4:22 P.M. The customer was not available on the 1st attempt. A 2nd attempt will be made.
Great. They came earlier than usual, AND decided they wanted me to actually accept the delivery instead of them just leaving it at my front door, which is what they've
always done in the past, even with wine (which they're really supposed to have someone sign for).
But wait, there's more...
I checked the status this morning to make sure it was on the truck today. Instead, I see this:
06/11/2013 | 10:35 P.M. | Shipment is held to verify commodity description with the customer for correct classification. / Delivery rescheduled.
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Um...what? Even better is that at the top of the page it says "
This shipment has cleared customs." Well gee, that's good, considering it's just eye shadow and a lip gloss (products I've ordered a hundred times before) from Sephora (a store I've placed orders with dozens of times before). Since when does this stuff need to go through customs or have its description verified?
Called UPS. They said their system shows the package as being on the truck to be delivered today, but they'll call the driver to make sure. About half an hour later, they call me back. "So the driver doesn't see the package on the truck...but that doesn't mean it isn't there. It's probably not very big, right? He might have just missed it. The people here say they scanned it and put it on the truck this morning, so it should be there. He might not get to your home until later this evening, at which point we'll be closed, but here's our phone number so you can call us if there are any issues." I asked about the weird status about the shipment being held, and the response was, "It could have just been that the box was badly damaged and needed to be taped up a bit before delivering it to you." Riiiiiight...
I am beyond pissed right now. I mean, I guess it could've been something more serious that I was having delivered, but it's still Disney and LE, you know? And if the package doesn't come tonight (not holding my breath for THAT one) then I'll have to go through all the bull with UPS and Sephora to either have a new palette and gloss sent to me (which Sephora might not even do if it was a "glitch" that it was up online so early in the first place) or get my money back.
Getting scared UPS might lose my Tropical Taboo stuff when I place my order later this month...