Quote:
Originally Posted by downloadstone
:/ And that response is precisely why I don't feel comfortable trying to contact her through the board.
... okay guys, I'm about to send off a rather long email addressing my problems with her company. Wish me luck.
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Let us know how it goes. I have been having issues logging into her message board but I have a feeling any negative post made will get deleted. She already pretty much said as much in that post she made picking on "the one negative person". It's tough to hear when you've screwed up and the truth hurts, but if the board is truly a place for people to chat and talk about their experiences and love of her products, shouldn't the people who haven't had a positive experience be able to voice their comments as well? It'd be one thing if Michelle was posting "Hey you stupid bitch why did you fuck up my order?" but she didn't do that. She just pointed out that it was about time she admitted the fact that she had email issues. Why she couldn't just have admitted that to begin with instead of being in denial about it is just ridiculous b/c if she had acknowledged that to begin with, me and Michelle and yourself and who knows who else wouldn't be half as pissed off. Don't go telling people "oh there's no way I'm not getting your emails" and then later on make a post saying all email issues are fixed. That's just biting yourself in the ass and to think that no one would notice that little comment is
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I don't like the whole approach she has of "yeah, sometimes stuff will fall through the cracks but I don't like it being mentioned so I'm just gonna delete your post b/c I don't want anyone to see it". Just b/c the majority of her clients have had positive experiences doesn't mean that the whole are going to have positive experiences and it's beyond wrong to deny someone who is in the minority on this issue the ability to say what they need to say, especially when she's blocked the ability to PM her personally and she obviously "has email issues". She would rather people email her directly? That's all fine and freakin' dandy when they can actually get through and if they thought she'd actually read it. The only recourse IS to post it on the board.
Unfortunately, I believe in the end all our comments and emails and posts will count for nothing b/c if it's not something she wants to hear, she's just going to delete it and all the ass kissers on her board won't know half of what is going on with other people. She's going to probably label the few of us who are unhappy and unsatisfied as a group "ganging up" on her and I'm sure her fan club will run to her emotional rescue.
I hope you are able to get through and tell her what you think since so far Michelle has had no luck getting her to even apologize for her crappy CS and I didn't have much luck either. Let us know what she says if you hear back!
