Quote:
Originally Posted by mitziedoll
Im a Sales mgr for a wireless store and I always thank my customers for their business. I made commission from them, they trusted me enough and thought I was professional enough to buy from me. The mentality of the comment about considering us even is sick. In that case why have people in retail at the counter? Why not just put all the pertinent info on the internet (color chosing, application tips etc), or have a computer at the store? You wouldn't have to worry about making commission or even having a job for that matter. It's your customers who make you successful yet you do not believe in being courteous? And its not about how much you spend, I would expect to be thanked if I had bought a spice lipliner but I thought it was ironic that I did spend so much and did not get good service. The nightmare b/s that you have to deal with (returns etc) does suck but isn't it worth it considering that you get to work with what you are passionate about (m/u) all day? You do enough volume, does it matter? In my experience the nicer and more accomadating to customers you are, the less likely they are to return on you. (Do you get charged back)? Some people, actually most people are not lucky enough to get a job that they love. Have you noticed the amount of people on this site that would cut off a limb to become a m/u artist? Yes, I posted on this board on purpose, because I was curious and wanted some real answers. I don't know any of you and did not mean to insult you, merely to talk about my personal experiences and I thought you as artists would appreciate some honest feedback.
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Great post! I totally believe that what you give is what you get. Obviously there are exceptions but for the most part I believe that to be true. I've worked in customer service and there are some people that aren't happy but I believe in killing negativity w/kindness. IMO, it always works and sometimes you get an apology from an initially disatisfied customer.
Anyhow, I'm very happy w/the MAC artists at my counter. I know I came across as clueless at first because going to MAC can be overwhelming sometimes(all the colors, products, ect..you want it all..lol). Some people are also nervous so they may come across as unaware. That's where your job as a pro in customer service and an expert in makeup comes into play. I'm guilty of saying "you're the expert, why don't you tell me" because I genuinely care to know your opinion since you would know best what colors would look good on me and compliment my features and coloring. If I don't like the color, my MAC artist(s) always finds a beautiful alternative although they usually get it right the first time 99% of the time.
At first I wish I never read this thread(honestly, I was quite taken at some of the comments because I don't see how some things make someone a "bad" customer). However, I did at least gain some insight. I make sure to be prepared and purchase at least 2 products. However, I usually end up getting more because the women at my counter are extremely delightful, nice and helpful in helping me find the right colors and achieve the right look that I'm looking for.
