Bad experience at MAC store...
- Thread starter deathcabber
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Chic 2k6
Well-known member
Quote:
I'm afraid i gotta disgree with you there. I've bought a couple MAC items from there over the course of 2 years and each time, the MA were lovely to me and guided what e/s suited me etc..
| Originally Posted by Hikaru-chan No it's the Selfridges in Birmingham the girls there are so rude. |
I'm afraid i gotta disgree with you there. I've bought a couple MAC items from there over the course of 2 years and each time, the MA were lovely to me and guided what e/s suited me etc..
SoHeartc0rex3
Well-known member
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Ridiculous! Do they not understand they're pushing customers away from buying their product when they do that!? Makes me so mad..
| Originally Posted by cno64 Recently, a friend of mine loved "Coygirl" blush on me so much that she wanted her own. She went to the MAC counter in a local department store and asked for "Coygirl," and was flatly told, "No! No, that's not for you!" My friend and I have similar, though not identical, coloring. She walked out without spending a dime and ordered "Coygirl" online using a free ship code I passed along. Heh, heh! |
Ridiculous! Do they not understand they're pushing customers away from buying their product when they do that!? Makes me so mad..
Shimmer
Well-known member
Quote:
Their concern is that the customer isn't well researched and won't like the product, therefore they're *trying* to satisfy the customer.
The SA's approach was definitely not right, however, I see where they're coming from, having worked a similar job.
| Originally Posted by SoHeartc0rex3 Ridiculous! Do they not understand they're pushing customers away from buying their product when they do that!? Makes me so mad.. |
Their concern is that the customer isn't well researched and won't like the product, therefore they're *trying* to satisfy the customer.
The SA's approach was definitely not right, however, I see where they're coming from, having worked a similar job.
SoHeartc0rex3
Well-known member
Quote:
Cno64 said that her friend wanted the blush after previously trying it on, if you read correctly..
| Originally Posted by shimmer Their concern is that the customer isn't well researched and won't like the product, therefore they're *trying* to satisfy the customer. The SA's approach was definitely not right, however, I see where they're coming from, having worked a similar job.
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Cno64 said that her friend wanted the blush after previously trying it on, if you read correctly..
Shimmer
Well-known member
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Ahhh No, that's not what she said. What she said was...
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My reading comprehension skills are just fine thank you.
| Originally Posted by SoHeartc0rex3 Cno64 said that her friend wanted the blush after previously trying it on, if you read correctly.. |
Ahhh No, that's not what she said. What she said was...
Quote:
| Originally Posted by cno64 Recently, a friend of mine loved "Coygirl" blush on me so much that she wanted her own. |
My reading comprehension skills are just fine thank you.
SoHeartc0rex3
Well-known member
Quote:
Oops, my apologies! I guess I should be talking,
| Originally Posted by shimmer Ahhh No, that's not what she said. What she said was... My reading comprehension skills are just fine thank you. |
Oops, my apologies! I guess I should be talking,
FireLily0
Active member
I have had a few bad experiences with MAs in my area. Since I had a formal event to go to, I wanted to get my makeup done by MAC (it was the start of my addiction) so I made an appt. Well, not only did I have to wait 10 minutes to be helped (even though I made my appt a MONTH in advance), the MA put foundation on me and left to go ring someone up -- she left several globs and streaks of foundation over my face. Thankfully I knew to rub it in because it would dry funny. She acted as though I was inconviencing her, because she didnt even put blush on me. Everytime I see her at that counter, I just look at the stuff and walk away. Oddly enough the other MAs are not much better, except this one girl who is the sweetest. I rather go to my fav MA who loooooves to put stuff on my face.
browneyedbaby
Well-known member
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I went to Nottingham last week specifically so I go to MAC. I hated it, they didn't greet me and made no attempt to help! The male MA in there stood cleaning his brushes in front of a display so I had to kinda lean around to see anything, I gave up! I spent my money online instead.
