Aromaleigh?
- Thread starter jasper17
- Start date
BlueMoonDoll
Well-known member
I'm a huge fan of AL and luckily don't have a lot of eye allergies (just hay fever!). For those of you who have had c/s issues: apparently there was a staff member who wasn't helpful at all but she is no longer with them. I've had nothing but great c/s from them. It seems that, every time I order something is missing or there is a mixup. I never ask for anything more than what I *pay* for, but they always send extra samples with my product, which I appreciate a lot--they don't have to do that at all.
Flowitu
Well-known member
I have been using Aromaleigh for 1 year and more. However, just recently, I've run problem with the owner and if you want to read, please do. (any fangirl do use your better judgment and do not attack me)
Although I've heard about her customer service being sometimes unfriendly, I've never had it until now. It all started with this thread a poster asking what replacements would Aromaleigh's lip balm be (hers was discontinuing). Thought I was being helpful, I listed another brand. (I also said that Aromaleigh's eyeshadows still have my heart) Then, today, I found myself a LiveCloud dialog. in it, Miss K sounds unfriendly, saying that I was being rude that I had no idea that she worked so hard to pour lip balms (also told me that my posts are on moderation) and told me to "Have some respect, for God's sake".
I have never been this upset for so long. And instinctively, I wrote back saying that I apologize for what I did and that I should know better. However, her tone displeases me and is hurtful. That was only one post about it and I acknowledged what I did wrong, but it's not right for her to lash out at her repeating customers for something I definitely did not do on purpose. Now that with my posts on moderation, I do not know what drastic action she will take. (I did NOT slander her company of any sort.)
She always says that some malicious rumors about her on the net hurts her, but she is doing the same. Right now, I will have to wait and see what she will be doing with me. if she does, I will have to, regretafully, stop buying from her. A shame, really, her eyeshadows are nice, but I'm sure other place would be better for me..
Although I've heard about her customer service being sometimes unfriendly, I've never had it until now. It all started with this thread a poster asking what replacements would Aromaleigh's lip balm be (hers was discontinuing). Thought I was being helpful, I listed another brand. (I also said that Aromaleigh's eyeshadows still have my heart) Then, today, I found myself a LiveCloud dialog. in it, Miss K sounds unfriendly, saying that I was being rude that I had no idea that she worked so hard to pour lip balms (also told me that my posts are on moderation) and told me to "Have some respect, for God's sake".
I have never been this upset for so long. And instinctively, I wrote back saying that I apologize for what I did and that I should know better. However, her tone displeases me and is hurtful. That was only one post about it and I acknowledged what I did wrong, but it's not right for her to lash out at her repeating customers for something I definitely did not do on purpose. Now that with my posts on moderation, I do not know what drastic action she will take. (I did NOT slander her company of any sort.)
She always says that some malicious rumors about her on the net hurts her, but she is doing the same. Right now, I will have to wait and see what she will be doing with me. if she does, I will have to, regretafully, stop buying from her. A shame, really, her eyeshadows are nice, but I'm sure other place would be better for me..
shatteredshards
Well-known member
Even though she's discontinuing her lip balm line, there is still plenty of product to be sold. IMO, someone asking for recommendations of other brands of lip balm when AL's line still is, in fact, available to some extent, is rather rude and disrespectful. I have to agree with Kristen that a request like that should have gone on a general makeup forum, not her forum.
I'm not saying I agree with the public post she made or what she may have said to you, but, in a way, I can understand how frustrated and upset it made her, especially after knowing that she went through the extra effort to make last batches of the lip balms that had been out of stock when they went up on clearance so that people had a fair chance to stock up on their favorites.
I'm not saying I agree with the public post she made or what she may have said to you, but, in a way, I can understand how frustrated and upset it made her, especially after knowing that she went through the extra effort to make last batches of the lip balms that had been out of stock when they went up on clearance so that people had a fair chance to stock up on their favorites.
Flowitu
Well-known member
It's not like I'm saying she did wrong, but if I also received the equally rude dialog from her. I'm not the one asking for alternative products, but I commented thinking I was being helpful. The biggest problem here is that I'm feeling singled out by her and I REFUSE to shoulder ALL the blame (she seems only targeting towards me). And I think all people make mistakes, taking Aromaleigh on Livecloud, for instance, lots of peopel have been getting tons of junk mail. Do I think Kristen did it on purpose? No, I did not. However, some people get scared away by that.
her forum rule: Rule #2: The primary purpose of this board is to discuss Aromaleigh products as well as tips and techniques for using them.
