UK ladies... What comes out this Thursday?
- Thread starter vocaltest
- Start date
trollydolly
Well-known member
Quote:
just phoned mac and my order has been cancelled!!!!! wtf?? no one emailed me or phoned me to advise me so ive been sitting at home this morning like an idiot waiting for my parcel which was never going to come! im really pissed off. the department i need to speak to about getting a refund isnt open until monday so ive got to wait until then to see what theyre going to do.
i place at least one order on mac.co.uk every month and ive never had a problem until now. i spend a lot of money with them and this is how they treat customers? im really disappointed....
now i dont know whether to go into my local mac and buy everything that was in my order from there or whether to just leave it and take my money else where.
Originally Posted by Luceuk
Did it arrive? |
just phoned mac and my order has been cancelled!!!!! wtf?? no one emailed me or phoned me to advise me so ive been sitting at home this morning like an idiot waiting for my parcel which was never going to come! im really pissed off. the department i need to speak to about getting a refund isnt open until monday so ive got to wait until then to see what theyre going to do.
i place at least one order on mac.co.uk every month and ive never had a problem until now. i spend a lot of money with them and this is how they treat customers? im really disappointed....
now i dont know whether to go into my local mac and buy everything that was in my order from there or whether to just leave it and take my money else where.
trollydolly
Well-known member
Quote:
i just phoned up again because im really not happy about this and theyre going to phone me back. apparently theyve got no record of my order even though the money has gone out of my account and i can view it on their website...
| Originally Posted by Luceuk
I can't believe they canceled it and didn't tell you, just shows what their customer services are like 
I'm getting a bIt sick of them treating us the way they are especially when we all spend quite a lot on MAC. |
i just phoned up again because im really not happy about this and theyre going to phone me back. apparently theyve got no record of my order even though the money has gone out of my account and i can view it on their website...
trollydolly
Well-known member
they phoned me back and have managed to find my order but its not going to be delivered until monday, when im at work! so theyre going to send it to my mums house and refund me the £10.50 delivery. its not really good enough to be honest.
trollydolly
Well-known member
Quote:
i really do want to complain but il feel like such a bitch because the girls are so nice at customer service.
| Originally Posted by Jot
they have cancelled a lot of orders - we thought it was because of the free brush issue but maybe they have a genuine computer problem! we all got emails though and online it still says in warehouse - i would big time complain though xx |
i really do want to complain but il feel like such a bitch because the girls are so nice at customer service.
Jot
Well-known member
Quote:
its not their fault but they are the company reps you get to talk to so i would still feel like you can complain - yeah its easier when they are nasty. x
| Originally Posted by trollydolly
i really do want to complain but il feel like such a bitch because the girls are so nice at customer service. |
its not their fault but they are the company reps you get to talk to so i would still feel like you can complain - yeah its easier when they are nasty. x
misstwiggwinkle
Well-known member
Thtas really bad how you have been treated trollydolly. I would do a letter of complaint if I was you. You never know, they might send you some freebies. You have nothing to lose in doing a letter.
My order still says "in warehouse" even though the money has gone out of my account.
I have not had any email about the order being canceled either, so god knows whats going on.
My order still says "in warehouse" even though the money has gone out of my account.
I have not had any email about the order being canceled either, so god knows whats going on.
makeupmadb
Well-known member
Sorry to hear that! Mine was on the hub to the nearest place last night, not sure when it'll come though. I used a free delivery code too!
I placed an order for one of the blushes and the brush, hopefully I get the brush, it was confirmed so I should.
I placed an order for one of the blushes and the brush, hopefully I get the brush, it was confirmed so I should.
Luceuk
Well-known member
Quote:
Was it the 181 you ordered? That's the one they didn't cancel for me but did cancel the 189 probably because of the price of it. I really hope we all get the free brushes.
| Originally Posted by makeupmadb
Sorry to hear that! Mine was on the hub to the nearest place last night, not sure when it'll come though. I used a free delivery code too! I placed an order for one of the blushes and the brush, hopefully I get the brush, it was confirmed so I should. |
Was it the 181 you ordered? That's the one they didn't cancel for me but did cancel the 189 probably because of the price of it. I really hope we all get the free brushes.
makeupmadb
Well-known member
Quote:
No just the 181, because I didn't want the 189 so didn't realise it was at £0. I wouldn't have ordered it even if I had known probably as I wouldn't have bought it. But the 181 I was planning on getting, just in store though so I could try it first, but hey, if it's free! If MAC turn around and say you have to pay if I do recieve it, I'll just say that they offered when we signed up special offers and benefits!
| Originally Posted by Luceuk
Was it the 181 you ordered? That's the one they didn't cancel for me but did cancel the 189 probably because of the price of it. I really hope we all get the free brushes. |
No just the 181, because I didn't want the 189 so didn't realise it was at £0. I wouldn't have ordered it even if I had known probably as I wouldn't have bought it. But the 181 I was planning on getting, just in store though so I could try it first, but hey, if it's free! If MAC turn around and say you have to pay if I do recieve it, I'll just say that they offered when we signed up special offers and benefits!
JustDivine
Well-known member
After all this I dont think I ever want to set my eyes upon MAC or shop there ....at least for a while!
trollydolly
Well-known member
i think im going to write a letter of complaint and send it on monday, im a regular customer online and i just dont think its good enough. they. they also said they wont put the money back onto my card for at least for a week which im a bit annoyed about.
to top it all off i went into a mac counter today to buy 181 brush, dainty mineralized blush and major minor l/g and when i got home theyd given me cultureclash l/g instead of major minor l/g which i asked for (and ive already got cultureclash) so hopefully they'll let me exchange it on monday. grrrr! im going to boycot mac for a while.
anyway i love dainty blush so thats a bonus :-D
i hope you all get your free brushes! you deserve them
to top it all off i went into a mac counter today to buy 181 brush, dainty mineralized blush and major minor l/g and when i got home theyd given me cultureclash l/g instead of major minor l/g which i asked for (and ive already got cultureclash) so hopefully they'll let me exchange it on monday. grrrr! im going to boycot mac for a while.
anyway i love dainty blush so thats a bonus :-D
i hope you all get your free brushes! you deserve them
misstwiggwinkle
Well-known member
I dont blame you for being annoyed, they're earning interest on your money, for that week they are keeping it. Cheeky swines.
Just seen your swatch of danity. It looks gorgeous, I want that now.
But I'll be buggared if I am going to order anything off the mac site, till I know whether this other order is coming or not.
Just seen your swatch of danity. It looks gorgeous, I want that now.
But I'll be buggared if I am going to order anything off the mac site, till I know whether this other order is coming or not.
x.DOLLYMiX.x
Well-known member
You should definently write a letter of complaint because that is appauling, a few girls on here have had a problem with saturday delivery!!! They should have refunded you the money straight away. In the future Iam going to be careful on the mac website.
trollydolly
Well-known member
ive just written the letter, im not sure if it sounds ok lol. i might copy and paste it onto here to show you all.
does anyone know where i can find an address to send this to? i cant see anything on the mac website and id rather send a letter than email it.
does anyone know where i can find an address to send this to? i cant see anything on the mac website and id rather send a letter than email it.
browneyedbaby
Well-known member
MAC Cosmetics
73 Grosvenor Street
London
W1K 3BQ
Good luck!!
73 Grosvenor Street
London
W1K 3BQ
Good luck!!
x.DOLLYMiX.x
Well-known member
Mine says it is in Glasgow now so I should get it on Monday, but I have a really bad feeling that something is going to be wrong with my order lol.
