Quote: Originally Posted by
Shypo
Where did I miss what happened to Debi? In our off-topic thread?
Debi posted this on the Chanel Ratonas thread on the 14th.
Well, I was all excited to go to Nordstroms today with a list of things to look at, starting with the Christmas Philosophy goodies. I stood in front of the display trying to decide which one to sniff first and what to get before skipping merrily over to the Chanel counter to swatch when.... a sales lady started pushing herself on me and pointing to every single scent saying which one she liked, or this is good and that one is nice....when...
SMASH...CRASH!!!
The nail polish bottle she was holding slipped out of her hands, hit the glass display, then the floor, splattered nail polish everywhere, including on my shoes, my pants, my sweater, me, and my Coach bag.
"Oh, sorry. I'm so sorry." Yeah. Um, ya just ruined my entire outfit and my brand new bag. I get this was an accident, but sorry is not going to cut it, chickie! She started coming at me with nail polish remover to remove the nail polish from my bag. Are you serious???? Handbag department did not know what to do. Manager did not know what to do. (Whatever happened to if you ruin it you pay for it???) They took my bag to the shoe department and let one of the guys at it. Oh, splendid idea. They didn't take the n/p off but they did ruin the bag even more.
"Sorry." A lot of shrugs. Are you kidding me? By now I feel like Dr. Jekyll and Mr Hyde, one minute so angry and not wanting to say a word out of anger and the other minute tears filling my eyes and rolling down my face. It was just a "let's make a quick fix and get her out of here" attitude. Now I don't swear, and I keep my cool, and I let the tears run quietly down. I am no diva. They offered to have the purse professionally cleaned. We went up to Coach for their advice and they said no, it is ruined and cannot be treated. They need to replace it.
Now waiting for a call. I didn't buy Chanel. I didn't buy butter or anything else there. We went to B&BW and Macy's and gosh darn, golly, I won't buy a thing from Nordstroms until they fix this and after the nonchalant service I received I won't be going back there in a hurry. And it would have to be my favourite purse that they ruined...which is about 10 days old. Great. Right now wishing I could start my whole day over again. But I can't. So the ruined sweater and the ruined shoes, bag and pants are sitting here staring at me. Lovely...