While our focus is on Aromaleigh products, you are welcome to mention other products if the purpose is to find a comparable Aromaleigh product or to see if our products may be used in conjunction with a product you already have.
However, I did acknowledge that I should not have done what I did, and I could not have done more than what I have done. (I acknowledged that I shoudl know better too) I gave her respect, but she should have the courtesy to return it. Also, my posts are on moderation. (I think that's going a bit far) She commented Monday night n' I replied Tuesday afternoon and I've yet to receive any reply from her.
Shatteredshards, thanks for the comment. I just need to vent it all out and now I'm feeling a tiny bit better.
her forum rule: Rule #2: The primary purpose of this board is to discuss Aromaleigh products as well as tips and techniques for using them.
While our focus is on Aromaleigh products, you are welcome to mention other products if the purpose is to find a comparable Aromaleigh product or to see if our products may be used in conjunction with a product you already have.
However, I did acknowledge that I should not have done what I did, and I could not have done more than what I have done. (I acknowledged that I shoudl know better too) I gave her respect, but she should have the courtesy to return it. Also, my posts are on moderation. (I think that's going a bit far) She commented Monday night n' I replied Tuesday afternoon and I've yet to receive any reply from her.
Shatteredshards, thanks for the comment. I just need to vent it all out and now I'm feeling a tiny bit better.
shatteredshards
Well-known member
Yeah, I noticed that in the rules, but I also noticed that the post was made in 2004 and is probably long overdue for an update. I've never been active on her forums (I think the discontinued products sale thread is the first time I've posted), but in my occasional browsing I've seen that posters always tend to say things like "other brand concealer" or whatever, and not say brand names.
Regardless, I still think that the OP of that thread is mostly at fault.
As far as LiveCloud goes, wasn't the change forced or something? I thought that the service the forum originally was hosted on was being discontinued or something like that (though now I can't seem to find the post about it).
The junk mail was caused by an error with the conversion, which has been explained (along with a solution) in Kristen's blog. Do I think that explanation/solution could be better publicized? Probably. Do I think some people are jumping the gun and leaving the forums without trying to actually "fix" the problem or look into why it happened? Probably.
And to be fair, by timestamps, you only made this last post Wednesday morning my time; if you're in the US, that would be less than 24 hours from your response Tuesday. I personally don't consider a company or owner to be ignoring me until it's been about 4 days to maybe a week.
Regardless, I still think that the OP of that thread is mostly at fault.
As far as LiveCloud goes, wasn't the change forced or something? I thought that the service the forum originally was hosted on was being discontinued or something like that (though now I can't seem to find the post about it).
The junk mail was caused by an error with the conversion, which has been explained (along with a solution) in Kristen's blog. Do I think that explanation/solution could be better publicized? Probably. Do I think some people are jumping the gun and leaving the forums without trying to actually "fix" the problem or look into why it happened? Probably.
And to be fair, by timestamps, you only made this last post Wednesday morning my time; if you're in the US, that would be less than 24 hours from your response Tuesday. I personally don't consider a company or owner to be ignoring me until it's been about 4 days to maybe a week.
Flaminbird
Well-known member
Take a look here
Hi, I'm new! Aromaleigh Drama! - MakeupTalk
I've seen that girl post FOTD's and she was on AL's forum alot.
Hi, I'm new! Aromaleigh Drama! - MakeupTalk
I've seen that girl post FOTD's and she was on AL's forum alot.
Flowitu
Well-known member
Quote:
Yeah, the forum thing started a bit messy. I'm only using it as example there just to make one thing clear. Accidents and mistakes happen all the time; I was not jumping and accusing her of anything! Like this event revolving around me, but I did aplogize, and I'm eager to hear what Kristen has to say, but isn't she going for honeymoon soon? I don't mean to point teh fingers, but Kristen should not either. I'm not blaming the poster for it. the chances are, she doesn't know. it's just the forum rule that's confusing and needed change and more nicely held conversation takes place. I'm not hoping much, do I?
well, today I made a post at this blogpost who talks about aromaleigh and I stated my problem, but my entry was denied and not published. So far, I've only posted on your blog, this forum and the one I talked about. I do not think this is trolling, right? I'm just sharing my experience. (of somewhere that's aromaleigh related, so I did edit my archetype post, just letting you know) And no, I wouldn't even dare posting it on Kristen's forum, before I knew it, I would be kicked out or made into a big post about trolling. I'm not a fool to risk it. LOL
I'm in the mountain area, sooo... let's see. I think you are being fair! Sorry to vent on your companies to avoid blog entry. Didn't mean any drama.
