I placed my order in June, got it 5 days later, placed another order late July, and got it last week. Never had the issue before, but I did speak with a salon who does business with them (salons are still placing orders, I've only talked to one who stopped carrying them and they stopped awhile ago), and they spoke with their PR rep who said they were closing their LA slot, and weren't sure when they were going to reopen and would be running instead from the warehouse. Makes sense, considering the LA location wasn't even a retail location.
For anyone placing orders, I do recommend being careful as they are in this transition phase. I can't imagine they are going out of business without stating so and trying desperately to get rid of some backstock. The number is out of order because the location the number was at is no longer there. I'll keep everyone posted, as I'll be making another order probably next week to see what happens.... *fingers crossed* I'll keep it small, just in case, LOL
I'm hoping they're not going to go out of business, they're a fab company. Sure, some customer service issues, but they're still pretty green in the cosmetics industry. Dunno what wonderful stuff I'll fill my kit with if they're gone :-(