Quote:
Originally Posted by NLoveW630
This is way to funny..Educate, Knowledge is Power..You know what hurts me the most when I'm in a MAC store?? OK here I go: A Newbie to MAC, a person of color of course. The MA grabs CHESTNUT Lipliner, I feel like just jumping in and telling that customer..Run Forest Run.. I gave the MA a look of disgust, like how dare you not open the door and show that person what wonderful colors we have in the RainBow..Stop and Step away from the Golds and from MOTIF e/s..WT@? Put down Oh Baby..stop being LAZY and do what you are paid to do. But I can't jump in, I just pray that Newbie comes across, a magazine or sites like this one.
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It is definitely the MUA's job to investigate the customers' needs and desires - not to assume anything.
Then there is the other side - not to excuse the MUA not investigating...
As a free-lance MUA for 21+ years & in my three months at MAC, this is what I have observed. WOC that are new to make-up generally are afraid of/ or resistant to color, it can be very frustrating trying to get them to be open. I'm at a $2 million dollar a year counter so the pace does not always support spending the time required with some of the make-up infants to get them to explore.
I don't own Chestnut nor is it in my kit, but maybe the MUA isn't lazy. If 8 out of 10 WOC want Chestnut, we give it to them, no questions asked. Lots of customers can be turned off by you suggesting something other than what they asked for - it's a fine line, all in how you say things.
MAC (Estee Lauder, a Corporation in business to make money) looks at it's employees this way in this order:
1 - Sales
2 - Image
3 - Customer Service
4 - Make-Up Artistry
Yes, in that order!
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These aren't streotypes, just trends at my counter:
When WOC want Chestnut, Oh Baby & Chai, you give it to them.
When a Caucasian woman is an NW30, but has to have NW20, you give it to her.
When an Asian woman who is probably a C30 insists on buying NC25, you give it to her.
When Middle-Eastern women get their make-up done and you are dying inside to match the foundation to a T - but they want to look darker - you make them darker. Satisfy the customer!
I came into MAC with this hero mentality where I wanted to save every woman from her make-up mistakes, but you just can't. It is very gratifying when you can open up a WOC to color, or help an NC50 match her foundation perfectly, in spite of the fact that she has been buying NW45 for years. I could go on and on, but as a Retail Artist, we deal with a lot and many times, we can't do our best Make-Up Artistry due to many factors like the ones I have mentioned here - not because we are lazy. (Even though there are lazy ones amongst us)