Oh, Flaminbird, you can try Morgana, Fyrinnae or Sassy minerals. There are tons of choice, but I am not sure if some would make you break out, maybe to stay away from red eyshadows?
Originally Posted by shatteredshards
Yeah, I noticed that in the rules, but I also noticed that the post was made in 2004 and is probably long overdue for an update. I've never been active on her forums (I think the discontinued products sale thread is the first time I've posted), but in my occasional browsing I've seen that posters always tend to say things like "other brand concealer" or whatever, and not say brand names. Regardless, I still think that the OP of that thread is mostly at fault. As far as LiveCloud goes, wasn't the change forced or something? I thought that the service the forum originally was hosted on was being discontinued or something like that (though now I can't seem to find the post about it). The junk mail was caused by an error with the conversion, which has been explained (along with a solution) in Kristen's blog. Do I think that explanation/solution could be better publicized? Probably. Do I think some people are jumping the gun and leaving the forums without trying to actually "fix" the problem or look into why it happened? Probably. And to be fair, by timestamps, you only made this last post Wednesday morning my time; if you're in the US, that would be less than 24 hours from your response Tuesday. I personally don't consider a company or owner to be ignoring me until it's been about 4 days to maybe a week. |
Yeah, the forum thing started a bit messy. I'm only using it as example there just to make one thing clear. Accidents and mistakes happen all the time; I was not jumping and accusing her of anything! Like this event revolving around me, but I did aplogize, and I'm eager to hear what Kristen has to say, but isn't she going for honeymoon soon? I don't mean to point teh fingers, but Kristen should not either. I'm not blaming the poster for it. the chances are, she doesn't know. it's just the forum rule that's confusing and needed change and more nicely held conversation takes place. I'm not hoping much, do I?
well, today I made a post at this blogpost who talks about aromaleigh and I stated my problem, but my entry was denied and not published. So far, I've only posted on your blog, this forum and the one I talked about. I do not think this is trolling, right? I'm just sharing my experience. (of somewhere that's aromaleigh related, so I did edit my archetype post, just letting you know) And no, I wouldn't even dare posting it on Kristen's forum, before I knew it, I would be kicked out or made into a big post about trolling. I'm not a fool to risk it. LOL
I'm in the mountain area, sooo... let's see. I think you are being fair! Sorry to vent on your companies to avoid blog entry. Didn't mean any drama.
Oh, Flaminbird, you can try Morgana, Fyrinnae or Sassy minerals. There are tons of choice, but I am not sure if some would make you break out, maybe to stay away from red eyshadows?
Flaminbird
Well-known member
I plan on trying Fyrinnae when I think her shipping times have gotten better and I am staying away from anything red. Oddly MAC's Hot Hot Hot gave me the same reaction the other day
. I've used it before many times but only in the crease. The last time though I used it all over my lid
.
I agree with you though that there is nothing wrong with posting your experience with any company otherwise how else would the public be aware of a potential problem they may have as well.
I agree with you though that there is nothing wrong with posting your experience with any company otherwise how else would the public be aware of a potential problem they may have as well.
astronaut
Well-known member
Now that you mention it, I do recall a time when I posted on the AL forum with some pictures of swatches on my hands and I encouraged others to post their swatches as well because I felt they were lacking on the forum at the time. There were products that I kind of wanted but was unsure of because I wanted to see how they'd look on the skin so I posted some swatches of my own to get the ball rolling. Kristen came in and sort of went off saying something like how she spends so much time and effort to take the swatch photos on her site and I come in with cheap hand swatches. I was totally not expecting that. I just wanted to help and we all know the makeup community enjoys looking at multiple swatch photos from different people even if it is the same product. Products will look different on skin, over a base, wet, in different lighting, etc etc. I apologized to her saying that I meant no harm. I had to take a little bit of my time to make the swatches too! I know she's stressed a lot and all but that was just uncool and I don't recall her saying sorry to me she just later deleted all the posts of people defending me and of her original rant like it never happened.
