Quote: Originally Posted by
Beautybuyer
Just because over all most places have tightened their policies even the almighty nordstrom. Consumers may feel entitled to returns but it's a huge loss in the cosmetics industry. These big companies are all about more money. Not to mention a lot of other first world countries have tighter cosmetic laws then the U.S. So I wouldn't be surprised if things just start to change yah know?
Cheez, this whole returnable thing is NEW in the US, compared to how things were with cosmetics a few decades ago. So making cosmetics harder to return won't be new, just a return to how things were before - what? - the mid-1990s? That's only 20 years ago.
I remember trying to find foundations that worked for me in the 1970s and 1980s. I tested them in the dept stores - and i mean, high end ones - but the lighting was unbelievably terrible - it was SO DARK!. So I kept ending up with colors that were too dark and too yellow for my skin, plus they turned orange on me. Ugh. And none of that expensive crap was returnable.
Nordstrom tightened its return policy because of customer abuse. People would bring back stuff they'd used the heck out of, then complain. I remember hearing women talking about buying fancy expensive dresses to wear to New Year's Eve parties, then taking them back a few days after the party. Sheesh! If something doesn't fit or the color looks bad, fine, return it. But to use stuff - like shoes until they nearly have holes in the soles - and say they didn't work out, that's just bold faced lying. No wonder stores are changing their policies.
The ONLY thing i've ever returned to MAC was a Studio Sculpt Foundation. It looked OK when the MUA put it on me in the store - and there's natural light there, so i'm thankful it isn't like the 70s and 80s - and the color was... OK. But within an hour or so my skin was so dry and matte - even tho i HAD used skin care including moisturizer - that i looked like an old desert tortoise - it made my skin look shriveled and dry, cracked and crazed from drought. I was SO HAPPY i could take it back and not have wasted my money.
I have only regretted one MAC purchase, a lipstick i bought it thinking it was a different one in the same collection whose name had the same number of syllables. I still have it because I ordered it from the website and didn't want to pay return shipping. Only tried it once and never wore it. I guess it'll go in my B2M baggie.