RiRi Hearts MAC Summer Collection (June 18, 2013)

destine2grow

Well-known member
I had to call customer service today as well because they still have my money on hold in my Paypal account from my cancelled order. :mad: I asked to speak to a supervisor & I was told it's gonna take about 2-3 days for someone to get back to me. A mess indeed.....
You should call Paypal! I called then yesterday and this morning the funds were no longer pending on my bank account.
 

PixieDancer

Well-known member
It's a nice idea BUT I don't trust stores to solely use them in swaps. Make us send the damaged lippies in (MAC covering the shipping of course). I have no issue with that at all. Besides...if they were to send lippies to stores what happens to those of us that have damaged lippies but no actual MAC store in our cities? I'd have to go 100 miles for a true MAC store. The only thing I have here is one MAC counter in Dillards lol.
EXACTLY what I told the MAC Supervisor. I WANTED her to let me send them back. They really do need to look at the state of these lipsticks and get to the bottom of what happened so that they can attempt to prevent it in the future. There is definitely a quality control blunder going on somewhere w these lipsticks. Not just outside temperatures.

In the case of a huge wide-spread issue like this release, sending some quantity to stores and giving you a code over the phone or something would be helpful. IF you had a MAC close, they could see how many needed to be sent to each location and schedule a swap from the call-ins. Might be cheaper than shipping all those damages back to them and then new ones out. It could be a partial solution for HUGE ball drops like this release! Which hopefully NEVER happens again!
 

PixieDancer

Well-known member
Y'all have me terrified my CP'd Heaux & RRB are gonna arrive broken. I won't even be able to complain as it won't be my MAC to complain to!
Hopefully your CP will have checked them out before sending them to you. That way if they are damaged, they can fix the situation on their end instead of you just being stuck. Seems like you have just as good a chance of getting them perfectly. It seems about 50/50 at this point! Maybe you'll end up on the lucky end of the RiRi Collection! Fingers crossed for you sweetie!
 

butterflyeyes

Well-known member
there are plently of macs out here.
Wish my area was as lucky. Mind you...we're not a small town. We're not Atlanta but technically...Atlanta isn't Atlanta (what most people consider Atlanta really isn't...the actual city of Atlanta is small...it's the metropolitan area combined that gives it the impression of being big lol).
 

brittbby

Well-known member
Wish my area was as lucky. Mind you...we're not a small town. We're not Atlanta but technically...Atlanta isn't Atlanta (what most people consider Atlanta really isn't...the actual city of Atlanta is small...it's the metropolitan area combined that gives it the impression of being big lol).
I line in a pretty large metro and there is only 1 MAC free standing store, like an hour away....it blows my mind really! Well one of my orders came in...the lipsticks weren't cracked but I did have that white filmy residue...and riri boy was incredibly hard to turn up... I thought for sure I was going to brake it...now to see what mac does about my cancelled order...
 

mzweeze

Well-known member
So I found this on Instagram for the ladies who Didnt get heaux, they said if you mix ririwoo and ririboy together you make heaux
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valkolak

Well-known member
I hope it won't be all broken heauxs for all of us broke MAC heauxs! I wonder if it has to do with the retro matte formula? I hope we don't see a repeat of this with the retro matte collection. Then again this didn't happen last time RRW was released did it?
 

jetese

Well-known member
So I got rrw rrb and heaux today. I'm keeping them in the fridge bc it's in the 90s all week here and I'm afraid they'll get ruined. My rrb seems to have a baseline crack and the rrw's box was smashed before shipping. There's relatively minor but noticeable damage to the lippie inside. Idk what to do. Do I swatch rrb and see if it breaks? Do I call about both? One? None?
 

Yazmin

Well-known member
I had to call customer service today as well because they still have my money on hold in my Paypal account from my cancelled order. :mad: I asked to speak to a supervisor & I was told it's gonna take about 2-3 days for someone to get back to me. A mess indeed.....
You should call Paypal! I called then yesterday and this morning the funds were no longer pending on my bank account.
That may not always work. I first called MAC, and just like last time, the rep had to forward the request to whichever team is responsible for contacting PayPal. Then I called PayPal and was told they couldn't release the holds until MAC actively cancels them, or 30 days have passed without further action to collect funds, whichever comes first. So now I'm playing the waiting game again. I will call back on Thursday if the holds haven't dropped yet.
 

stacekang

Well-known member
My order just showed up and my ririboy and heaux were both messed up. My woo was perfectly fine. So its not the heat doing it. I send CS an email as soon as i saw the damaged ones. I will call tomorrow to let them know. It was so dissapointing :(. Also, they sent me the wrong order for a different all about orange haul I did and i am still waiting for the correct items to be sent
 

allthingsglam

Well-known member
I think mac pushed the date back to try to fix the problem but that didnt happen they really should of delayed the whole thing until they fixed the problem
 

Tonetone711

Well-known member
Just got my RiRi Woo this afternoon. It was definitely hard for me to put on as it pulled and I probably should have used a liner..
. awwwwkwaaardddd faceeee
 

erine1881

Well-known member
So I got rrw rrb and heaux today. I'm keeping them in the fridge bc it's in the 90s all week here and I'm afraid they'll get ruined. My rrb seems to have a baseline crack and the rrw's box was smashed before shipping. There's relatively minor but noticeable damage to the lippie inside. Idk what to do. Do I swatch rrb and see if it breaks? Do I call about both? One? None?
If they're in tact, I'd say you're lucky and to just let it be.
 

xlisaa

Well-known member
O I know we talked about this but my riri boy is shorter then my heaux
I think sometimes the size of it is different because whenever I would buy two of the same lipstick and they are never exactly the same size. One is sometimes taller than the other. I still have Heartless from the VV collection & after using it a dozen times, it's still taller than the rest of my MAC lippies, even the new ones.
 

xlisaa

Well-known member
This could be the sweetest boyfriend assistance I've seen in a long time! Support is wonderful but THIS is above and beyond! Seeing you in those lippies must be good for him too! HeeHee wink
Whenever I have to stalk anything, he stays up with me on Skype and we're stalking together! lol.
 

allthingsglam

Well-known member
I think sometimes the size of it is different because whenever I would buy two of the same lipstick and they are never exactly the same size. One is sometimes taller than the other. I still have Heartless from the VV collection & after using it a dozen times, it's still taller than the rest of my MAC lippies, even the new ones.
I see my riri boy looks like it has been used a good 20 times already I only used it once lol.its short short but I love it just the same lol
 
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