Update on my terrible SA experience at TF:
I was contacted this morning by the head cosmetics manager of that location. She was super sweet. She said she read my email and said she would be speaking to the woman today, and her behavior is unacceptable. I let her know that I've never had that type of experience, and I also took the time to compliment how great my usual SA is. I didn't go into this looking for much out of it, because truly... if I could have my way, my only wish is for that SA to get fired. I'm not sure if that is a terrible thing to say, she did disrespect me after all. However, Thursday I am going in while my lovely SA is there and the cosmetics manager will be to. I'm getting a full makeover / makeup lesson from them and a complimentary gift. I thought that was a very nice gesture. I always love getting to try and play with new products I usually wouldn't. Maybe I'll discover some new loves! (My wallet shudders to think about it.)
ETA: So far, NM truly has wonderful customer service. It seems, so far, that they're really trying to rectify my opinion of their store. That's good news to me. I would have been really upset if they forgot to call me or barely tried to help sooth the situation. We'll see how Thursday goes.