About Face (theshespace)
- Thread starter wolfsong
- Start date
Flaminbird
Well-known member
I guess you all know by now that she is selling all her pigments and will no longer have "About Face"? Its very sad because I did like alot of her eye pigments and great prices
Flaminbird
Well-known member
Yes she's discontinuing all the pigments. All her pigments are on sale now for $2.50 while supplies last. I just received a small order I placed before Christmas and may place another for a few e/s that I really like. I know it's really sad and hard to believe there will be no more About Face. Here's the newsletter I got:
Dear Client,
I come to you with a rather important, extremely exciting and what might be seen as a somewhat surprising announcement....so pour yourself a cup of something fabulous and get ready.....
For those of you who have been ordering from me for a while now, I think you have had the opportunity to see that many times in the past I have opted to use Mineral makeup as a vehicle for getting a broader message out to you. For example, Hope Quest, and the quads that I introduced all come with a little card meant to inspire you. While the colors might have been good, my interest was more about the message; and honestly, the reception that those little notes received has meant more to me than any new collection I could launch.
In an economic climate such as ours, most people will do whatever they have to do in order to keep things stable, which means dreams go right out the window in order to secure a constant paycheck. I believe that a great many of us would sooner put our own dreams on the shelf and be safe instead of taking a big risk and going after what we really want....but I do not believe that our lives should be lived that way. Going back to the very beginning, ten years ago when I started creating mineral eye shadows, I knew that I wanted my company to be about inspiration and connecting with women. I wanted to feel as though I was contributing something GOOD to this planet beyond a few pretty colors. By the grace of God though, my comfortable little company suddenly was thrust into an arena that took away the intimacy I was striving for and in the blink of an eye I was hiring employees, moving into a huge facility and we were shipping out fifty to one hundred orders a day. MOST people would be doing back flips, but the larger my company got the less personal contact I had with clients which for me equates to less satisfaction. My challenge has always been that as INSANE as it sounds, I never wanted to be a big fish. I never wanted to churn out color after color in the hope of making a pile of cash and retiring to some remote island with my hubby and our dog Betsy. But the larger you get, the more responsibility you have and suddenly you are in a 3000 square foot facility and unable to find the time to even sign your own thank you notes. One morning you wake up and realize you are miles away from the picture you had in your mind of what your life would look like, and so a decision had to be made. Do I keep going, keep delivering on hundreds of new colors and sacrifice the original dream, or do I change paths once again and get back to what matters? For me the answer is simple, I go to what matters.
So, all of that being said, it is time for a massive change. It is time for me to stand on what I truly believe to be true....it is NOT in fact just ABOUT FACE. IT is about living a life of integrity, lifting up those around you, spreading love and light, and yes; inspiration. The point is, I have come to a crossroad in my life....I am 40 years old and I keep putting off what is most important to me in order to compete for business and market share. But when I lay my head down at night six hundred new orders does not fill me up, it leaves me feeling as though I have made a sacrifice that I didn't want to make. Let's face it, you and I know that there are loads of mineral makeup companies showing up every day....but I never wanted to be a mineral makeup company on that level. I wanted to be more and it is time to make that change.
It is with unbridled enthusiasm that I announce to you today that I am discontinuing About Face Cosmetics in order to pursue and develop Hope Quest Cosmetics and the message I believe I can bring. Hope Quest will NOT be replacing About Face but instead will become the division of The She Space Inc. that I always wanted it to be; a tiny little palette of colors with a message designed to be shared! There will be no more 300 colors and constant new collections that came with About Face; instead I am finally going to get Inspiration Pie off the ground, share my book (some of you will remember back when I started this book), share the journals I have created, and most importantly, share a message of hope and inspiration using Hope Quest as one tiny part of the equation!
Ladies, I simply do not have any desire to be a company that doesn't know my clients...or a company that gets comfortable selling you products just to bring in the bucks. Call me narcissistic, but I believe that this planet could use a little good news right now, I believe we could all benefit from something positive amidst all of the chaos, and as far-fetched as it sounds, I want to be more than a part of it, I want to be at the front of it.
