Bad experience at MAC store...

[pat]

It was maybe a month ago and I had stopped by a MAC counter, I was looking at some stuff from the N collection (lg/ls/es). It was around 7 pmish and it was not busy at all. While talking to the MA who was helping me, I noticed that another MA was looking at me weird. I just ignored her and continued to talk with the other MA, I started to ask about their "Oil Control" and saw the other MA look at me weird again.

So, while the MA was ringing me up, I heard that other MA say to another MA while a person in the mall was walking by, "Why would you even go out like that in public? I mean come on, really." I didn't say anything, but that was rude to say especially in front of a customer. After that experience, I kind of refused to go to that counter, but when I do pass by, I seem to feel that that MA just has a bad attitude in general (never smiles, doesn't look friendly). The only time I was able to see her smile was when I felt she was giving me the death stare, so I smiled at her and she gave me a half-ass smile back. hahaha...

I told my regular MA about the incident and she said I should report her to the corp. office, but I didn't (plus I didn't know her name). I'm so glad I found my MA, she's great!

 

[noahlowryfan]

Quote:

Originally Posted by patty0411 It was maybe a month ago and I had stopped by a MAC counter, I was looking at some stuff from the N collection (lg/ls/es). It was around 7 pmish and it was not busy at all. While talking to the MA who was helping me, I noticed that another MA was looking at me weird. I just ignored her and continued to talk with the other MA, I started to ask about their "Oil Control" and saw the other MA look at me weird again. So, while the MA was ringing me up, I heard that other MA say to another MA while a person in the mall was walking by, "Why would you even go out like that in public? I mean come on, really." I didn't say anything, but that was rude to say especially in front of a customer. After that experience, I kind of refused to go to that counter, but when I do pass by, I seem to feel that that MA just has a bad attitude in general (never smiles, doesn't look friendly). The only time I was able to see her smile was when I felt she was giving me the death stare, so I smiled at her and she gave me a half-ass smile back. hahaha... I told my regular MA about the incident and she said I should report her to the corp. office, but I didn't (plus I didn't know her name). I'm so glad I found my MA, she's great!

which MAC counter did you went to?

 

[pat]

Quote:

Originally Posted by noahlowryfan which MAC counter did you went to?

I went to the MAC counter at Stonestown. ;/

 

[noahlowryfan]

Quote:

Originally Posted by patty0411 I went to the MAC counter at Stonestown. ;/

oh. i don't like shopping at Stonestown.

 

[pat]

Quote:

Originally Posted by noahlowryfan oh. i don't like shopping at Stonestown.

haha.. yeah, same here! It's always crowded, but if I do go there (very rare), Bradley (love his mu) normally helps me out. I love the girls/guys at Serramonte and Hillsdale, though! They're so friendly and helpful...

 

[Kalico]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by glam8babe well what im trying to say is that im 17 and most of the people on here are double my age and are trying to make out im some 'child' who knows nothing about it... the MAC lady didnt get the brush wrong ONCE but TWICE! i mean come on i wouldnt care if she got it wrong once but yeh i was the only person at the counter and she had plenty of time to look at the number, i dont work for mac why should i look for the number? i didnt even know they had the number on thr brush as i said it was my first time buying a MAC brush and its put me off going back to that counter because now i know theres people who work there that dont even know what the hell they are doing! and im not having a go at ALL of the MAC people... most of them are sweet and friendly and so was this woman but she got my request wrong... TWICE for christ sake

Gawd, I know. Look, I've worked retail too. I am still working in retail right now. I don't understand why it is so hard to put the correct product in the bag. It's not that complicated! If you aren't sure that you're grabbing the right thing, it's probably a good idea to double check with the customer instead of guessing. It's ridiculous how many times I've come home to discover that they put the wrong product in my bag when I already drive all the way across my city so that I don't have to deal with pushy snobs at the store that's 10 minutes away from my house. Of course you have mix ups at other stores too... But I have honestly never had such a huge problem with getting the wrong product or thing that I've asked for at any other store like I have had at MAC. And I'm pretty forgiving when it comes to people working these kinds of jobs because I'm one of them too. It really isn't the customers job to check that you're getting the right thing... although it is a good idea when it happens so ****ing often.

 

[b3AuTiFuL323]

I have never had a bad experience with a MA ever! I usually go the mac counter inside Macys and every MA that has helped me are really nice.I usually go in the morning when its not that busy.In the evening it gets really super busy and I usually have to wait longer like about 5 or 10 min but when its not busy I get helped immediately and there always nice.I think ive only had one slightly uninformed MA,I went to get a MSF in light flush and warmed and I told her I wanted to buy them and she was like what I don't think we sell those and I told her yea you do and I took her to the counter where they were and she was like ohhh I thought you were talking about something else and we both laughed it off but she was still nice about.

 

[Kalico]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by MissChievous Sound like it was just a mistake on the MA's part, sure it's probably frustrating that she got you the wrong brush the 2nd time, but I don't think that should reflect on all MAC employees. Maybe she was new, maybe she was having a really terrible day and her mind was elsewhere, you never know. In any case, there are a lot of threads dedicated to ranting about MA's, you could have just added onto one of those threads.

Oh no. Now I feel bad, cause I just ranted. I guess I should have read further ahead... This isn't a rant thread?!

Sawry.