I even left it an hour and went back but it was no better.
| Originally Posted by theend Luckily for me I moved to Nottingham recently and the MUA's there are always supernice, whereas in some MAC stores in London I've been made to feel like an outsider. It actually makes me really paranoid, like they think I'm not pretty enough to shop there or something. |
I went to Nottingham last week specifically so I go to MAC. I hated it, they didn't greet me and made no attempt to help! The male MA in there stood cleaning his brushes in front of a display so I had to kinda lean around to see anything, I gave up! I spent my money online instead.
I even left it an hour and went back but it was no better.
MAC Beau
Member
Quote:
As a MAC Artist, I want to apologize for the poor customer service you received at one of our locations. This type of service is NOT tolerated by MAC. Our goal is to educate you as a customer on the art of makeup and create a friendly environment while doing so. If you ever receive this treatment from a MAC employee, please notify there Business Manager. I hope that you will choose MAC for your ultimate makeup destination in the future.
| Originally Posted by deathcabber Ok, I have to rant about this because it seriously pissed me off. I went to MAC the other day with some cash...fulling intending to buy either a new fluidline, or a new eyeshadow. Well, I look around for about 10 minutes, and no one helps me. I look around for someone but they are all "busy". Someone finally comes up to help and I ask her how much are fluidlines...I only had $14 bucks and wanted to be sure I had enough. She says "Uh, I dont know...let me check". So I ask her if I can look at the other side of the counter where the brushes and overflow tray of eyeshadows are. Its not like a normal counter, where only the MUA are allowed. Its like in the middle of the store, but I am just polite like that and ask anyways. She says "yeah thats totally fine". So she walks away and Im just opening up eyeshadows looking at them, not testing them or anything. Five minutes go by, and she doesnt come back. Another gal comes over and in a very rude voice says, "Im going to have to ask you to step around to the other side of the counter". I say " Im sorry, I asked the other girl before doing so and she said it was fine..." She says "Um, no" and rolls her eyes! I was all polite and she says that?!?! Well, I didnt say a word to her, and walked my ass out of the store. I wish I had said something. I am never going there again. They have been rude there before but that was ridiculous. She made me feel like a complete loser. There is a MAC pro store a little further away, but they are always nice so Im going there from now on instead. Uggg. Anyways, I even wrote to CS about it to see if I get any response. Thanks for listening to me rant
|
As a MAC Artist, I want to apologize for the poor customer service you received at one of our locations. This type of service is NOT tolerated by MAC. Our goal is to educate you as a customer on the art of makeup and create a friendly environment while doing so. If you ever receive this treatment from a MAC employee, please notify there Business Manager. I hope that you will choose MAC for your ultimate makeup destination in the future.
theleopardcake
Well-known member
If any of you live in los angeles, you should visit the MAC counter at Nordstrom at the Grove. They are all really nice, sweet, and helpful, always asking if you need any kind of assistance! (unless, the store is packed. Then i decide to avoid MAC just all together)
theend
Well-known member
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Oh that sucks. When did you go? Weekend or during the week? I always go during the week when it's less busy. Never seen a male MA there before.
| Originally Posted by browneyedbaby I went to Nottingham last week specifically so I go to MAC. I hated it, they didn't greet me and made no attempt to help! The male MA in there stood cleaning his brushes in front of a display so I had to kinda lean around to see anything, I gave up! I spent my money online instead. I even left it an hour and went back but it was no better. |
Oh that sucks. When did you go? Weekend or during the week? I always go during the week when it's less busy. Never seen a male MA there before.
user79
Well-known member
I had a bad experience just today, the first bad MAC experience in a long time. I went to the local counter here in Bern Switzerland, and my fav MA Agnes was not working, but 2 other girls. The one girl who was helping me had a really "better than you" attitude, like she just knew everything but she turned out to be wrong on all accounts.
