.
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Its hard for me to feel sympathy for MAC on this issue simply because I felt they set up this system and in the end it did have room for failure. One issue to always keep in mind with a company is you never want to piss off your good clients. The people who are corrupt and try to circumvent the rules will do so regardless, they'll find a way but when you piss off the people who were actually useful and valuable to punish the bad then you lose. It reminds me of all these websites that started to require people to log in via Facebook in an effort to stop the trolling, cruel comments, bullying and etc.

In the end the trolls just created fake aliases and the good people (some or most depending on what website you're looking at) quit going to the websites because they felt ignored and disrespected. I can think of many ways MAC implementing a no-return policy would end up hurting the good consumers rather than the bad.

If you were on a limited income with only a little spending money would you be willing to spend it on a company that wouldn't accept returns or one that would? If you're on the verge of buying a limited item you're not sure you'll like would you take the chance if you know you couldn't take it back? If you know you won't be able to return the item you're likely not going to drop in for an exchange. Ebay resellers will be unbothered, they'll just stick the thing on ebay for years till someone snatches it up but regular people? I just don't see any benefit in it. MAC wanted collections to sell out as quickly as possible and build the hype train (I've gotten a dozen emails about the Riri Viva Glam, more than any other Viva Glam or collection recently) but they don't want to take any hit to their bottom line for their hype and craziness.
 
A

alyxo

Well-known member
For the 7 years that I've been shopping at MAC, I have made a return once. I don't ever purchase something that I know I don't like. If I'm unhappy with the quality of a product, I always do an exchange. There is always something at MAC, that I have been eyeing. I have never had a problem with making an exchange or with the one return that I did make. The ladies at MAC have always been really lovely to me and I've been lucky enough to know them on a personal level as well. I don't know, but when it comes to cosmetics, I feel like I rarely return things. If anything I've made more returns with Sephora (I can think of 3) but even then I haven't had a problem there.
 
lipstickjunkie

lipstickjunkie

Well-known member
Beautybuyer said:
Actually the mac threads about certain collections are suppose to stay relatively close to topic. While people naturally chit chat and venture off, you are suppose to make a thread on that. That's why there's different sections called mac chat, off topic, etc there's a lot of forums. So it's okay if someone politely asks for a new thread to be created. Especially if it's taking up pages. They shouldn't come and rip anyone's heads off though Edit: I will add people can do whatever they want. But it's just to keep things organized and confusion down. I always go off topic lol
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Totally understand, but people dont do it on purpose.
 
erine1881

erine1881

Well-known member
Trigger said:
screw mac cosmetics horrible horrible customer service mac makeup artist need to learn their ish. Let me start by saying I am a well educated person and I never make moves without doing my homework. I had a mua tell me I could not do back 2 Mac with new collection. Also I then was informed that I could not back 2 Mac Pro palette eye shadows. I have always back 2 Mac those. I'm done with Mac from now on I'm only buying Chanel. I'm over Mac I have been having too many bad experiences. King of Prussia Mac and Mac at Nordstrom are horrible with customer service. Mac has lost a loyal customer. I hope you fellow sisters join me in boycotting Mac. Mac quality has not been there lately. Boycott :finger: :finger::finger:
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Pro pan shadow and blush refills used to be B2Mable, but they are no accepted as part of the 6 returns. It's been that way for awhile now.
 
Trigger

Trigger

Well-known member
erine1881 said:
Pro pan shadow and blush refills used to be B2Mable, but they are no accepted as part of the 6 returns. It's been that way for awhile now.
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I will listen to you. I didn't know that. I did it like a month ago and they took it. I wish I knew. Thank you for educating me.
 
Beautybuyer

Beautybuyer

Well-known member
Ajigglin said:
She threw her cards at you?!?! We would have been fighting. I've worked retail before, and I almost came to blows with this customer who cursed me out, lied on me, then tried to touch me. This was all because I caught her and her friend trying to steal jeans. They had to draaaaaaag me back to the break room because I was about to drag her. Retail is not for the faint of heart. People are crazy.
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Yeah I didn't care. Lady still had to make her payment lol and I still swiped that card! I felt bad for her until she got pissed that I wouldn't return it and started dropping f bombs on me. Customers can be crazy! It's like okay I'm letting you tell me off because I'm in sales. No I won't go out of my way to help you. I hate that some consumers think if they yell and scream they'll get their way. It's much more beneficial to be nice. Some stores won't let you b2m for new collections. Mine doesn't the first week it's their store policy. Shitty though
 
erine1881

erine1881

Well-known member
Trigger said:
I will listen to you. I didn't know that. I did it like a month ago and they took it. I wish I knew. Thank you for educating me.
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It's been about a year and a half now. Sometimes you're able to slip things by by accident if they don't know.
 
P

Pinkdollface

Well-known member
lipstickjunkie said:
Totally understand, but people dont do it on purpose.
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I know people don't do it on purpose and that's why I asked politely. When people get off topic for pages they might not realize it has taken up pages already and think about creating a new thread. So I was just suggesting to create a new thread that they might enjoy a lot since the topic seems to be popular.
 
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