Thanks for the replies. Right now I'm totally irritated with steve there at customer service. It took me 3 times of writing a second time and a month later for him to reply to get out of them what the heck the ingredients could be in the "Coloring". Its like he's not really listening to what I said and I've not got a definite answer about the ingredients....its like its a run around. No I wasnt aware they used artificial colorants. I also got the same reaction to Garnet that I used the other day too.
I shall copy and paste all the email/replies here. He mentions in one email about Carmine but I never brought up Carmine to him along Briana and Reverie which I never mentioned either to him before but my friend did.
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12/16
Hello there,
I am hoping you could help me out with something. I've pretty much come to the conclusion that everytime I wear the Heart & Soul e/s from your Valentine's collection I get very irritated eyes by the end of the day and during the night and the next morning my eyes are mucus-y and red. I havent had it ever happen with any other of your e/s or anyone elses either....just Heart and Soul. What I'd like to know is there anything different in that e/s that might cause such a reaction then lets say your Bette Noir e/s for example which I never have any issues with?? I do really love your e/s but I've got to try and figure out what is irritating my eyes in that particular e/s so I can avoid it in the future.
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12/18
Hello Michelle,
I'm sorry you're having an issue with Heart & Soul. The ingredients in it are mica, iron oxide, tin oxide, tin dioxide, & calcium aluminum borosilicate. Kristen was surprised you had a reaction to this, because Bette Noir contain the same ingredients. They're benign ingredients that don't commonly cause reactions.
Does this happen each time you wear this color, with periods of "wellness" in between?
Because having 2 kids, it actually sounds like pink eye, the way you describe it.
Perhaps you should discontinue use, and see if the condition subsides. We can't think of anything that would cause this.
Please let me know,
Steve@Aromaleigh
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12/18
Hi Steve
Thanks for the reply. I know for one thing that it isnt pink eye that I get because I've gone to the eye doctor for it and he said it was an allergic reaction to something. Yes each time I wear the Heart and Soul I have this problem of some degree. Sometimes it's just red eyes other times it's the mucus w redness like I had. It clears itself up 80% 24 hours after having worn it and by 48 its gone.
Is there not a different coloring ingredient in the reddish shades vs a green? That's what I am thinking is the cause....something that makes the shadow red vs a green or blue per say. I also stumbled across a youtube video by someone who was doing a red e/s tutorial and she mentioned to be careful with the reds because they are known to cause reactions to some people. I am going to not use the Heart and Soul as it does seem to be the culprit. Like I'd said I use all our other shadows...this being the "reddest" one with no problems. In fact I've been using Rock Bottom the past few days and no issues.
I appreciate your reply and please let me know if there's something in the "red" part of this shadow that's not in any of the others.
Thanks again
Michelle
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12/29
Just sending this again to see if I can get some help. I forgot that I had gotten a sample of your boiling point e/s and used it last week. I had the same reaction as I did with the Heart and Soul shadow which is very similar in color. Can you please tell me if they have the same color ingredients and what colors are in there.... ie red #
Thanks
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1/20 I sent the above message again:
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1/21
Hello Michelle,
Garnet Pure Hue does not contain carmine or any dyes- Heart & Soul does not either. Both contain ferric ferrocyanide, which is ALSO in the Brianna and Elegant reverie that you use without problems.
Ferric ferrocyanide is coated on mica to make red iron oxide more burgundy toned, and also on greens and blues to give them different levels of color- these are micron thin layers, that all range to five varying shades.
Some reds, pinks and purples contain CARMINE or FDC dyes. We use very very few that do, and no carmine is in the shadows that you are using. There are no strange or out of the ordinary ingredients.
And ferric ferrocyanide- the only possible ingredient some are sensitive to- is in all of the shades you mentioned, some of which you had no issue with.
This type of (duplicated) reaction has not happened to any of our customers before.
I can't think of how to pinpoint your issue any further. If you do decide to use these products further, I would definitely recommend using a brand new brush. And discard the unused portions that were affecting you before you use it.
We definitely want and appreciate your business. But if this continues to affect you adversely, I wouldn't want you to continue using our eye shadows.
Hope this helps,
Steve@Aromleigh
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1/21
Hello Steve,
Thanks for getting back to me but I'm a bit confused by your reply. You mentioned Brianna and Elegent Reverie and that I use them and I've never mentioned them nor do I own either of those. I'd said that the green shades of Bette Nior and Rockbottom I had no troubles with. In fact I used Amaranthe almost every day for awhile there and no problems. The only problems I had are with Heart and Soul, Boiling point and Garnet. I have other shadows of yours along with the above mentioned and none have bothered me. So since you mentioned two shadows I dont know is there anything the same in Boiling Point as Heart & Soul? I decided to not use Heart & Soul anymore since I had such an adverse reaction. I know I have other shadows that have the Ferric ferrocyanide in them but maybe it's less of a %. I don't know but I need to figure out what the mystery allergen is.
Thanks
Michelle
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1/22
Hello Michelle,
Sorry about the mix up. I had replied to you regarding this issue previously (I pasted it in below). Unfortunately we don't have any new info for you. I'm sorry you are having this issue. I know it's frustrating when you can't peg something that's causing I reaction. We hate when we can't provide an answer!
There's nothing identical to those 2 colors, but if you go on the forum, I'm sure the ladies will have plenty of suggestions on alternatives or combinations for you. Please give 'em a try!
Thanks,
Steve@Aromaleigh