I wanted to buy a Studio Fix compact powder and I immediately selected the right shade for myself (NC15 - the lightest one they had) and she looked at me with this stupid look and told me, "I think that one is too light for you, try this one" and she handed me a yellow tinged one. I looked at her like yeah right, and sure enough when I tried on the powder I had picked out, it was the right shade.
Then I saw the new Rockocco stuff had arrived - and the lame thing is that it was hidden away in this corner and neither of the girls told me about it, didn't try to sell their new collection to me. I almost missed it and then spotted the display just as I was about to go pay, and I was like "Oh the new collection has arrived, I didn't even see it there!"
Then, for some reason, they had put Blue Brown pigment alongside Accent Red as a special release here in Switzerland. So she comes over to me and says, "Oh look at this Blue Brown pigments, we just got it," to which I replied, "Oh no thank you, I actually already own that."
She gave me her stupid better-than-you look again and made this really pathtic sneering laugh and said, "Actually, there's no way you could already have this pigment because it was just released!" To which I responded, "Actually, I bought this pigment in Canada and it's actually an older one." To which she didn't say anything. lmfao! That felt so good.
God, why do SOME ma's have to act like they know everything when clearly they don't. I can understand if a new MA doesn't know all the products yet, but when they talk like they do and then they get it wrong, it's so frustrating. Urgh.
/rant
I wanted to buy a Studio Fix compact powder and I immediately selected the right shade for myself (NC15 - the lightest one they had) and she looked at me with this stupid look and told me, "I think that one is too light for you, try this one" and she handed me a yellow tinged one. I looked at her like yeah right, and sure enough when I tried on the powder I had picked out, it was the right shade.
Then I saw the new Rockocco stuff had arrived - and the lame thing is that it was hidden away in this corner and neither of the girls told me about it, didn't try to sell their new collection to me. I almost missed it and then spotted the display just as I was about to go pay, and I was like "Oh the new collection has arrived, I didn't even see it there!"
Then, for some reason, they had put Blue Brown pigment alongside Accent Red as a special release here in Switzerland. So she comes over to me and says, "Oh look at this Blue Brown pigments, we just got it," to which I replied, "Oh no thank you, I actually already own that."
She gave me her stupid better-than-you look again and made this really pathtic sneering laugh and said, "Actually, there's no way you could already have this pigment because it was just released!" To which I responded, "Actually, I bought this pigment in Canada and it's actually an older one." To which she didn't say anything. lmfao! That felt so good.
God, why do SOME ma's have to act like they know everything when clearly they don't. I can understand if a new MA doesn't know all the products yet, but when they talk like they do and then they get it wrong, it's so frustrating. Urgh.
/rant
ch33tah
Well-known member
Quote:
i was on holiday in London and i went to this shopping mall (northern side of london) to the MAC counter and i stood there with quite a few different shades in my hand... waiting to be served. All the MUA's were huddled on one side of the counter and for almost 10 minutes no one said anything to me, or even acknowledged i was there. so i just left and purchased from the duty free when i left. *shrug*
that has been the only 'bad' experience i've had at a mac counter though. so i really can't complain too too much.
| Originally Posted by theend Luckily for me I moved to Nottingham recently and the MUA's there are always supernice, whereas in some MAC stores in London I've been made to feel like an outsider. It actually makes me really paranoid, like they think I'm not pretty enough to shop there or something. |
i was on holiday in London and i went to this shopping mall (northern side of london) to the MAC counter and i stood there with quite a few different shades in my hand... waiting to be served. All the MUA's were huddled on one side of the counter and for almost 10 minutes no one said anything to me, or even acknowledged i was there. so i just left and purchased from the duty free when i left. *shrug*
that has been the only 'bad' experience i've had at a mac counter though. so i really can't complain too too much.
ch33tah
Well-known member
Quote:
how rude!!!!
oh can you do a swatch of the Blue Brown pigment for me and send over email? i'd love to see it.
