Bad experience at MAC store...

[Xqueeze_me]

Quote:

Originally Posted by lara No, merely that everyone else is having a plain old vent, but the post that you've since edited was arrogant and lecturing. I don't care where you're from or where you shop, but I do resent the MAs on this board being given a lecture on customer service as if they're brainless little robots. If you can't avoid talking down to people, then that's something you may need to address.

Well, in THAT case, I apologise for MY rudeness for venting AND lecturing in this thread.

Customer service is and always will part of work and if they can't provide a good impression, they drive away customers but hey, I don't have the right to say anything about it.

 

[glamdoll]

I think it goes both ways..
I have had some rude MUA,
but Ive also had some SUPER Cool ones!!
I have been an annoying customer a few times
(not for MAC though, usually I love it there)
but for other places cus they just totally ignore me!
like Olive Garden..
we were a party of 7 ppl, plates piled, no refil on drinks
or bread sticks, nothing!!
I was so effin pissed

 

[Xqueeze_me]

Quote:

Originally Posted by glamdoll I think it goes both ways.. I have had some rude MUA, but Ive also had some SUPER Cool ones!! I have been an annoying customer a few times (not for MAC though, usually I love it there) but for other places cus they just totally ignore me! like Olive Garden.. we were a party of 7 ppl, plates piled, no refil on drinks or bread sticks, nothing!! I was so effin pissed

Well said (as in "it goes both ways.."), glamdoll and thank you.

 

[glamdoll]

OH!
P.S

On myspace some MUA posted a FOTD
and stuff and she mixed 2 colors and it looked
kinda weird and unfinished a few ppl comented
on it and this was her response
" I dont need you critisim, I work for MAC
I know what Im doing. Maybe you can learn
a thing or two!"

yeah!

That I dont like

Even MAC MUA encounter problems
or weird colors or off looks in their careers.

 

[Xqueeze_me]

Quote:

Originally Posted by glamdoll OH! P.S On myspace some MUA posted a FOTD and stuff and she mixed 2 colors and it looked kinda weird and unfinished a few ppl comented on it and this was her response " I dont need you critisim, I work for MAC I know what Im doing. Maybe you can learn a thing or two!" yeah! That I dont like Even MAC MUA encounter problems or weird colors or off looks in their careers.

I couldn't help but laugh at the myspace comments!

 

[glamdoll]

hahahaa
did u get to see it?

I went back to look for the thread but
it had been deleted..

 

[Xqueeze_me]

Quote:

Originally Posted by glamdoll hahahaa did u get to see it? I went back to look for the thread but it had been deleted..

Awww nah! I just read what you posted.

 

[Cruella]

Quote:

Originally Posted by lara No, merely that everyone else is having a plain old vent, but the post that you've since edited was arrogant and lecturing. I don't care where you're from or where you shop, but I do resent the MAs on this board being given a lecture on customer service as if they're brainless little robots. If you can't avoid talking down to people, then that's something you may need to address.

Unless she specifically referred to the MAs that are on this board, I don't think she was lecturing. She was stating an opinion regarding her personal experiences, which is everyone's right.

 

[MisStarrlight]

There definitely are some bad MAs out there, there is one particular store that I won't go to if a certain MA is there (and I frikin work for MAC!)
Therefore, I don't doubt some of you all's bad experiences. Sometimes it has to do with a bad MA, a bad day, or maybe the MA has been given a list of tasks to get done & didn't see you....or maybe it's because of your attitude/demeanor, so I'm not about to go defending other MAs or making excuses for them...

But for real, in this day & age, if you are ignored, IT'S NOT ABOUT YOUR RACE!!!!! (something that has been mentioned by several people in this thread)

I get so pissed that it's always about a race thing...in this industry, it's really about frikin tolerance, acceptance & creativity! For example, I'm white...I can't control that, and the customers at my counter are mostly women of color....I can't control that either...it's just the demographics of our location, but you know what-we have the biggest counter in the region...nearly twice the size of your average counter & when me (or any other MA I work with) are on the other side of the counter & you're standing over by the foundations (behind a wall, mind you), it's not the color of your skin that prevents us from going over to help you, it's the fact that we can't see through the damn wall!

 

[NORDSTROMMAC]

wow thats horrible! I would suggest going on the web sight and leaving a complaint..trust me it gets back to the big people!

 

[lah_knee]

lmfao missstarlight seriously!!! i HATE to hear about someone getting told they are racist at my counter. just because we didnt see them because they are wayyy on the other side of the counter. like you cant come back with something a little more intelligent to say? you have to knock on someone as a person, even though you dont personally know them? its like a spit in the face. and its really a low blow by an ignorant person.

 

[Xqueeze_me]

Quote:

Originally Posted by lah_knee lmfao missstarlight seriously!!! i HATE to hear about someone getting told they are racist at my counter. just because we didnt see them because they are wayyy on the other side of the counter.