I totally forgot about that until now. I just dropped it because she does have one of the best handmade cosmetics line on the internet in regards to eyeshadow.
I found a cache of my post. I thought it was totally innocent.
Aromaleigh Swatches - Topic Powered by Social Strata
It was on March 31, 2008
Quote:
And that brand I'm referring to is PURE LUXE
I totally forgot about that until now. I just dropped it because she does have one of the best handmade cosmetics line on the internet in regards to eyeshadow.
I found a cache of my post. I thought it was totally innocent.
Aromaleigh Swatches - Topic Powered by Social Strata
It was on March 31, 2008
Quote:
I was hoping we could start sharing personal swatches of Aromaleigh products on skin. I've started with a couple eye products. No base used, applied with my finger, dry (I personally do not like to use any of my eye products wet. I feel that AL is pigmented on it's own, which is a good thing. I will apply some shadows wet if I feel like an even more intense look, but I don't want to HAVE to apply it wet in order for it to look decent. I like the option of a shadow looking nice on it's own dry as well. I'm actually referring to a specific MMU brand that looks like a muddy utter mess when applied dry. Not AL of course.)
|
And that brand I'm referring to is PURE LUXE
InspiredBlue
Well-known member
Too bad there's all this drama around the company, since I was a bit curious about their foundations.
shatteredshards
Well-known member
Quote:
I didn't realize you had - I get comment emails, and I somehow did not get one for your comment.
| Originally Posted by Flowitu
Sorry to vent on your companies to avoid blog entry. Didn't mean any drama. |
I didn't realize you had - I get comment emails, and I somehow did not get one for your comment.
Flowitu
Well-known member
Quote:
Oh, no wonder I couldn't see other posts or something by her. BTW, do you know that this cache post will transfer people to the new forum, but never showed up again? I am sorry what happened to you!! Of course, you don't mean any harm and she's over-reacting and deleting unpleasant image of hers to keep her look squeaky clean. Regarding the hand swatches, Kristen is starting to transform all her swatches from different dimensions. (eye swatch, actual product, no base, with primer, black primer underneath it and with liquid sealant)
Flaminbird, thank you for your kind words. I do not want to come cross as someone who's mean and angry, or to cause drama. The truth is, I can't help but posting what happened between us in the light of small business owners aren't all that glam adding the sugar and nice-ties. Well, I don't exactly expect them to be -they're human beings. If some people can't take it, please don't read it. This is not forum belonging to the property of Aromaleigh and I'm entitled to my opinions.
My dispute was solved amicably with Kristen, the owner and I'm sorry for anyone who's had a less than positive experience with this company.
instead of making new post, I decided to do it here
Quote:
Well, I certainly did not encourage people not to buy, merely sharing my experience. One thing, though, like astronaut said, this company definitely has one of the best handmade cosmetics line on the net. there's no harm trying and see if you like it.
| Originally Posted by astronaut
Now that you mention it, I do recall a time when I posted on the AL forum with some pictures of swatches on my hands and I encouraged others to post their swatches as well because I felt they were lacking on the forum at the time. There were products that I kind of wanted but was unsure of because I wanted to see how they'd look on the skin so I posted some swatches of my own to get the ball rolling. Kristen came in and sort of went off saying something like how she spends so much time and effort to take the swatch photos on her site and I come in with cheap hand swatches. I was totally not expecting that. I just wanted to help and we all know the makeup community enjoys looking at multiple swatch photos from different people even if it is the same product. Products will look different on skin, over a base, wet, in different lighting, etc etc. I apologized to her saying that I meant no harm. I had to take a little bit of my time to make the swatches too! I know she's stressed a lot and all but that was just uncool and I don't recall her saying sorry to me she just later deleted all the posts of people defending me and of her original rant like it never happened. I totally forgot about that until now. I just dropped it because she does have one of the best handmade cosmetics line on the internet in regards to eyeshadow. I found a cache of my post. I thought it was totally innocent. Aromaleigh Swatches - Topic Powered by Social Strata It was on March 31, 2008 And that brand I'm referring to is PURE LUXE
|
Oh, no wonder I couldn't see other posts or something by her. BTW, do you know that this cache post will transfer people to the new forum, but never showed up again? I am sorry what happened to you!! Of course, you don't mean any harm and she's over-reacting and deleting unpleasant image of hers to keep her look squeaky clean. Regarding the hand swatches, Kristen is starting to transform all her swatches from different dimensions. (eye swatch, actual product, no base, with primer, black primer underneath it and with liquid sealant)
Flaminbird, thank you for your kind words. I do not want to come cross as someone who's mean and angry, or to cause drama. The truth is, I can't help but posting what happened between us in the light of small business owners aren't all that glam adding the sugar and nice-ties. Well, I don't exactly expect them to be -they're human beings. If some people can't take it, please don't read it. This is not forum belonging to the property of Aromaleigh and I'm entitled to my opinions.