| Originally Posted by MissChievous I had a bad experience just today, the first bad MAC experience in a long time. I went to the local counter here in Bern Switzerland, and my fav MA Agnes was not working, but 2 other girls. The one girl who was helping me had a really "better than you" attitude, like she just knew everything but she turned out to be wrong on all accounts. I wanted to buy a Studio Fix compact powder and I immediately selected the right shade for myself (NC15 - the lightest one they had) and she looked at me with this stupid look and told me, "I think that one is too light for you, try this one" and she handed me a yellow tinged one. I looked at her like yeah right, and sure enough when I tried on the powder I had picked out, it was the right shade. Then I saw the new Rockocco stuff had arrived - and the lame thing is that it was hidden away in this corner and neither of the girls told me about it, didn't try to sell their new collection to me. I almost missed it and then spotted the display just as I was about to go pay, and I was like "Oh the new collection has arrived, I didn't even see it there!" Then, for some reason, they had put Blue Brown pigment alongside Accent Red as a special release here in Switzerland. So she comes over to me and says, "Oh look at this Blue Brown pigments, we just got it," to which I replied, "Oh no thank you, I actually already own that." She gave me her stupid better-than-you look again and made this really pathtic sneering laugh and said, "Actually, there's no way you could already have this pigment because it was just released!" To which I responded, "Actually, I bought this pigment in Canada and it's actually an older one." To which she didn't say anything. lmfao! That felt so good. God, why do SOME ma's have to act like they know everything when clearly they don't. I can understand if a new MA doesn't know all the products yet, but when they talk like they do and then they get it wrong, it's so frustrating. Urgh. /rant |
how rude!!!!
oh can you do a swatch of the Blue Brown pigment for me and send over email? i'd love to see it.
SARAHluvsMAC
Well-known member
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lol i used to work there! thats horrible
| Originally Posted by moonrevel I usually have very good experiences at my counter...I've been going there for almost six years, so they all know me and are very sweet to me, so I'm very lucky for that, and in general, I'm not too bothered by the MAs when I go out of town or go to the suburban malls to their counters. However, within a span of three years, I went to the Georgetown store in DC a few times on trips, and I was, shall we say, less than impressed. Everyone stands around and doesn't approach customers, and once I actually chased one of them around the store to get her to help me! I wanted a bunch of stuff, and when I told her what I wanted, it was like she was pissed that I didn't want her advice on anything. Then she took my stuff to the register, didn't say anything, and walked away, with no one else there to ring me up! ALL my experiences in that store were similarly horrible, and I know many other people who have gone there and had the same problems. I allow for people to have bad days, or for me to misinterpret their behavior, or a number of other problems, but what the hell goes on in Georgetown??? It's like the bitch bus just pulled up there and dropped everyone off! |
lol i used to work there! thats horrible
princessOfpOi
Active member
ch33tah, it wasn't Bluewater shopping centre/mall was it? That is my closest counter and I never used to get bad service but there have been plenty of times where I have just walked off without buying anything because no-one could be bothered to acknowedge me..The staff turnover there is insane.. Every time I go, there are new people there...
I would rather save up the money, go to London and go the PRO Store in Soho where the service and advice is spot on...
I would rather save up the money, go to London and go the PRO Store in Soho where the service and advice is spot on...
ollieo
Well-known member
I still wander into Mac stores now and then and hope I will find a nice friendly MA to do my makeup and give me ideas and tips and I will then spend waaaaaay too much money on it all. It has yet to happen. Instead I go in, get the cold shoulder, buy what I need or not and leave.
Maccosmetics.com has to be one of the slowest loading sites I have been to. I have DSL and it is like I am on an old 56k dial up. Sometimes it seems to just stop. It's not like the site is that graphic heavy. You would think it would load in a second. Almost as frustrating as dealing with their MA's in the stores. Almost.
Maccosmetics.com has to be one of the slowest loading sites I have been to. I have DSL and it is like I am on an old 56k dial up. Sometimes it seems to just stop. It's not like the site is that graphic heavy. You would think it would load in a second. Almost as frustrating as dealing with their MA's in the stores. Almost.