So, today I am formally announcing that I am going to say good-bye to About Face. The plan is to completely phase out the entire About Face line which means every single eye color on the website will no longer be available once we sell out. I have kept all of the FULL SIZE eye color prices at the sale price of $2.50 but instead of going ahead with the plan to introduce new packaging for About Face I will be simply just be discontinuing all of the colors and eliminating the line. I know that over the years you have come to know me for my colors and the ever-changing collections I create, but it is time for me to step away from the color and place my energy on the HOPE!
In closing I do want to clarify that The She Space web site will not be going anywhere....the site will simply evolve into the Inspirational site I always wanted it to be, and will include a slightly expanded version of Hope Quest and several other inspirational items . In the meantime, today begins the phasing out of About Face cosmetics and all of the products that come with it. I have not made a decision about what I will do with the Cashmere division since I have so many local clients, so bear with me on that. But ALL eye colors will be discontinued as we sell out of them and once they are gone, that will be the end of About Face Cosmetics. I can't give you a final date as to how long the colors will be available since this will all depend on how fast they sell out. The colors have already been marked down to $2.50 except for the Astrology colors which you can order from any other page on the site and get the discounted price.
If you are a local client who has been shopping with us, please know that the store will not be closing, just getting a makeover, so stay tuned for the grand re-opening announcement!
I am incredibly excited to have finally found a way to merge several of my passions into one place without having to sacrifice the integrity of another. I see amazing things happening this year as far as The She Space is concerned and I hope that you will stay around and become a part of the evolution!! Thank you for your unbelievable enthusiasm and support of About Face....I look forward to sharing the next phase with you!
It's the dawn of a new day!!! I hope that this year you take time to live the type of life you have always wanted for yourself!!
Best wishes,
Heather
Mineral Makeup, cosmetic pigments, mineral foundation, eye shadow
Dear Client,
I come to you with a rather important, extremely exciting and what might be seen as a somewhat surprising announcement....so pour yourself a cup of something fabulous and get ready.....
For those of you who have been ordering from me for a while now, I think you have had the opportunity to see that many times in the past I have opted to use Mineral makeup as a vehicle for getting a broader message out to you. For example, Hope Quest, and the quads that I introduced all come with a little card meant to inspire you. While the colors might have been good, my interest was more about the message; and honestly, the reception that those little notes received has meant more to me than any new collection I could launch.
In an economic climate such as ours, most people will do whatever they have to do in order to keep things stable, which means dreams go right out the window in order to secure a constant paycheck. I believe that a great many of us would sooner put our own dreams on the shelf and be safe instead of taking a big risk and going after what we really want....but I do not believe that our lives should be lived that way. Going back to the very beginning, ten years ago when I started creating mineral eye shadows, I knew that I wanted my company to be about inspiration and connecting with women. I wanted to feel as though I was contributing something GOOD to this planet beyond a few pretty colors. By the grace of God though, my comfortable little company suddenly was thrust into an arena that took away the intimacy I was striving for and in the blink of an eye I was hiring employees, moving into a huge facility and we were shipping out fifty to one hundred orders a day. MOST people would be doing back flips, but the larger my company got the less personal contact I had with clients which for me equates to less satisfaction. My challenge has always been that as INSANE as it sounds, I never wanted to be a big fish. I never wanted to churn out color after color in the hope of making a pile of cash and retiring to some remote island with my hubby and our dog Betsy. But the larger you get, the more responsibility you have and suddenly you are in a 3000 square foot facility and unable to find the time to even sign your own thank you notes. One morning you wake up and realize you are miles away from the picture you had in your mind of what your life would look like, and so a decision had to be made. Do I keep going, keep delivering on hundreds of new colors and sacrifice the original dream, or do I change paths once again and get back to what matters? For me the answer is simple, I go to what matters.
So, all of that being said, it is time for a massive change. It is time for me to stand on what I truly believe to be true....it is NOT in fact just ABOUT FACE. IT is about living a life of integrity, lifting up those around you, spreading love and light, and yes; inspiration. The point is, I have come to a crossroad in my life....I am 40 years old and I keep putting off what is most important to me in order to compete for business and market share. But when I lay my head down at night six hundred new orders does not fill me up, it leaves me feeling as though I have made a sacrifice that I didn't want to make. Let's face it, you and I know that there are loads of mineral makeup companies showing up every day....but I never wanted to be a mineral makeup company on that level. I wanted to be more and it is time to make that change.