Oh boy.. when I said I'm Asian and am pretty much ignored by most sales assistants.. I wasn't clear so I have to clarify, it's not meant to be a racist remark or indication! :S :eek2:

<-- That's what we're after! Or more like

or like this

 

[elisha24]

Quote:

Originally Posted by Xqueeze_me Sorry you had to go through that! So what if customers are there to linger around, not buy a thing and walk out? They could be potential customers when they come back the second (or more) time round, right? By the way.. Is there a MAC Counter at David Jones? Might try there to see if you get treated differently (as in treated nicely!). :

There is a counter in city David Jones, their service is fantastic! Never had any trouble with the pro store either. Just seems to be the two myers I go to, city and chadstone. I do understand they get busy which I am fine with, I am happy to wait 5-10mins but there have been times when I have received just plain bad service. I'm not saying they are all bad, because I have had fantastic service from some.
Once I was asked to hold on a minute while the SA's went out back to do her makeup.

 

[Xqueeze_me]

Quote:

Originally Posted by elisha24 There is a counter in city David Jones, their service is fantastic! Never had any trouble with the pro store either. Just seems to be the two myers I go to, city and chadstone. I do understand they get busy which I am fine with, I am happy to wait 5-10mins but there have been times when I have received just plain bad service. I'm not saying they are all bad, because I have had fantastic service from some. Once I was asked to hold on a minute while the SA's went out back to do her makeup.

Ahh cool! I'll try them out tomorrow before work. Thanks for letting us know, elisha!

 

[MisStarrlight]

Quote:

Originally Posted by lah_knee lmfao missstarlight seriously!!! i HATE to hear about someone getting told they are racist at my counter. just because we didnt see them because they are wayyy on the other side of the counter. like you cant come back with something a little more intelligent to say? you have to knock on someone as a person, even though you dont personally know them? its like a spit in the face. and its really a low blow by an ignorant person.

OMG seriously, it happens every day!!
Either that, or they won't let me do their face cause they need "someone who can match their color"...I'm sorry, I went to art school....AND makeup school. I have a better understanding of color & a better eye than just about everyone I work with! But I can't ever tell them to that because then I'd b the ignorant/racist one.

Grrrrrrrrrrr!

 

[little teaser]

Quote:

Originally Posted by MisStarrlight OMG seriously, it happens every day!! Either that, or they won't let me do their face cause they need "someone who can match their color"...I'm sorry, I went to art school....AND makeup school. I have a better understanding of color & a better eye than just about everyone I work with! But I can't ever tell them to that because then I'd b the ignorant/racist one. Grrrrrrrrrrr!

shouldnt this be in the customer rant thread

 

[sexypuma]

Quote:

Originally Posted by MisStarrlight they won't let me do their face cause they need "someone who can match their color"...I'm sorry, I went to art school....AND makeup school. I have a better understanding of color & a better eye than just about everyone I work with! But I can't ever tell them to that because then I'd b the ignorant/racist one. Grrrrrrrrrrr!

I am sorry but now I understand this reaction better. I thought only ignorant pp would react like that but yesterday I asked my friend to come with me to MAC. My fav MA was not there, the store was empty and there was only MA on the floor. Fortunately for me, i knew exactly what i wanted but for my friend it was a totally different experience. She explained to that MA exactly what she was after (she wanted soft pink lips or even plummy lips). All the colours ( from l/s to l/g )were off. Then my friend told me let's just go. I'll come back tomorrow and have sb my complexion help me.

 

[lah_knee]

Quote:

Originally Posted by sexypuma I am sorry but now I understand this reaction better. I thought only ignorant pp would react like that but yesterday I asked my friend to come with me to MAC. My fav MA was not there, the store was empty and there was only MA on the floor. Fortunately for me, i knew exactly what i wanted but for my friend it was a totally different experience. She explained to that MA exactly what she was after (she wanted soft pink lips or even plummy lips). All the colours ( from l/s to l/g )were off. Then my friend told me let's just go. I'll come back tomorrow and have sb my complexion help me.

just because an artist picks out colors you dont like on you doesnt mean they dont know what they are doing.... and really what i never understood is why do people ask for help looking for colors when they already know what they want or dont want. the colors are right there in front of you... i dont get it. we get a lot of that at my counter. some one will come in asking for a pink lipglass, so i show them things like nymphette, pinkarat, etc and they pick up lovechild and say "like this" ummm thats not pink lol

 

[sexypuma]

Well, if you had read the post you would have understood that i wasn't the one who needed help. My friend was, and I could see quite clearly that the colours looked awful on her it wasn't like she was being difficult. The MA might have been new, not so much experience and so on. I don't know nor did my friend. So my point is this type of reaction is quite understandable depending on the person past experiences.

 

[Shimmer]

Good Lord.
What about simple respect?
As a customer give it to the MA, as an MA give it to the customer.
Don't come into a store with unrealistic expectations of the servicepeople.
Don't treat the customer with contempt.

This isn't a hard concept.