Do MAC MA's REALLY hate it when we return things?

[erine1881]

Quote:

Originally Posted by II3rinII yup, i figured your name was erin too but i see everyone calls you erine and when i read that i always hear it in my hear as "ernie" hahaha which was one of my many nicknames in high school.

lol. alot of people type it here as ernie, and it makes me laugh all the time. my middle name is elizabeth, so that's were the e at the end comes from. so its erin e, but what's funny is my sister calls me erine, pronounced e-rine, so when she noticed that's my screenname she was like "that's what i call you!" i didn't have the heart to tell her that's not why i picked it. oh well.

my brother calls me something else that's not-so-nice.

lol!

 

[macone]

I don't mind if people return things that just are not going to work on them. What I do hate is when people try to get around the minimum purchase rule, or when people continuously return things over and over again. It does really bother me when someone returns something that is in really high demand after e are sold out of it. I do feel like it's a waist of product. If you are not sure of something don't buy it. There are people who really want it. We don't mind if you return something if it's a legitimate reason, so don't feel bad about it. But you should NEVER, feel like you have to buy something that you don't like.

I am curious about it being thrown in the trash. It should have been thrown in to the Back 2 MAC bin!!!

 

[novella]

Hi,

Unfortunately, this is going to be my first time returning make up. I bought two paints and I looked at them carefully at the mac store. I put it on this morning and it is very very light. I hope I can return it without problems. Can I return to the mac store and do I have to go back to the original store?

 

[lara]

Quote:

Originally Posted by novella Hi, Unfortunately, this is going to be my first time returning make up. I bought two paints and I looked at them carefully at the mac store. I put it on this morning and it is very very light. I hope I can return it without problems. Can I return to the mac store and do I have to go back to the original store?

You can return it to a store as long as you have your proof of purchase.

When in doubt, call the store number on the receipt and clarify it with them first to possibly save yourself a wasted trip. I think that applies to just about every return/exchange/B2m question ever.

 

[trammie]

For all those that work at the MAC counter....

So when I first started using MAC i bought mostly neutrals and especially woodwinked was my favorite color. Recently my boyfriends sister bought me woodwinked as well. I already have 1 in a palette and an unopened 2nd one in the pot, so a 3rd one seems too much.

I was wondering if I could exchange it for another color without the receipt? Or if there was a better way of selling it to someone who may want it?

 

[MacArtist]

Quote:

Originally Posted by erine1881 i swear, some people...if i wouldn't lose my job i woulda gone off on that heffa!

omg....
we call each other heffa's at my counter!!! I just laughed out loud when I read this..hahaha!!!

I know another counter where they call each other "hey pig"

 

[MacArtist]

I don't mind legitimate returns at all, I realize that some things just don't work for certain people. What bothers me is when people lie about why they're returning it and when people constantly return items at our location that they bought at another location out of embarassment. lol

A lot of people will say they had a 'reaction' to the makeup and while I do believe that some may be allergic, I think what they actually had was a 'pocketbook reaction' (husband, bf, mother musta saw the receipt) lol !!! or maybe they had a day of retail therapy and overspent..all I ask is for honesty, I'd laugh right along with them over it...ah well

 

[maclove1]

Quote:

Originally Posted by lara Man, I'd hate to have you as a customer. Who needs that sort of aggression?

im not mean im nice to any one but i was responding to some one comment saying the lady cussed her out and that was my responce .like i wouldent hit them i ment that as id say "can i have my money back and dont be rude to me becouse i want my money back for one item" .

 

[Mabelle]

i admit, i returned "talent pool" the other day. After i brought it home i realized it looked a lot like blue absienth, which i dont use all that much. I told the mua that i never opened in. never swatched it and to pleassseee not throw it out. She said that with shadows its pretty easy to tell him something had been used or not. She looked at it, and said that it obviously hadnt been used, and put it back.

I did an exchange anyway, but i just hate doing returns if i think a perfect good product will go to waste because i made a bad call.

 

[neonbright]

I only purchase from a Mac store once and I was able to test all products and the MA show me how great they would look with me. But now the products I ordered online, I have returned at least 1 out of 10 items, due to the fact the color is not what it look like online or the color es was similar to another. I don't like returning if I don't have to. But returns happen with all makeup and other products we purchase. Just returned some jeans for my baby girl at old Navy.

 

[Sass E]

I recently started using MAC again at the launch of the Naughty Nauticals release, I went in there with an idea of what I wanted to buy already and to maybe add a few things after my "appointment". I must say that the MUA that did my make up didn't listen to me at all, even after asking me what look I was I was hoping to achieve at my appointment!..lol. She didn't use any of the products for the look I asked for and when I voiced my concern about the foundation match she just ignored me. I bought $100 worth of items only to find when I got home that she put in the products SHE thought worked on me not the ones I had asked for. I wanted an NC40 studio fix fluid and she put in an NC35. She also put in the Loose Mineralized Foundation (the one with the puff) instead of the med/dark translucent finishing powder. I was so upset after I realized what she had done. I also had asked for a Spice lip liner. Granted I haven't used MAC in a really long time so I had no idea they had changed the color formula so that went back as well. I did go to a different counter and after asking for foundation samples and meeting a much nicer MUA, I eventually got what I needed. I just don't see why I should have to sit on $100?

