I think everyone is forgetting that the average person isn't into make up to the extent that we are on here. The average consumer doesn't recognise make up as an art form or a way of expression like we do.
Whilst I do agree that she could have said it in a better way, her view of 'poorly applied make up' could just mean that to her because she is used to natural looking make up, it looks messy. I don't think its fair really to tell her to 'go to *insert store* for natural looking make up', because like I said, the average person isn't into make up like we are on here. If you're looking for make up... you will go to a cosmetics counter/store/drugstore whatever, because they sell it. Yes you may have preferences, like we do with MAC etc, but to the average person (how many more times do I wanna say average person?) who only wears a bit of powder mascara and liner, if they want a mascara, they'll browse around for it, regardless of the store.
God I'm making no sense. Basically my point is give the woman a break haha. Yes shes probably a bit grumpy, but she's not saying you're stupid, all she's saying in other (nasty) words is that its intimidating to customers of her type... Not every body wears bright looks like we do on here. Just think of it from her position... when I'm between 55-60 I know I won't be wearing some of the looks I do now... well I might be lol but yeah... I'm waffling now.