My dispute was solved amicably with Kristen, the owner and I'm sorry for anyone who's had a less than positive experience with this company.
instead of making new post, I decided to do it here
Quote:
| Originally Posted by InspiredBlue
Too bad there's all this drama around the company, since I was a bit curious about their foundations. |
Well, I certainly did not encourage people not to buy, merely sharing my experience. One thing, though, like astronaut said, this company definitely has one of the best handmade cosmetics line on the net. there's no harm trying and see if you like it.
Flowitu
Well-known member
NEWSFLASH: (edited, I had more conversations with miss K) kristen of Aromaleigh contacted me through dialogue and on a post. She is professional and nice in that and although we still have our differences, I call this the end. I won't forget this experience nor am I pushing for recognition. I also don't wanna to go around and post it again. I'm drained, but glad this was over. i think in terms of over-reacting, there are a lot of factors. Her post to me privately was short and doesn't explain much, of course I panicked. Both of us are a little emotionally upsetting. Again, to some readers that misunderstood me, I was not trolling or causing drama..... (sorry again that I appeared to be)
I'm thinking if at first we satrted with this, it would be much easier. Also, I still stand by that I did not blatantly pushing for another brand, but I do understand her feelings being hurt. I definitely did not do it to hurt her business; if I did, I apologize. I won't bring this matter to more blogger's post, now that it's solved and my posts are not on moderation. (yay) Now that I've got a nicer response from the owner. Is there some kind of misunderstanding? Yes. Now I know not to go around and post another brand just because someone asked - it look disrespectful to the company owner's hard work. Am I telling you to not buy from her? No, I am not doing that. Each person will have different levels of customer services from the same company. To each her own and good luck on finding your dream colors. (LOL)
I'm thinking if at first we satrted with this, it would be much easier. Also, I still stand by that I did not blatantly pushing for another brand, but I do understand her feelings being hurt. I definitely did not do it to hurt her business; if I did, I apologize. I won't bring this matter to more blogger's post, now that it's solved and my posts are not on moderation. (yay) Now that I've got a nicer response from the owner. Is there some kind of misunderstanding? Yes. Now I know not to go around and post another brand just because someone asked - it look disrespectful to the company owner's hard work. Am I telling you to not buy from her? No, I am not doing that. Each person will have different levels of customer services from the same company. To each her own and good luck on finding your dream colors. (LOL)
Flowitu
Well-known member
despite what i've said, here I am. I am sad and angry at the moment. Why? I've found out someone had been attacked by MissK for saying that Kristen's customer service not the best on her personal blog. Nothing provoking whatsoever and I feel the need to post it here. if you differ and think i'm trolling or stirring up trouble, this is a thread regarding Aromaleigh. I am only posting it on forum. If Lime Crime gets blasted for their unethical practices, who not other repurable companies who have treated some of their customers with disdain.
I encourage you to read ALL the comments, esp surrounding the blogger and the company owner. this blogger spent about 700USD on AL.
First off, this lovely blogger, Heather. Oh, how I love her looks. Her newest entry caught my attention: Eyeconic Makeup: Unintentional Rasta EOTD & some very unfortunate drama
I then clicked off to that and I was entirely SHOCKED. I know Kristen has some problems in dealing with her customers, but this for the public to see? Overboard. https://www.blogger.com/comment.g?bl...45145110148029 You can click the top bar for "show original post" to see more details.
what Jennifae said was fair and stated her personal experiences, but "sigh"
RECAP: jennifae had some less than positive experience with Miss K. She said about it and h^%$ broke loose. Miss K actually called Jennifae "What a nasty, unappreciative thing you are!" or "nasty, greedy, liar". I don't even remember the last time Doe Deere of Lime Crime called about her slammers... This actually makes Doe a niceer person in comparison LOL
I hope the company owner doesn't delete her comments.. If you need to shout, agree or disagree, write them down. Customers have the right to complain and have a say about unpleasant experiences. Bottom line: How does MissK find this new blogger, positively pages behind the most popular searches? PS: MissK does it by receiving Google Alerts when others say about her company. Geez...
