If you work in retail, your job depends on customer satisfaction. Repeat customers, and word of mouth is what is keeping your bills paid. Sometimes, rude/difficult/crazy customers can be a nightmare.
I used to work in customer service and as a cashier at a store and people would treat the sales associates like they were lower than them. I used to process product returns and so many people would try to return things that werent even from the store, without a receipt, or tags. Sometimes, people were understanding, other times people would get irate even if it was their fault for not reading the return policy thats on the back of their receipt. It was extremely frustrating at times.
Currently, I work as a sales associate at an apparel and shoe store. I do have a sales goal, but I dont make any commission at all. I try the best that I can to make my sales goal, and to help as many people as I can.
When I have a rude customer, or a bad day, I just try to remember that the reason I do this job, is because I like to interact with people, and I love hearing their great comments when I help them find a shoe that fits their needs, or an outfit that matches.
I heard somewhere ( I cant remember if I read it, or was told from a friend) you can determine whether or not someone is truly a kind hearted person from the way they treat the people that are serving them at restaurants, stores, etc. I agree with this idea.