It is with unbridled enthusiasm that I announce to you today that I am discontinuing About Face Cosmetics in order to pursue and develop Hope Quest Cosmetics and the message I believe I can bring. Hope Quest will NOT be replacing About Face but instead will become the division of The She Space Inc. that I always wanted it to be; a tiny little palette of colors with a message designed to be shared! There will be no more 300 colors and constant new collections that came with About Face; instead I am finally going to get Inspiration Pie off the ground, share my book (some of you will remember back when I started this book), share the journals I have created, and most importantly, share a message of hope and inspiration using Hope Quest as one tiny part of the equation!
Ladies, I simply do not have any desire to be a company that doesn't know my clients...or a company that gets comfortable selling you products just to bring in the bucks. Call me narcissistic, but I believe that this planet could use a little good news right now, I believe we could all benefit from something positive amidst all of the chaos, and as far-fetched as it sounds, I want to be more than a part of it, I want to be at the front of it.
So, today I am formally announcing that I am going to say good-bye to About Face. The plan is to completely phase out the entire About Face line which means every single eye color on the website will no longer be available once we sell out. I have kept all of the FULL SIZE eye color prices at the sale price of $2.50 but instead of going ahead with the plan to introduce new packaging for About Face I will be simply just be discontinuing all of the colors and eliminating the line. I know that over the years you have come to know me for my colors and the ever-changing collections I create, but it is time for me to step away from the color and place my energy on the HOPE!
In closing I do want to clarify that The She Space web site will not be going anywhere....the site will simply evolve into the Inspirational site I always wanted it to be, and will include a slightly expanded version of Hope Quest and several other inspirational items . In the meantime, today begins the phasing out of About Face cosmetics and all of the products that come with it. I have not made a decision about what I will do with the Cashmere division since I have so many local clients, so bear with me on that. But ALL eye colors will be discontinued as we sell out of them and once they are gone, that will be the end of About Face Cosmetics. I can't give you a final date as to how long the colors will be available since this will all depend on how fast they sell out. The colors have already been marked down to $2.50 except for the Astrology colors which you can order from any other page on the site and get the discounted price.
If you are a local client who has been shopping with us, please know that the store will not be closing, just getting a makeover, so stay tuned for the grand re-opening announcement!
I am incredibly excited to have finally found a way to merge several of my passions into one place without having to sacrifice the integrity of another. I see amazing things happening this year as far as The She Space is concerned and I hope that you will stay around and become a part of the evolution!! Thank you for your unbelievable enthusiasm and support of About Face....I look forward to sharing the next phase with you!
It's the dawn of a new day!!! I hope that this year you take time to live the type of life you have always wanted for yourself!!
Best wishes,
Heather
Mineral Makeup, cosmetic pigments, mineral foundation, eye shadow
euphrosyne_rose
Well-known member
Well, The Shespace is no more. For the most part. I got a general email for those that are registered to the site from Heather letting everyone know that she felt like she had gotten away from the main reason she started the site and that she was discontinuing basically everything and going to focus on inspriational items, messages, forums, etc. She said something about how she'd have a "tiny palette of colors" and she hoped people understood why she was making her decision. She's selling her pigments for $2.50/jar and once it all sells, that's it. I'm curious to see how the site evolves b/c she's not dismantling the site, but revamping in the inspirational style she wanted. Supposedly she's working with people who signed up for her duo of the month club so that they aren't out any money and there are a few people who expressed disappointment b/c she had just announced new packaging and sifter jars. You can read about what she said on the site: www.theshespace.com
euphrosyne_rose
Well-known member
Well, I have a little story to post here about my recent experience with TSS. Now, in the past, Heather over at TSS has never been anything but gracious and accommodating and has always been super nice. When she announced she was discontinuing her pigments to concentrate on other things, I went and ordered some samples and one full size of some pigments I had been wanting to try and never got around to. I ordered 12 samples and one full size on January 18th. Evidently things have been hectic b/c on February 5, I got an email from her apologizing for the delay on my order (her website now has shipping time at 3 weeks) and she was asking for my patience and she would have it out to me about a week later. Ok, fine, no problem.
