A word about shipping, mostly because it's a part of one of my jobs. When I take an order, I put the recipient's address into UPS/FED EX. I put their e-mail into the tracking section so that they're updated as the package comes to them. Once I complete the shipping order, my recipient may receive a tracking number, but you notice that I haven't said anything about boxing anything up, right? I usually create a lot of labels at once because it saves time. I imagine that MAC does this, too. The order comes in and payment is confirmed as is the shipping method, then it goes to the actual shipping department, gets a UPS/FED EX label made - you get a number that you can't track and it makes you nuts - the entire thing goes in a plastic sheet to the pickers in the warehouse, who pick it, box it and send it. The nice people who bring us our black boxes of happiness come to get it and you receive a shipping confirmation (or not, it depends and MAC does it both ways) and days later you get MAC happy when you find your box! It takes awhile for the UPS/FED EX systems to realize that there's a package and their systems won't show progress until the product has been picked up by one of their employees. Even then, it won't show activity until it gets scanned at their facility. After that, you can track it fine, as many of you have noticed. I'm sorry to see your frustration as this community is a source of makeup joy for me. Just remember, a tracking number is a good thing, a shipment confirmation is better, the actual product in your hot little paws is best! You guys are awesome! Happy hunting!:encore: