RiRi Hearts MAC Summer Collection (June 18, 2013)

[allthingsglam]

allthingsglam, was it you that said your funds had been returned to your account?

Not yet I was saying I wanted mac to give me back my money so I can buy some dior blushes. Mac still has my money

 

[Oceanic Lily]

Thank you!

Naomi! Nothing like a Birthday to restore order in Universe! Have a GREAT one!

 

[NaomiH]

Thank you ladies!

 

[NaomiH]

Naomi! Nothing like a Birthday to restore order in Universe! Have a GREAT one!

Thank you! :-D

 

[NiniCakes]

My order just shipped

there are UPS tracking numbers next to my items, you dolls keep your fingers crossed for me that I actually receive the package, I won't be able to exhale until then!

 

[Baby1black]

I'm seeing more canceled/backordered/pending orders than shipped orders. What type of business is this? hboy:

didnt they delay this collection. Should they have been prepared for this.

 

[NaomiH]

Happy Birthday NaomiH! I hope you have a great one.

Thank you!

 

[Shopping Obsess]

I'm still going to be checking order status online like cray...! I guess I'm not canceling my backorder, just because I know I might love RiRi Boy (I don't have UPA...)

I can tell you I have my Heaux lippy in my hand right now and my order status still says pending

.

 

[CartoonChic]

Same with me, I was ordering for myself because my bday is today and was all excited about it launching the day before, but now I don't even know if I want my pending order to go through or not this has been such a disaster and I can't think of a time I have been this angry towards a company. :/

 

[Baby1black]

One of my orders with RRB & Heaux were shipped but they cancelled my first order with the drops and blush :getyou: They should have canceled the one with just the lippies instead. 

why did they cancel? Oh boy I do not want to check my order status.

 

[Pretty Honeybee]

Tarte just sent me a happy birthday 20% off code, guess I know where my bday money is going to be spent now. lol

Happy Birthday Naomi!!!!

 

[NaomiH]

It doesn't make any sense. I never received an official cancellation email either. Only saw it posted in my account. It's been a few hours and I haven't checked my account again to see the current status of my other two orders.
Lol! Nothing should be sold out or backordered the way they're cancelling stuff!

Exactly! I'm almost thinking that back ordered status might be because of them trying to dig themselves out of this massive hole and nothing is really actually backordered. Then once that's done the backordered items will begin to ship out, but I could be WAY off on this.

 

[allthingsglam]

I can tell you I have my Heaux lippy in my hand right now and my order status still says pending:shock: . 

u have your lippies and your order says pending still

 

[elegant-one]

I'm glad you called CS and got your recording forwarded to corporate. The regular representatives can't really do anything to change things. I think they're just a buffer for corporate. I don't want to even bother with calling. I think I'm going to send a strongly worded email instead. I'm much better writing out my thoughts than talking on the phone anyway.

I agree. A leaked link and a forum has nothing to do with how they're handling the situation, and it certainly doesn't explain cancelling orders placed after 12pm.

Yeah, I'm better verbally. My hubs says, you never want to be on the wrong side of an argument with my wife, cause you'll never win

he says it like he's familiar with it

I have a kinda legal mind which sorts disagreements out with truth & facts. There are facts & there are facts & at the end of the day, the truth & facts win the argument (most of the time). It wasn't until the CS heard another side of the story that we could reasonably discuss what really happened yesterday.

And a forum & link had nothing to do with the server issues (told her that too)

 

[Copperhead]

Not yet I was saying I wanted mac to give me back my money so I can buy some dior blushes. Mac still has my money

Oh okay. Must've been someone else that said the money was put back.

 

[Medgal07]

Tarte just sent me a happy birthday 20% off code, guess I know where my bday money is going to be spent now. lol

NaomiH. I hope this ordeal hasn't spoiled your day!

 

[NaomiH]

Happy Birthday Naomi!!!!

Thank you!

 

[babygirlLAH]

Just checked my order status and it says it's been shipped thank goodness!

 

[NaomiH]

NaomiH. I hope this ordeal hasn't spoiled your day!

Thank you! I'm not going to let it tick me off anymore, I'm too tired of being annoyed.

 

[Baby1black]

:shock:   :thud: So some orders are just getting randomly cancelled

they are probably going "eeny meeny miny moe who are we going to cancels riri 's heaux."