In the meantime, my friend Michelle had also ordered but she ordered before me and got a wrong item in her order. Long story short she sent a couple of emails and never got a reply back so she went to the message board and posted that she had gotten the wrong thing and hadn't heard anything back. Usually Heather is known for her CS and her immediate replies but of course Michelle was a little ticked that after several emails she was getting nowhere. Not long after she posted on the board, she got an email from Heather telling her that she saw the post, deleted it and wanted to fix the problem. Michelle told her what was wrong with the order and Heather asked for her address so she could get the right thing out. That's been since before my order on the 18th and Michelle STILL hasn't gotten the order and she's emailed several times asking about it with no reply.
I finally got my order today and there were 2 things wrong. I had ordered one sample from the Capricorn collection and got the wrong one AND had ordered a full size out of the regular line and only got a sample. I went to look online earlier and saw that the Capricorn line is completely sold out now so I can't get what I originally ordered. I went back to the color I had ordered the full size of to see if it was sold out and there is no indication of it being sold out. I got on the message board and read of at least 2 other people who had posted saying that they had emailed several times about their order with no reply so I emailed Heather but also decided to post my email on the board as well to be sure she saw it since that's 3 people now that I know of that have had issues. Much to my surprise, Heather emailed me right back and apologized for the mess up on my order but was "surprised" at the things I had been hearing about her customer service since she always tries to resolve any issues right away. It sort of seemed like in the email she was upset about hearing this (which is natural) and said something like "in light of what you've heard about me" she wanted to do whatever necessary to fix my wrong order. I replied back and told her that I didn't have a problem with her at all, I was just concerned that since other people were having issues with getting replies, I might not hear back as well and even told her that I would miss her products and had no problem keeping the wrong sample I had gotten since it was a pretty color AND I knew that the collection it came from was sold out. I also told her I understood how crazy things probably were right now with her selling out of all her stuff and I knew it had to be hectic there. She wrote back a few minutes later and said that she saw my post and deleted it and she was confused as to why I would post right away without even waiting to hear from her and at that point, I think she was pissed off at me but I had already explained WHY I had posted on the board. I even told her it wasn't meant to be mean or spiteful, I just wanted to be sure she saw that my order had been wrong in light of the problems other people were having. I told her again that I appreciated everything she's ever done for me in the past in regards to my orders and that I would miss her pigments. I told her I just wanted the full size pigment that I didn't get and she wrote back and just said, "Please give me your address so I can fix this when I get to work tomorrow" and that was it. No "thanks for business over the past few years" or even any acknowledgement that I had praised her or her products!!
The thing that really gets me is the fact that she deletes posts at random if they even remotely have a negative connotation to them. If you can't post/ask about things that don't seem right or you have concerns about, how is that good business? I can understand not wanting other people to see something that might be negative but at the same time, people should be able to post about any issues they are having and maybe if she had said, "Since we spoke about this, can I delete your post?" I wouldn't have been so WTF? when I read she deleted it.
When and IF I get my order from TSS, I will NOT be ordering again. Right now she's still got her colors up and even has "clearance" colors from collections that were discontinued but I'm not going to be looking anymore, much less ordering. I was trying to be sincere and NICE in my emails to her and even apologized at one point if I came off the wrong way or offended her and got no reply to that either. I don't know what happened to her to want to change and do something different (and she has every right to do so) but don't let your CS go to shit just b/c you're not into it anymore.
EDIT*** I also want to add that I think it's a little odd that she decided on her new venture almost right after there were posts here about possible repackaging of colors on her end. Just sayin'.
In the meantime, my friend Michelle had also ordered but she ordered before me and got a wrong item in her order. Long story short she sent a couple of emails and never got a reply back so she went to the message board and posted that she had gotten the wrong thing and hadn't heard anything back. Usually Heather is known for her CS and her immediate replies but of course Michelle was a little ticked that after several emails she was getting nowhere. Not long after she posted on the board, she got an email from Heather telling her that she saw the post, deleted it and wanted to fix the problem. Michelle told her what was wrong with the order and Heather asked for her address so she could get the right thing out. That's been since before my order on the 18th and Michelle STILL hasn't gotten the order and she's emailed several times asking about it with no reply.
