Janice
Well-known member
Re: MAC PRO - ordering from 1-800 number
The bottom line is - the "rules" that eash CSR adheres to are inconsistent. Call back and try for another CSR, or call MAC CS or Corporate to clarify the guideline. Take names of whom you speak with, if they let you know that you are allowed to order then call the PRO number back and let them know who you spoke with in what department if they try to decline the sale again. HTHS.
Another avenue is calling a PRO store directly and having them ship your order to you.
There are many threads of people sharing their experience with the same issue, you might find some clarity in them as well.
The bottom line is - the "rules" that eash CSR adheres to are inconsistent. Call back and try for another CSR, or call MAC CS or Corporate to clarify the guideline. Take names of whom you speak with, if they let you know that you are allowed to order then call the PRO number back and let them know who you spoke with in what department if they try to decline the sale again. HTHS.
Another avenue is calling a PRO store directly and having them ship your order to you.
There are many threads of people sharing their experience with the same issue, you might find some clarity in them as well.