My lips looked the same way!! I looked in the car mirror and did a double take, my lips looked so flaky. I've actually just recently started looking into exfoliating products for my lips. I checked out the one Fresh Sugar sells and thank goodness I checked it out in store first because one whiff and I immediately ruled it out! So the search continues. What I've done the past few years is just lightly scrub my lips with a damp toothbrush. Not so hard it irritates them, but just enough to buff out the flakes. Then I pat them dry and put conditioner on them right away. Probably not an "official" method, but it's worked pretty well for me over the years. Until I encountered MAC's Satin lipsticks, that is! Conditioners are another tough thing for me. I've tried many and I still have a couple left on my list to try. During the day, I like to use the mineralized balms MAC released with Apres Chic. They're easy to travel with and feel better on my lips than most other conditioners, which I find too greasy or too waxy. At home, morning and night, I use the lip conditioner in the tub that MAC suddenly discontinued. No conditioner I've used has made me 100% satisfied, but those are the best of the bunch I've tried so far, including other Fresh Sugar products, Philosophy, Burt's Bees, Softlips, Estee Lauder, and probably even more that I'm forgetting. If I find my HG lip conditioner, I'll be sure to let you know! It comes out this March at Sephora. There's a discussion about it in the "Cosmetics Discussion" section of this site! I'm going to pass scarlettb's question on to you, erine! What do you use to exfoliate and condition?