I am at work so I will try and catch up on reading this thread later at home. I wanted to share the response I got from MAC "Customer Service" (and I use that term lightly) as well as my response. Beth: I did absolutely nothing illegal/wrong/immoral purchasing your items off of your website and I am insulted by your response. I know you have an extensive IT department with both your company and your parent company Estee Lauder. If these products were not meant for sale then they should not have been accesible to the public. You have done this in the past so I am not sure why this is an issue for you now. ' I have been a loyal customer of MAC and Lauder to the tune of several thousand dollars a year for many years and I am appalled at the way you are treating your most loyal and die hard customers. I will be sending this correspondence as well as the postings from other customers from your Facebook page (as well as the statements of others I know who have had orders cancelled) to the WA Attorney General as I do believe there are laws on the books regarding circumstances like this. In most states if your product is for sale and someone purchases it you MUST honor that even if there is a mistake on price, availablity etc. I look forward to your response. April L Gray, CMA
From: MAC Online Service Sent: Wednesday, June 19, 2013 12:19 PM Subject: Re: Important Notice about your recent MAC Cosmetics Online Order Hello: Thank you for allowing us to explain that the product was not available to the public on the site at the time your order was placed as it was prior to the official launch time. Individuals, using technological means to circumvent our site, were able to gain access to the collection prior to the time of launch. The instructions on how to ?find? the collection, were then posted online. Because we consider this an unfair advantage over the many customers who were awaiting the official published launch time, we made the decision to cancel orders placed prior to the actual launch time. Thank you for your understanding. If you wish to purchase from the remaining items in the collection, please visit us at www.maccosmetics.com. Regards, Beth Customer Service MAC Cosmetics Online