I encourage you to read ALL the comments, esp surrounding the blogger and the company owner. this blogger spent about 700USD on AL.
First off, this lovely blogger, Heather. Oh, how I love her looks. Her newest entry caught my attention: Eyeconic Makeup: Unintentional Rasta EOTD & some very unfortunate drama
I then clicked off to that and I was entirely SHOCKED. I know Kristen has some problems in dealing with her customers, but this for the public to see? Overboard. https://www.blogger.com/comment.g?bl...45145110148029 You can click the top bar for "show original post" to see more details.
what Jennifae said was fair and stated her personal experiences, but "sigh"
RECAP: jennifae had some less than positive experience with Miss K. She said about it and h^%$ broke loose. Miss K actually called Jennifae "What a nasty, unappreciative thing you are!" or "nasty, greedy, liar". I don't even remember the last time Doe Deere of Lime Crime called about her slammers... This actually makes Doe a niceer person in comparison LOL
I hope the company owner doesn't delete her comments.. If you need to shout, agree or disagree, write them down. Customers have the right to complain and have a say about unpleasant experiences. Bottom line: How does MissK find this new blogger, positively pages behind the most popular searches? PS: MissK does it by receiving Google Alerts when others say about her company. Geez...
shatteredshards
Well-known member
OK, there's nothing wrong with Google Alerts, and I wish people would stop treating it like a stalking tool. It simply uses Google's bots, which would be crawling these blogs and websites anyhow for Google itself, to let you know when it finds something new. It's like an automatic search engine that emails you the results. I use it myself.
As for the incident herself, Miss K shouldn't have commented like she did, she should have contacted that blogger privately. I don't like the way she handled it.
On the other hand, that blogger received over $150 in free rewards points just because she didn't like that the rewards program changed, yet dissed their customer service? Gee, I don't remember getting any favors or bonuses for that, nor do I expect them. Nice to see that the squeaky wheel gets the grease.
As for the incident herself, Miss K shouldn't have commented like she did, she should have contacted that blogger privately. I don't like the way she handled it.
On the other hand, that blogger received over $150 in free rewards points just because she didn't like that the rewards program changed, yet dissed their customer service? Gee, I don't remember getting any favors or bonuses for that, nor do I expect them. Nice to see that the squeaky wheel gets the grease.
Flowitu
Well-known member
Quote:
thanks for the comment. i hope I do not rub some fans of AL the wrong way. This was not a drama until all that name-calling thing started. However, I said to read all the little details, as jen did say in the post that "Oh, and... I still had about 150-200 points (some pending) in my account before Kristen deleted it. So, those points that she was waving in my face? I consider those taken back. (Not that I needed them... points aren't worth much these days)" so, if you are doubting this, you could simply ask the blogger to prove this for ya, isn't hard. Not that of a problem, but if Kristen deleted her points, people should know that Jen definitely did not take advantage in this situation.
the things is that if a company promised something then kept on changing it, some people would feel antsy and don't know what happened. The best thing is to contact and there she goes. I know that Aromaleigh is generous enough to offer reward, but it's not customers' fault that the reward went awry and made the owner lose money. jen, the blogger didn't even mention the point until MissK started um, ranting to clearify things.
Shattered, I am not speaking about Google alerts not permitted, but rather going to blogs according to the not-so-positive info and leave negative rants there. I don't see this happenes often to tell you the truth. I was shocked to see the words like "may karma treat you well" We are not in high school and startign cliques. I don't get it why MissK can't take a less than 100% happy customer. She said in one of her blog posts that she can't satisfy everyone, so why the harsh tone? I've seen bloggers not recommending companies for their lack of customer service. Take fyrinnae for example; they get HATEMAIL for raising their prices, did they go around and posting those's emails and blogs? no.