I finally got my order today and there were 2 things wrong. I had ordered one sample from the Capricorn collection and got the wrong one AND had ordered a full size out of the regular line and only got a sample. I went to look online earlier and saw that the Capricorn line is completely sold out now so I can't get what I originally ordered. I went back to the color I had ordered the full size of to see if it was sold out and there is no indication of it being sold out. I got on the message board and read of at least 2 other people who had posted saying that they had emailed several times about their order with no reply so I emailed Heather but also decided to post my email on the board as well to be sure she saw it since that's 3 people now that I know of that have had issues. Much to my surprise, Heather emailed me right back and apologized for the mess up on my order but was "surprised" at the things I had been hearing about her customer service since she always tries to resolve any issues right away. It sort of seemed like in the email she was upset about hearing this (which is natural) and said something like "in light of what you've heard about me" she wanted to do whatever necessary to fix my wrong order. I replied back and told her that I didn't have a problem with her at all, I was just concerned that since other people were having issues with getting replies, I might not hear back as well and even told her that I would miss her products and had no problem keeping the wrong sample I had gotten since it was a pretty color AND I knew that the collection it came from was sold out. I also told her I understood how crazy things probably were right now with her selling out of all her stuff and I knew it had to be hectic there. She wrote back a few minutes later and said that she saw my post and deleted it and she was confused as to why I would post right away without even waiting to hear from her and at that point, I think she was pissed off at me but I had already explained WHY I had posted on the board. I even told her it wasn't meant to be mean or spiteful, I just wanted to be sure she saw that my order had been wrong in light of the problems other people were having. I told her again that I appreciated everything she's ever done for me in the past in regards to my orders and that I would miss her pigments. I told her I just wanted the full size pigment that I didn't get and she wrote back and just said, "Please give me your address so I can fix this when I get to work tomorrow" and that was it. No "thanks for business over the past few years" or even any acknowledgement that I had praised her or her products!!
The thing that really gets me is the fact that she deletes posts at random if they even remotely have a negative connotation to them. If you can't post/ask about things that don't seem right or you have concerns about, how is that good business? I can understand not wanting other people to see something that might be negative but at the same time, people should be able to post about any issues they are having and maybe if she had said, "Since we spoke about this, can I delete your post?" I wouldn't have been so WTF? when I read she deleted it.
When and IF I get my order from TSS, I will NOT be ordering again. Right now she's still got her colors up and even has "clearance" colors from collections that were discontinued but I'm not going to be looking anymore, much less ordering. I was trying to be sincere and NICE in my emails to her and even apologized at one point if I came off the wrong way or offended her and got no reply to that either. I don't know what happened to her to want to change and do something different (and she has every right to do so) but don't let your CS go to shit just b/c you're not into it anymore.
EDIT*** I also want to add that I think it's a little odd that she decided on her new venture almost right after there were posts here about possible repackaging of colors on her end. Just sayin'.
Flaminbird
Well-known member
I'm Erin's friend Michelle, the one that had the problems with TSS. I had emailed her 4 times about me getting a wrong item back in January from my December order. Since about 2-3 weeks went by and still no reply about my order being wrong I posted about it and it was within minutes I had a PM from Heather on her board saying she saw my post but she didnt tell me she deleted it. She was very much the same to me as she was to Erin....didnt seem to care and it was "give me your address and I"ll fix it Monday morning". I went back and looked on the board after I read her PM and she'd deleted the post! Like Erin said above I still havent received the correct item and it's been 4 weeks. Before that I had a problem with an order....long before she announced she was closing up shop where I had received only a half filled jar of pigment and I'd paid for a full one. She replied to that email and said she'd send a new jar out right away. One week went by...then two....then 3 so I emailed her again and said I hadnt received the other jar and she apologized saying she thought so and so took care of it.
