Quote:
Originally Posted by erine1881
sorry to say, but mac doesn't owe you a thing, or anyone for that matter. that's being predudice saying they owe you something cuz you're loyal to them. if you don't qualify for a price adjustment, such as the time period running out, or they just don't offer adjustments, then just suck it up and get over it. i could say sooo much more on this, but i'm just gonna bite my tongue before i say something that offends someone. this isn't aimed directly at you, so please don't take it personal. its aimed at everyone that thinks they are entitled to something that they're not.
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This. The Estee Lauder companies are realizing that times are tough, and that holidays this year are going to be tough. So in order to get rid of backstock and make way for new stuff, almost all of the EL companies are having sales. They didn't mark stuff down for thier customers to return things and rebuy them, they marked them down to move them. Think of it as an pre-CCO sale.
If you spend thousands of dollars at MAC a year, guess what you are entitled to... the equivalent amount of product, and quality service.
I'll be completely honest, it's customer mentality like that that makes me wish cosmetics would never have sales. I realize that we are in a tough time now, but really? Returning used product to rebuy it to save a few bucks? Will that really make or break your checking account? If it does, that's not MAC's problem... that's yours. That's the kind of thinking that leads to people ordering hot coffee, spilling it on themselves, and suing the company that they bought it from for burning them.
Sorry if this is harsh... but we just got out of Friends and Family... I'm glad it's over.
EDIT TO ADD - I realize this is harsh sounding... so to add, companies are having sales, realizing that people are wanting more discounts right now on things they may need and or want... and some of these comments are just taking advantage of those facts. Customer service can only go so far... and this holiday season I'm seeing it stretched way beyond capacity...