 

[mizuki~]

Quote:

Originally Posted by patty0411 I went to the MAC counter at Stonestown. ;/

I HATE going to the MAC at Stonestown. =.=

 

[sofabean]

Quote:

Originally Posted by patty0411 It was maybe a month ago and I had stopped by a MAC counter, I was looking at some stuff from the N collection (lg/ls/es). It was around 7 pmish and it was not busy at all. While talking to the MA who was helping me, I noticed that another MA was looking at me weird. I just ignored her and continued to talk with the other MA, I started to ask about their "Oil Control" and saw the other MA look at me weird again. So, while the MA was ringing me up, I heard that other MA say to another MA while a person in the mall was walking by, "Why would you even go out like that in public? I mean come on, really." I didn't say anything, but that was rude to say especially in front of a customer. After that experience, I kind of refused to go to that counter, but when I do pass by, I seem to feel that that MA just has a bad attitude in general (never smiles, doesn't look friendly). The only time I was able to see her smile was when I felt she was giving me the death stare, so I smiled at her and she gave me a half-ass smile back. hahaha... I told my regular MA about the incident and she said I should report her to the corp. office, but I didn't (plus I didn't know her name). I'm so glad I found my MA, she's great!

OMG i cannot believe the MAs at stonestown said that! HOW RUDE! i don't like to go to that one a lot either. they're standoffish and i practically have to yell for their attention or else they won't help me. maybe it's also because i look really young. i'm in college, but i look like i'm one of the high school kids that lurk around in stonestown. (it's because i'm short damnit!) anyway, i like serramonte a lot since the MAs always approach me, but i do find that they try to jip me and pressure me into buying a lot of stuff i don't need sometimes. and i do kinda also like when they're super busy and i can just test things without them pressuring me to buy anything. heh

oh yeah, *maybe* one reason why nordstrom MAs are probably so snobby is because every morning before the store opens, the intercom goes on in the entire storing stating all the departments and which made their budget and which didn't which i guess is kinda embarassing if you didn't make it... so nordstrom MAs probably only want to invest their time in customers who actually buy.

 

[hollyberry84]

You should have told her NO!! I work for MAC and they dont own the damn store. The best thing you could do is go to the head manager of cosmetics or the department store. At Nordstrom that is the worst thing in managment eyes. Dont let this MA make u drive further just to shop at MAC. Lemme know what happens.

 

[lazytolove]

I don't like my MAC store at all. Some of the MAs are very cocky. Sometimes i don't really understand why people with bad attitudes like them are still working at MAC!? I only like 3/10 of them. There are two gay males who work as a MA and OMFG, they're beyond bitches. I don't know what's so pretty about them but they always act like they're all that and so damn conceited. Especially one of them only help you out when you buy a lot! He always ask me "Are you looking for something?" and i always said "oh no, i just look around" and he left without saying anything. Isn't that rude?

 

[_Ella_]

I never had a bad experience at MAC. The MA's are always very, very nice and helpfull. Even at Macy's 34th NYC. That's why I spend so much money at MAC. When a MA is bitchy and arrogant towards me (the almighty customer), I simply leave without buying and when I'm pissed off I'll tell them that, when they are nice I always end up buying more than planned.

 

[Kalico]

Quote:

Originally Posted by lazytolove I don't know what's so pretty about them but they always act like they're all that and so damn conceited. Especially one of them only help you out when you buy a lot!

It's especially bad when they act that way when you DO spend a lot! There have been a few times I've been tempted to return my whole sale just to go back and give it to a nicer MA, but I haven't yet. Next time I just won't buy from them.

 

[Socialite]

you know i used to just go in and wait until someone would help me, eventually someone would and of course in a friendly manner, when heatherette came out i made eye contact with the first MA i saw and stated i want to buy all this and made motions around the heatherette table, my makeup was quickly gathered and i was checked out within 5 minutes.

that was the most expensive and shortest mac trip ever...

sometimes you just gotta let them know what you want

 

[PrettyDolledUp]

Quote:

Originally Posted by patty0411 haha.. yeah, same here! It's always crowded, but if I do go there (very rare), Bradley (love his mu) normally helps me out. I love the girls/guys at Serramonte and Hillsdale, though! They're so friendly and helpful...

I went to the Serramonte counter for the first time, since I was in Daly City that day, and the MA's there were friendly and helpful as well. I've been to the one in Stonestown a couple times before, but they were always soo busy. Thank goodness, nobody was rude though. hehe.

 

[Beauty Mark]

Quote:

Sometimes i don't really understand why people with bad attitudes like them are still working at MAC!?

Because they probably make their numbers and no one complains directly to MAC.

 

[jas84]

I've had tons of bad experiences at the MAC store in Square One in Mississauga, to the point that most of my purchases are either made at the MAC in the bay stores, or I'll drive 40 mins out of my way to get good service. One time I was so pissed, I wrote into head office, one of the makeup artists had the audicity to tell a customer she should shop at Sephora in response to the customer complaining about their (lack) of customer service. If it wasn't for the products I would have stopped shopping at MAC a long time ago becuase of the service. Head office did write back and apologize, but I mean when this behaviour is continous that apology does not do much.

 

[DirtyHarriet]

wow...this thread makes me sad. MAC is such a happy place for me! the MAC store here in Tucson, AZ is amazing. all the MAs are SO FRIENDLY! i love going there...and usually leave behind a mighty chunk of change!

counters are nice here too, but they don't have everything, so i do like to go to the MAC store. everyone deserves access to a good MAC store!

 

[KikiB]

I usually get really good service no matter where I go, although a few times at U-Village I didn't get treated that nice. I just impress them with my knowledge and kill them with kindness. Working retail, I understand how it is...