At this point I feel like canceling my order and I will never order from her again. It seems once she announced she was closing up her CS went out down the toilet. I also feel there's something fishy going on with her closing up. With the way this economy is going who would close down a business that's doing great? She says she has plans to just have a shop with books and inspirational items but would that really do the business that the makeup did? I also know from a friend that where her shop is located is in the "high-society" area....kinda like the Housewives of Orange County he says. She cant be hurting for money at all to do away with a business that's doing great. I for one should know since I've been out of work for 9 months now with no hopes of a job. The last thing I'd do is quit a business right now unless I was well taken care of. I agree with Erin on the repackaging Maladies that was posted about before
At this point I feel like canceling my order and I will never order from her again. It seems once she announced she was closing up her CS went out down the toilet. I also feel there's something fishy going on with her closing up. With the way this economy is going who would close down a business that's doing great? She says she has plans to just have a shop with books and inspirational items but would that really do the business that the makeup did? I also know from a friend that where her shop is located is in the "high-society" area....kinda like the Housewives of Orange County he says. She cant be hurting for money at all to do away with a business that's doing great. I for one should know since I've been out of work for 9 months now with no hopes of a job. The last thing I'd do is quit a business right now unless I was well taken care of. I agree with Erin on the repackaging Maladies that was posted about before
shatteredshards
Well-known member
Good grief, regardless of other concerns/complaints, the fact that her CS has gone to s*** since she announced the closing is just bogus. I thought it was off when I had the problem with my order, and that was back in November, and now it's only gotten worse!
And yes, I find her decision to close when the business is allegedly so sucessful yet concerns of possible repacking were coming out (if I remember correctly, after I started talking about my disappointment here on the forums, Grey of Gothique gave them a less-than-stellar review and noted that they looked like repack to her as well) pretty darn fishy myself.
And yes, I find her decision to close when the business is allegedly so sucessful yet concerns of possible repacking were coming out (if I remember correctly, after I started talking about my disappointment here on the forums, Grey of Gothique gave them a less-than-stellar review and noted that they looked like repack to her as well) pretty darn fishy myself.
Flaminbird
Well-known member
Yeah something else is going on. And man look out if you say ANYTHING the least bit negative about her CS . She managed to leave one person's disgruntled post up and she lit into her like no one's business. Totally uncalled for and of course she's got the ass kisser club coming to her defense like flies to jam. It makes me want to vomit when I read some of the posts. I guess it's ok to totally ignore your customers that have problems, ship wrong items, take forever to ship etc. And one of the posts she says "dont just think I'm ignoring your emails" and then tells everyone at the end "please call or email me" WTF?? Why email if you dont answer?
She never said thank you to Erin for being a loyal customer in the past nor anyone else its ALL ABOUT HER and what she wants to do. She even closed the store down and wont let customers in now I read because she's too busy with her internet orders and she just doesnt care was the feeling I got. It's like "oh well Im going to do what I want to do". Well I dont think closing up the store will help get her orders straight.
She never said thank you to Erin for being a loyal customer in the past nor anyone else its ALL ABOUT HER and what she wants to do. She even closed the store down and wont let customers in now I read because she's too busy with her internet orders and she just doesnt care was the feeling I got. It's like "oh well Im going to do what I want to do". Well I dont think closing up the store will help get her orders straight.
Flowitu
Well-known member
Sad to hear people's unpleasant experiences from her. I, too, one time received 3 samples that are very little. (they were literally gone in 5 uses.) I wrote a polite email asking and she promised to send me replacements, but never did. I wasn't really concerned anyway and didn't care much. However, the way she does busness is beyond me. After I've read Shatter's thread about them being possible repacker; I backed out of their stuff forever. Now, this.
The problem is, she can be so "nice" in replying and then ignore her customers. And she deletes her customer's posts. (Even Aromaleigh one tiem with a troublesome user did not and left the posts the way they are.) One time my post was also deleted, because I actually was defending her. She said that my post would attract a lot tension. never again, haha
Ladies, if you have a problem with her sending the wrong products, so file a dispute with Paypal. That will set her right, I'm sure.
The problem is, she can be so "nice" in replying and then ignore her customers. And she deletes her customer's posts. (Even Aromaleigh one tiem with a troublesome user did not and left the posts the way they are.) One time my post was also deleted, because I actually was defending her. She said that my post would attract a lot tension. never again, haha
Ladies, if you have a problem with her sending the wrong products, so file a dispute with Paypal. That will set her right, I'm sure.
euphrosyne_rose
Well-known member
Quote:
At this point, I don't care if I get my full size jar or not so the hassle of doing a Paypal dispute just isn't worth it for one jar. The thing that really ticks me off the most is that I was bending over backward trying to be nice to her and explained to her why I posted on the board and not once did she seem like she was trying to see my point of view. Yes, me posting on the board about what I had heard and about my problem was probably seen in a negative light but after the problems all these other people were having, was I just supposed to sit around and HOPE she got my email? No, it doesn't work that way. If it had been the other way around, I would wany my customers to do what they needed to do to get my attention on their problem, especially if I had such a great CS rep.
