Why would you go to a makeup store and expect to see...

[MAC_Pixie04]

Her comment to me was laughable, we get a million tossable client responses on a daily basis. My favorites: "Offer complimentary makeovers" and "Carry MAC." Those things won't happen; MAC is owned by a competiting house, and we don't offer complimentary makeovers because we'd waste our time on clients looking to get done up rather than help clients who legitimately want to purchase; we're a retail business.

I think I was more bothered by her choice of comments as opposed to her feelings about how much makeup we wear; there's a less condescending and rude way to comment on someone's appearance. Saying that we look like sloppy hookers who got our eyes punched in is a bit much, and it won't get her the results she's looking for. And I agree, you can't please everybody. I just don't think because this lady didn't like the way we wear our makeup she should score our store with 4s and 5s and low scores in every other field.

There's no score for how we look, only how we serve clients, and the way our makeup looks has nothing to do with it. You can't go to a store that sells tons of makeup and expect to see people bare-faced.

 

[MAC_Pixie04]

Quote:

If your loud makeup is repelling customers, how are you going to make money for the company?

It doesn't; we've had clients come in and request a look straight off of an employee's face. We have more repeat clients than either of the 2 stores I worked in prior to this one. This was one client, and we're making plenty of money. It's not about repelling one customer; it's about her comments and unfair scoring on our survey being borderline offensive. Just like she'd probably get offensive if I said "Could someone help that old woman in skincare? she's probably looking for a wrinkle relaxer." You can't look at someone and make an assumption about what they're all about or what they're capable of. I've been helped by MAs at stores whose makeup looks flawless, and then something god awfully ignorant about makeup or skincare flies out of their mouth and their credibility is shot.

 

[sharkbytes]

Sorry to say, but if you work in the beauty industry, your face is your calling card. I wouldn't hire a plumber who had a leaky house, and I wouldn't ask for makeup advice from someone who clearly doesn't know how to apply it. There's a MAC MA who (and I don't know how she gets away with it since I think you're supposed to wear the collections?) wears Deep Truth as eyeliner every time I see her, with no eyeshadow. She does a full face otherwise, but I just can't wrap my brain around the eyeliner. Don't get me wrong, I would NEVER be as rude as that woman, but I also would rather work with a different MA.

 

[CellyCell]

I agree about the comments of certain companies go for a look.

I know Sephora has "specialist" in each area (perfume, makeup, hair...). I personally would like the makeup specialist to be wearing their products (whatever the store carries) so I know what I like and what I don't like. I sometimes do ask MUA what they're wearing and most likely purchase it simply because they're wearing the hell out of it. Although I prefer excellent service than if that person is wearing makeup or not... same with everything else but...

I did go into Sephora some weeks ago specifically for skin care products and was helped by a SA with really bad breakouts who knew a lot about all the brands. I liked her, but I dunno... it really did put me off and made me distrust her judgement/recommendations on skincare stuff when her own face wasn't good at all.

So, I do expect a certain look at a makeup/skin/hair store. They're walking advertisement. Does it have to be completely perfect? No. I rather have someone know their sh*t than and be cool and helpful than a nicely-made up, useless SA. And I say that in the most sincerest way, lol.

 

[Beauty Mark]

Quote:

Originally Posted by sharkbytes Sorry to say, but if you work in the beauty industry, your face is your calling card. I wouldn't hire a plumber who had a leaky house, and I wouldn't ask for makeup advice from someone who clearly doesn't know how to apply it. There's a MAC MA who (and I don't know how she gets away with it since I think you're supposed to wear the collections?) wears Deep Truth as eyeliner every time I see her, with no eyeshadow. She does a full face otherwise, but I just can't wrap my brain around the eyeliner. Don't get me wrong, I would NEVER be as rude as that woman, but I also would rather work with a different MA.

Seemingly paradoxical, some doctors engage in unhealthy habits, like smoking or being overweight, yet they get customers.

I'm not under the impression with this woman's comment that the people at Sephora have poorly applied makeup, just that it was way strong in her opinion; we all know there are people who think eyeliner is too much makeup.

 

[MACLovin]

Ew, what a c-nt... she's probably just one of those people who like to complain about absolutely nothing and be a complete dick in the process. Take your ass to the Clinique counter and STFU then.. If you don't like someones makeup in a flippin MAKEUP store, then don't ask them to apply anything on you, it's pretty simple!