I know what i'm getting into by posting this. Either sometime in the future, Kristen found out and confront me, I stand my ground. If according to some, being nice to someone instead to have them turn on you, I understand how Jen felt. Her posts are harmless and states her opinion, did she attack AL? No. How can some fans of Al be sure that MissK isn't copy/paste/rearrange the whole details? After all, she forgot to mention that she made promise to send this customers. Again, everyone please read th whole page. Now, some Al fans have been bashing LC fans saying they're a%$ kissers, but things are different when it happens to companies you love.
I appreciate your feedback and your opinions.
| Originally Posted by shatteredshards
OK, there's nothing wrong with Google Alerts, and I wish people would stop treating it like a stalking tool. It simply uses Google's bots, which would be crawling these blogs and websites anyhow for Google itself, to let you know when it finds something new. It's like an automatic search engine that emails you the results. I use it myself. As for the incident herself, Miss K shouldn't have commented like she did, she should have contacted that blogger privately. I don't like the way she handled it. On the other hand, that blogger received over $150 in free rewards points just because she didn't like that the rewards program changed, yet dissed their customer service? Gee, I don't remember getting any favors or bonuses for that, nor do I expect them. Nice to see that the squeaky wheel gets the grease. |
thanks for the comment. i hope I do not rub some fans of AL the wrong way. This was not a drama until all that name-calling thing started. However, I said to read all the little details, as jen did say in the post that "Oh, and... I still had about 150-200 points (some pending) in my account before Kristen deleted it. So, those points that she was waving in my face? I consider those taken back. (Not that I needed them... points aren't worth much these days)" so, if you are doubting this, you could simply ask the blogger to prove this for ya, isn't hard. Not that of a problem, but if Kristen deleted her points, people should know that Jen definitely did not take advantage in this situation.
the things is that if a company promised something then kept on changing it, some people would feel antsy and don't know what happened. The best thing is to contact and there she goes. I know that Aromaleigh is generous enough to offer reward, but it's not customers' fault that the reward went awry and made the owner lose money. jen, the blogger didn't even mention the point until MissK started um, ranting to clearify things.
Shattered, I am not speaking about Google alerts not permitted, but rather going to blogs according to the not-so-positive info and leave negative rants there. I don't see this happenes often to tell you the truth. I was shocked to see the words like "may karma treat you well" We are not in high school and startign cliques. I don't get it why MissK can't take a less than 100% happy customer. She said in one of her blog posts that she can't satisfy everyone, so why the harsh tone? I've seen bloggers not recommending companies for their lack of customer service. Take fyrinnae for example; they get HATEMAIL for raising their prices, did they go around and posting those's emails and blogs? no.
I know what i'm getting into by posting this. Either sometime in the future, Kristen found out and confront me, I stand my ground. If according to some, being nice to someone instead to have them turn on you, I understand how Jen felt. Her posts are harmless and states her opinion, did she attack AL? No. How can some fans of Al be sure that MissK isn't copy/paste/rearrange the whole details? After all, she forgot to mention that she made promise to send this customers. Again, everyone please read th whole page. Now, some Al fans have been bashing LC fans saying they're a%$ kissers, but things are different when it happens to companies you love.
I appreciate your feedback and your opinions.
shatteredshards
Well-known member
I did read the details - Kristen deleted her account after she pasted the bits and pieces of emails from Kristen into a comment in her blog and said the service was lacking. In the end she didn't gain anything, you're right, but my point was that she contacted Kristen because she questioned the change, got a pretty nice consolation gift, and then turned around and told the internet she expected more. Heck, the fact that she complained about the changes in reward points but failed to mention that they had tried to be nice to her when she questioned it and gave her that point bonus just seems off to me; she got special treatment and tried to play it off like nothing happened.
Again, I'm really really not happy, at all, about what Kristen did, but at the same time, I'm kind of baffled by that blogger's need to make that post like she did. She put some pretty snarky comments at the end of the post, long before Kristen commented on it, and did nothing to hinder drama by posting those emails in the comments.
Again, I'm really really not happy, at all, about what Kristen did, but at the same time, I'm kind of baffled by that blogger's need to make that post like she did. She put some pretty snarky comments at the end of the post, long before Kristen commented on it, and did nothing to hinder drama by posting those emails in the comments.