The other thing I don't get is that if people are posting on your message board and you've heard that people are emailing and not getting replies back, why don't you check into WHY you aren't getting your customer's emails instead of just saying, "Oh, sorry, I didn't get it." When someone says they sent 4 emails with no reply, that says to me there's some sort of problem on their end and maybe fixing the problem first would be helpful. It's just irrritating.
Originally Posted by Flowitu
Sad to hear people's unpleasant experiences from her. I, too, one time received 3 samples that are very little. (they were literally gone in 5 uses.) I wrote a polite email asking and she promised to send me replacements, but never did. I wasn't really concerned anyway and didn't care much. However, the way she does busness is beyond me. After I've read Shatter's thread about them being possible repacker; I backed out of their stuff forever. Now, this. The problem is, she can be so "nice" in replying and then ignore her customers. And she deletes her customer's posts. (Even Aromaleigh one tiem with a troublesome user did not and left the posts the way they are.) One time my post was also deleted, because I actually was defending her. She said that my post would attract a lot tension. never again, haha Ladies, if you have a problem with her sending the wrong products, so file a dispute with Paypal. That will set her right, I'm sure. |
At this point, I don't care if I get my full size jar or not so the hassle of doing a Paypal dispute just isn't worth it for one jar. The thing that really ticks me off the most is that I was bending over backward trying to be nice to her and explained to her why I posted on the board and not once did she seem like she was trying to see my point of view. Yes, me posting on the board about what I had heard and about my problem was probably seen in a negative light but after the problems all these other people were having, was I just supposed to sit around and HOPE she got my email? No, it doesn't work that way. If it had been the other way around, I would wany my customers to do what they needed to do to get my attention on their problem, especially if I had such a great CS rep.
The other thing I don't get is that if people are posting on your message board and you've heard that people are emailing and not getting replies back, why don't you check into WHY you aren't getting your customer's emails instead of just saying, "Oh, sorry, I didn't get it." When someone says they sent 4 emails with no reply, that says to me there's some sort of problem on their end and maybe fixing the problem first would be helpful. It's just irrritating.
downloadstone
Well-known member
It's coming onto eight weeks since I placed my first order and it still hasn't arrived yet. I've received my second order, but that was exceedingly late too. I like her colours a lot, and I adore the pigments I've actually received, but her TAT is freaking ridiculous, and trying to get in touch with her is a pain in the ass too. I also don't really like the fact that when I emailed her and asked about the status of my order (after five attempts with no response), she told me they'd been shipped on the 16th of January, and when I finally received the package (almost a month and a half later) the post date was the 3rd of February. So yeah. I think at this point I'm just going to have to ask for a refund for my orders.
shatteredshards
Well-known member
Quote:
What the heck? So now she's outright lying to customers?
If you paid via credit card, see if you can do a chargeback for product not received - I've contacted my card company before to do that when I hadn't received some shirts 2 months after I placed the order. There is a time limit on how long the option is there, though, so contact them ASAP. If there's any way you can get your money back without asking her to refund it, do it. I wouldn't trust her at this point.
| Originally Posted by downloadstone
...she told me they'd been shipped on the 16th of January, and when I finally received the package (almost a month and a half later) the post date was the 3rd of February. |
What the heck? So now she's outright lying to customers?
