Distance Learning Course: Professional Makeup, Elite Make up - Keep The Hell Away!
Hi all
I just wanted to let you know, that after fighting tooth and nail, getting legal advice, having to translate emails and letters into spanish - and putting up with one of the most unprofessional and down right dodgy companies I have ever dealt with, 1 yr and 1 month+ on, and many tears of frustration later, I finally got the refund I was promised so long ago by Elite Pro Makeup Distance Learning Courses.
It seems the more problems I've had with Elite Pro and their crappy distance learning courses the more folk I've bumped into that are also unhappy with them.
I can't believe I was stupid enough to fall for all the promotions and invest 1000's and 1000's of bucks into a course like this. On top of that it cost me over $1000 fighting to get my refund back - not to mention all the time invested into trying to communicate with this company that should be reported, shut down and investigated.
For such a long time after returning their course for a refund, and them promising the refund to me, then outright ignoring my emails because no refund came through. I finally had to go to the founder of the company and go from there. It still took months after that and lousy excuses and if I hadn't have been so persistent I doubt very much I would've got a red cent back.
There was no way I was going to let them keep my money. Besides if they were crapping on me like this, imagine how many other poor customers they are mishandling - other than the ones I've already spoken with.
Anyway, learn from my mistakes... save yourself the pain and kick Elite Pro Distance Learning courses to the curb. They make a mockery out of Makeup education and this industry.
Take care all
Quote:
Originally Posted by funandfitnessjo
Quick update...
Re: Elite Pro - Advanced Makeup and Image Consulting Package
After completing the Advance Make Up assignment and modules required for a refund, Elite Pro then informed me that they had recently changed the guarantee and that I had to also complete the Image Consulting modules as well according to their new guarantee. Which is pretty unprofessional and dodgy. I wasn't happy but did it anyway.
I completed ALL of the modules and assignments required, the Tutor marked them, Student Services confirmed it, and promised me again that I would receive a refund but it would take up to 90 days to receive it.
It cost me nearly $700 Australian to bubble wrap, package and post the complete course, all it’s contents, and bonuses back to Elite Pro in Madrid. This also included insurance to ensure the package arrived safely. To ensure there was no excuses for them not to refund. I also took photos of it before I sealed the box. As I don't trust this company as far as I can throw them.
Student Services emailed me to confirm that it had arrived and that I would receive my refund within 3 months (90 day period).
Five months have now passed by and I haven’t received my refund. All up, with expenses and the course, it’s cost me $6000.
I have contacted and phoned Elite Pro on quite a few occasions over the past few months. All I get is excuses, with Student Services saying that they promise they will refund my money, but it never occurs.
I asked Student Services if I could speak to the head person in “accounts” and they said there was no point because they couldn’t understand English. They then advised me to write an email stating my concerns, they would translate it and email “accounts”. I did this. But Student Services still continues to state that accounts won’t give them any reason why the refund hasn’t been issued.
The last two times I’ve emailed Student Services at Elite Pro inquiring about the refund, they haven't replied.
I have so many emails back and forth from Elite Pro due to the ongoing mishaps it’s not funny.
I have now sought legal advice and am working on trying to at least get something back, if that's possible. I don't like my chances. This company should be reported.
I regret the day I ever got involved and have a rotten gut feeling that this is all just one big scam!
Take care all
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Glad you're having a good experience... in regards to the mother f--- I mentioned this to them and student services said the following...
Student Services...
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About the music, I had just popped in a DVD as I could not believe that we would use such a thing as background music…I listened to the entire thing, but did not hear Mother f**k**…I also never heard of a students mention this before
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Frankly, I have no faith in this company what so ever. Apparently someone else was waiting ages for a refund too, as well myself.
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