She obviously has issues with her rapidly increasing wrinkles and resents the fact that she can't pull off bold looks anymore, so she feels the need to talk shit behind a survey. Whatever... let her shop online, that's one less douchebag customer you have to deal with in-store, lol

 

[abbey_08]

Quote:

Originally Posted by CellyCell I did go into Sephora some weeks ago specifically for skin care products and was helped by a SA with really bad breakouts who knew a lot about all the brands. I liked her, but I dunno... it really did put me off and made me distrust her judgement/recommendations on skincare stuff when her own face wasn't good at all.

no offence but acne can be REALLY hard to treat. sometimes its so aggresive it needs antibiotics and strong medicine and might not of been her fault, im 21 still have acne and have to take antibiotics but i take good care of my skin...atleast she knew about the products though!

 

[snugglebunny]

I fail to understand the "hooker" insult. Every time I go into Sephora, the women wear all sophisticated black that isn't showy and it doesn't expose their cleavage or anything. "Paunchy" was completely uncalled for because "fat" has NOTHING to deal with how skilled they are in applying makeup. I'd take,any day, an obese woman who knows how to do makeup above a pretty-figured one who doesn't know how to do makeup when it comes to if I want to get a makeup look done.

However I do understand her point of view--i like to look at both sides of the spectrum. I too get scared if I were to get a scary makeup look on my face because there really are MA's out there who do a bad job who ruin it for others. I am very well aware that there are plenty of MA's who do an outstanding job at applying makeup on themselves and on clients

but, the spot where that lady crossed the line was not only the insults, but her failing to look at how the makeup is applied. There is a HUGE difference between amazingly-applied loud makeup, and poorly-messily applied makeup. If the man or woman did a beautiful job at applying his/her makeup, and even if they used colors not to my preference, I'd prefer that person over someone who applied their natural-makeup poorly. It's all about the quality that people should look for, not judge by simply the color. It's literally being prejudiced. Why judge about color? Why not take a look at the quality they did and also their personality(whether they are sweet and helpful or bitchy and stuck up who doesn't want to help).

I see the lady's points, but she delivered her words in a very rude manner, and why is she keep shopping at sephora if she apparently doesn't like it?

 

[Lauren1981]

Quote:

Originally Posted by sharkbytes Sorry to say, but if you work in the beauty industry, your face is your calling card. I wouldn't hire a plumber who had a leaky house, and I wouldn't ask for makeup advice from someone who clearly doesn't know how to apply it. There's a MAC MA who (and I don't know how she gets away with it since I think you're supposed to wear the collections?) wears Deep Truth as eyeliner every time I see her, with no eyeshadow. She does a full face otherwise, but I just can't wrap my brain around the eyeliner. Don't get me wrong, I would NEVER be as rude as that woman, but I also would rather work with a different MA.

i totally agree with you. like in an earlier post i put up about the chick with the bad skin. no, i wouldn't have asked her for any skincare advice but i'm not going to bash the whole company over it. we all have different meanings of "too much makeup" or "bad skin". my mom has told me i had on too much makeup and all the while i felt like i didn't have enough on. lmao!! so who knows what this girls makeup really looked like but this lady was all out rude about it. she could have easily turned it into "if i could make a suggestion i would suggest your employees to tone down their makeup...." or something along those lines. but not bash sephora AND mac

.... there's this little thing called TACT and she has none

 

[ms.marymac]

Quote:

Originally Posted by Lauren1981 i totally agree with you. like in an earlier post i put up about the chick with the bad skin. no, i wouldn't have asked her for any skincare advice but i'm not going to bash the whole company over it. we all have different meanings of "too much makeup" or "bad skin". my mom has told me i had on too much makeup and all the while i felt like i didn't have enough on. lmao!! so who knows what this girls makeup really looked like but this lady was all out rude about it. she could have easily turned it into "if i could make a suggestion i would suggest your employees to tone down their makeup...." or something along those lines. but not bash sephora AND mac .... there's this little thing called TACT and she has none

Exactly. I would think her suggestion would have been taken seriously if it would have been polite and not sounded so childish.

Signed,
a black-eyed MAC hooker