If you paid via credit card, see if you can do a chargeback for product not received - I've contacted my card company before to do that when I hadn't received some shirts 2 months after I placed the order. There is a time limit on how long the option is there, though, so contact them ASAP. If there's any way you can get your money back without asking her to refund it, do it. I wouldn't trust her at this point.
downloadstone
Well-known member
I don't know. I don't think she's outright lying to customers, or at least, I don't want to think she is (maybe her shipping gals told her they'd been sent out or something) but in any case, it's not really acceptable. I sent her an email yesterday asking for a refund, because unfortunately I've paid with non CC paypal, but she has yet to get back to me. It's also been past the 45 days paypal allows disputes to be made. Grr. The She Space is the first MMU company I'd ever ordered from and while I do like the colours I've actually received, it's really soured the experience for me.
euphrosyne_rose
Well-known member
^^^ That's just ridiculous that you've had to deal with that. I really wish I knew what the hell happened to/with this woman b/c she used to be SO up on her CS and her communication was the best I ever experienced with an online store/company. She keeps saying on her message board that she doesn't randomly decide not to answer emails but in the past 2 weeks, more and more people have complained that they aren't getting any replies but then she just says she never got them. After feeling like I was sort of chewed out for not "speaking to her first" before I posted about my problem, I sort of feel like the problem is how are we supposed to "speak to her first" if she won't reply back to the issues people are having? Supposedly she's sending me the full size pigment that is owed to me but who knows how long that'll take! I haven't even gotten any indication that it's been processed or on it's way, yet she told me she'd take care of it Monday morning when she got to work. Yeah. We'll see.
I definitely agree with shatteredshards that you should find a way to get your money back without having to deal with her personally b/c at this point, she might just get pissy like she's done with both me and my friend Michelle. It just boggles my mind who someone can make a decision to go another way with their company and totally let their reputation go down the drain like she's doing.
I definitely agree with shatteredshards that you should find a way to get your money back without having to deal with her personally b/c at this point, she might just get pissy like she's done with both me and my friend Michelle. It just boggles my mind who someone can make a decision to go another way with their company and totally let their reputation go down the drain like she's doing.
downloadstone
Well-known member
Yeah, I'm really wishing I hadn't waited those two extra weeks, because I've missed the paypal dispute window. And I'm still hoping we can fix this, and I'm doing my best to be nice in my emails to her, but it's immensely frustrating to never get a direct response. I managed to ping her on the forums, and resent my request for a refund AGAIN, but haven't heard back from her. It's insane that she told you off for not getting in contact with her first, too. You'd think after so many years of brilliant communication that she'd have realised THIS is why people love her company, not for her pigments, but for her C/S. Ah well. I hear Fyrinnae's pretty good?
shatteredshards
Well-known member
Quote:
Love Fyrinnae, their colors are just amazing.
| Originally Posted by downloadstone
I hear Fyrinnae's pretty good? |
Love Fyrinnae, their colors are just amazing.
Junkie
Well-known member
I've ordered from there before too - and I did it while they were on Christmas holidays. I ordered Jan 3rd I believe - and it took about 5-6 weeks to get to me. They said to wait atleast 10 business days from when I paid for it to be shipped and then another 3 business WEEKS for it to be delivered. I finally got them the 2nd week of Feb (and they were hardly what I was expecting, but hey, you get what you pay for).
She was somewhat prompt with emails - she got back to me within the first 48 hours. I didn't check the postmark however, so I'm not entirely sure when it was actually shipped out.
I'm certainly not ordering back again though. I wasn't fond of the experience.
And as for the products I ordered - they were last minute clearance pigments that had actually been on sale for super low for a limited time. I ordered after the expiry date for the sale and still got them for the clearance price (despite ordering after the last day stated). I got 4 in all - about $14 US with shipping. So she still let the sale price go through for me even though it was over - that was a nice bonus. I figured she'd send me an email or invoice for the difference.
She was somewhat prompt with emails - she got back to me within the first 48 hours. I didn't check the postmark however, so I'm not entirely sure when it was actually shipped out.
I'm certainly not ordering back again though. I wasn't fond of the experience.
And as for the products I ordered - they were last minute clearance pigments that had actually been on sale for super low for a limited time. I ordered after the expiry date for the sale and still got them for the clearance price (despite ordering after the last day stated). I got 4 in all - about $14 US with shipping. So she still let the sale price go through for me even though it was over - that was a nice bonus. I figured she'd send me an email or invoice for the difference.
tangledrose
Well-known member
I know that she's closing down that aspect of her business, but from what I've read around the traps, she's almost determined to burn those bridges behind her. I almost ordered and I'm really glad that I hit the close page button. Shame too because there were a few dozen samples that I would have loved to add to my collection.
