MAC In Extra Dimension Collection 2013 (April 2013)

meaghanb123

meaghanb123

Well-known member
Prettypackages said:
My zestful box was beat up also, and that product also, what looks like a finger pring.  NOrdies customer service has pissed me off.  The rep kept saying the product that you "claim" is damaged.  In all of the years I've ordered, I've NEVER called customer service.  I am impressed with Macy's response.  Not only was nordies dismissive, I also have to go through the hassle of returning the product and paying for a new order. 
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I recently ordered several Burberry eyeshadows from Nordstrom and the boxes on some of the products looked like a dog had gotten ahold of them and chewed them to pieces. The CS person was polite but also slightly dismissive when I told her that for $29/ eyeshadow I expected by products to arriv in better condition.
 
Prettypackages

Prettypackages

Well-known member
jennifae said:
Thank you, Erine! I've never returned anything before (or scheduled USPS pickup). I'll try that then.
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if I'm not mistaken, there is a charge for that. I tried doing that for some mac items and even though i had a prepaid shipping label, it was going to cost me to have them come to my home
 
Prettypackages

Prettypackages

Well-known member
meaghanb123 said:
I recently ordered several Burberry eyeshadows from Nordstrom and the boxes on some of the products looked like a dog had gotten ahold of them and chewed them to pieces. The CS person was polite but also slightly dismissive when I told her that for $29/ eyeshadow I expected by products to arriv in better condition.
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wow. I'm really surprised they pride themselves on that. ----good customer service.
 
erine1881

erine1881

Well-known member
Prettypackages said:
if I'm not mistaken, there is a charge for that. I tried doing that for some mac items and even though i had a prepaid shipping label, it was going to cost me to have them come to my home 
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I wonder if its location based? :dunno: I send all my CPs and sales thru USPS and have em pick em up at my front door, and haven't been charged yet.
 
purplemaren

purplemaren

Well-known member
Audrey C said:
I got Zestful (I love greens) but I'm going to need to play with it a bit to figure out how best to use it. It's very sheer and reflective (the mermaidy references are apt), but I think it will look great over a darker base too. I tried it over Benefit Holy Smokes and it was suddenly a deep reflective green. This one is really a chameleon; I have a feeling Opalesse will be the same.
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I put it Over moth brown yesterday, and it looked awesome.
 
MissTT

MissTT

Well-known member
Prettypackages said:
if I'm not mistaken, there is a charge for that. I tried doing that for some mac items and even though i had a prepaid shipping label, it was going to cost me to have them come to my home
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There shouldn't be a charged for that PP. Now there are rules like it must be a Priority or Express package or a Merchant Return prepaid label, but the cost is free. I don't even think they'll come if you pay them. They will pick up your First Class/Media Mail/Parcel Post packages only if you are also having them pick up one of the higher service items. Also, talk to your carrier. My carrier told me to leave a note in my mailbox that I have a package on the porch and he'll take care of it. I think he doesn't like the online request for some reason. *shrugs*
 
Knope2012

Knope2012

Well-known member
I was supposed to be avoiding this collection, but I swatched Zestful in the mall and I had to have it. Now I may go back for another eyeshadow or two.
 
Debbs

Debbs

Well-known member
I went to Nordies today and officially I am done with my haul for this collection. I got the 235 brush, Dimensional Blue, Ablaze lipgloss, shamefully another Opalesse edes and FI blush. I told the associate to hold Mooncake and Eclair PP for me until TR (so I can feel as tho I skipped BB). I told her about the mysterious fingerprints and when we checked the SF we saw it visible on a few new products, not all. I didn't know about this issue on Thur to check mines and I have already messed around with them so I have no clue if mine were tainted or not
 
M

MissBeautyBunni

Well-known member
Debbs said:
I went to Nordies today and officially I am done with my haul for this collection. I got the 235 brush, Dimensional Blue, Ablaze lipgloss, shamefully another Opalesse edes and FI blush. I told the associate to hold Mooncake and Eclair PP for me until TR (so I can feel as tho I skipped BB). I told her about the mysterious fingerprints and when we checked the SF we saw it visible on a few new products, not all. I didn't know about this issue on Thur to check mines and I have already messed around with them so I have no clue if mine were tainted or not
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When I saw that color last week it's the first thing that popped out at me. I feel like it's been downplayed since it's a blue but it is very pretty.
 
Audrey C

Audrey C

Well-known member
My final haul:

Def Def (delivered in error - I really like it and it was even free!)
Fiery Impact
Opalesse
Zestful (will definitely try with Moth Brown!)
235 (Decidely meh about this one - it's too big for my eyes, but I love brushes and I'm sure I'll find a way to use it)
 
erine1881

erine1881

Well-known member
Audrey C said:
My final haul: Def Def (delivered in error - I really like it and it was even free!) Fiery Impact Opalesse Zestful (will definitely try with Moth Brown!) 235 (Decidely meh about this one - it's too big for my eyes, but I love brushes and I'm sure I'll find a way to use it)
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Was your error shipment mac, macys or nordies?
 
KrystalAnne

KrystalAnne

Well-known member
Wow, MAC &the Dept. stores really seem to be screwing up this collection. &The skinfinishes still aren't up on MAC's website? Craziness. When I opened my definitely defined from Nordstrom there were no problems that I could notice before I dipped my own finger in it to swatch.

My flaming chic did seem to have some sort of layer on it, but as directed, I took a cotton swab and wiped it off. I think of all the blushes I purchased (all besides Bareness), I like At Dusk the most. I can't say for sure though, because I've only worn them once each so far.
 
G

Genn

Well-known member
MissTT said:
There shouldn't be a charged for that PP. Now there are rules like it must be a Priority or Express package or a Merchant Return prepaid label, but the cost is free. I don't even think they'll come if you pay them. They will pick up your First Class/Media Mail/Parcel Post packages only if you are also having them pick up one of the higher service items. Also, talk to your carrier. My carrier told me to leave a note in my mailbox that I have a package on the porch and he'll take care of it. I think he doesn't like the online request for some reason. *shrugs*
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Its really strange that yor carrier wouldn't like the online parcel pick up requests. USPS employees are paid by how many miles they drive, boxes they deliver and parcel pick ups etc. If he is just getting notes in the mailbox he is not getting credit on his route for the work he is doing.
 
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