Flowitu
Well-known member
kristen had a right to present her ways of the situation, but it was not acceptable for her to start calling her paid customers all that name callings.
In all fairness, Kristen offered jen points. Yeah, could Jen have said it? yeah, when she got into details on her first comment. Kristen, who also seems to be forgetting that she made a promise to her and made Jen felt like she's wasting her time on this customer, she shoulda said it too.
Now, onto the reward system. Can you please find me a piece of info on Kristen's blog that her reward system has changed? Maybe I am not good at findings, but I know a lot of people are curious. The truth is: Kristen bought this reward system on and she should monitor it. It's fine that she want to chang it, but inform your customers would be better than to give out the message "system changed while you weren't here, sorry" I do not think jen was asking boldly for more rewards; she's confused since the last time she was there, the system is different and she was informed. That's why she wrote emails to Kristen. last time, Meow was doing a coupon code, then another stating that it was supposed to be a minimum purchase required, but they will honor any purchase had made before the second newsletter came.
Kristen also said that in her copy/pasted email "Go take a peek at your account, I hope it makes you happy! And when you place your next order, write me a note in the comments box- I'll make sure to add a few sparkly extras in their for you because I feel bad." She never did after Jen placed another order couple months later. Well, some people might say that it's been too long or so, but why making such promise if you can't make it? It's not like Jen is asking for free stuff; she used her money to buy your products. She needed more info to cope with the changes and she's not the only one. It's not her who introduced the rewarding system and had to make changes.
If the drama could be hindered, it should be MissK not calling names and put herself in a bad light. Once it explodes, it's hard to go back. Who am I to say that jen should treated that retort with nice kind words after MissK posted the name callings? all that "nast, and liars" is really too much. if I were in her position, I would not go "sorry, kristen it was all my little misunderstandings that got you to rant on me and I am to blame for not understand you better"
Wow, this is do draining... I really respect your opinions, Shattered because I do think you're fair. I don't want us clawing each other anytime soon. LOL
In all fairness, Kristen offered jen points. Yeah, could Jen have said it? yeah, when she got into details on her first comment. Kristen, who also seems to be forgetting that she made a promise to her and made Jen felt like she's wasting her time on this customer, she shoulda said it too.
Now, onto the reward system. Can you please find me a piece of info on Kristen's blog that her reward system has changed? Maybe I am not good at findings, but I know a lot of people are curious. The truth is: Kristen bought this reward system on and she should monitor it. It's fine that she want to chang it, but inform your customers would be better than to give out the message "system changed while you weren't here, sorry" I do not think jen was asking boldly for more rewards; she's confused since the last time she was there, the system is different and she was informed. That's why she wrote emails to Kristen. last time, Meow was doing a coupon code, then another stating that it was supposed to be a minimum purchase required, but they will honor any purchase had made before the second newsletter came.
Kristen also said that in her copy/pasted email "Go take a peek at your account, I hope it makes you happy! And when you place your next order, write me a note in the comments box- I'll make sure to add a few sparkly extras in their for you because I feel bad." She never did after Jen placed another order couple months later. Well, some people might say that it's been too long or so, but why making such promise if you can't make it? It's not like Jen is asking for free stuff; she used her money to buy your products. She needed more info to cope with the changes and she's not the only one. It's not her who introduced the rewarding system and had to make changes.
If the drama could be hindered, it should be MissK not calling names and put herself in a bad light. Once it explodes, it's hard to go back. Who am I to say that jen should treated that retort with nice kind words after MissK posted the name callings? all that "nast, and liars" is really too much. if I were in her position, I would not go "sorry, kristen it was all my little misunderstandings that got you to rant on me and I am to blame for not understand you better"
Wow, this is do draining... I really respect your opinions, Shattered because I do think you're fair. I don't want us clawing each other anytime soon. LOL
westindiesangel
Well-known member
I'm surprised by this...hard to say who's right and wrong but I believe it's up to the BUSINESS to keep it professional. Despite the fact it's a forum and online you develop real personal rapports with customers, I don't think that gives you an excuse to say rude things or rant as a business. It's really unprofessional. Granted, I haven't read everything posted here.
It's good to know these things, but on the other hand, I've read a few of these controversies so I try not to let it affect me anymore...
It's good to know these things, but on the other hand, I've read a few of these controversies so I try not to let it affect me anymore...