I've read a lot of these responses and I must say that I am surprised that the general tone is to make those of us who do legitimate returns feel bad about it or talk us into keeping an item because returns get trashed and sales numbers are reduced. I'm not trying to be harsh but that's standard for MUC's and retail sales overall.

My husband is in sales and when items are returned they are destroyed or used as samples (like brushes) and his commission earned for that sale is deducted from his paycheck. Unlike you ladies/gents he doesn't get a chance to make up that number if a return is made.

My husband leaves our home 6 days a week and works hard for the pay check he earns every month and if I'm spending that hard earned money I want to get the best value/product for the amount I'm spending. More importantly the product I am seeking not what someone is trying to force on me. I know this is an audacious post for a newbie but it's very disheartening to see such banter.

 

[seabird]

i personally find it disheartening that people think they can return stuff just because they don't like it/it doesn't look good on them, and it just gets chucked in the bin. the amount of times on make-up communities and forums i've seen people buy say, 5 eyeshadows, then say 'oh well i don't like 3 of them so i'm returning them' it's such a waste. the store has testers and make-up artists for a reason, to help you select colours that you will use, suit you etc. i understand that ma's are kind of pushy sometimes, but you've got a tongue in your head. in the uk i think our laws on returning make-up are stricter and you only can if it causes a reaction (? maybe) and in a way i think that should be the law universally. think about how much make-up from mac alone is wasted each year due to people returning it, simply because they don't like it/shouldn't have bought it. not to mention that it affects the figures of the store/individual sales person.
if i buy something that when i get it home i decide it doesn't work for me, i make it work. i research about it online, see what people pair it with, how people apply it and try it over and over until i find a way to make it work for me. i don't believe in wasting things because of my mistakes.

 

[Heiaken]

Here in Finland you can only return things that are faulty in some way or in some cases unused, unopened goods.
So if you buy a lipstick and you happen to notice at home that you really don't like the shade, you can't take it back to the store just because you didn't like it. That's why there are testers in the stores so you can see how the products looks on you.
But if you order something online/from a catalog have the right to return the product within 14 days of receiving the goods, wich is fair enough I think.
Some stores grand you the right to return things but this is something they do for teh goodness of their heart, they don't have any obligation to do so.

I really don't think that's just a bad thing because you really have to think if you like/need the product you are buying.

With this I'm not trying to offend anyone since I really believe that all of you have had good reasons to return a products but, especially Sass E I think you had all the right to change.

 

[erine1881]

Quote:

Originally Posted by Sass E I recently started using MAC again at the launch of the Naughty Nauticals release, I went in there with an idea of what I wanted to buy already and to maybe add a few things after my "appointment". I must say that the MUA that did my make up didn't listen to me at all, even after asking me what look I was I was hoping to achieve at my appointment!..lol. She didn't use any of the products for the look I asked for and when I voiced my concern about the foundation match she just ignored me. I bought $100 worth of items only to find when I got home that she put in the products SHE thought worked on me not the ones I had asked for. I wanted an NC40 studio fix fluid and she put in an NC35. She also put in the Loose Mineralized Foundation (the one with the puff) instead of the med/dark translucent finishing powder. I was so upset after I realized what she had done. I also had asked for a Spice lip liner. Granted I haven't used MAC in a really long time so I had no idea they had changed the color formula so that went back as well. I did go to a different counter and after asking for foundation samples and meeting a much nicer MUA, I eventually got what I needed. I just don't see why I should have to sit on $100? I've read a lot of these responses and I must say that I am surprised that the general tone is to make those of us who do legitimate returns feel bad about it or talk us into keeping an item because returns get trashed and sales numbers are reduced. I'm not trying to be harsh but that's standard for MUC's and retail sales overall. My husband is in sales and when items are returned they are destroyed or used as samples (like brushes) and his commission earned for that sale is deducted from his paycheck. Unlike you ladies/gents he doesn't get a chance to make up that number if a return is made. My husband leaves our home 6 days a week and works hard for the pay check he earns every month and if I'm spending that hard earned money I want to get the best value/product for the amount I'm spending. More importantly the product I am seeking not what someone is trying to force on me. I know this is an audacious post for a newbie but it's very disheartening to see such banter.

i have absolutely no issues with someone returning something if its a legitimate reason. but when you get people returning stuff because "i spent too much money that day", "my husband told me i didn't need it", "i won't use it", etc., it angers us. really? you didn't realize that you were spending too much money when we gave you your total, and you didn't ask us to remove a few items? you don't have your own thinking and have to listen to what your husband says you can/can't have? unless you don't work and its his money you're spending, think for yourself! if you won't use it, then why'd you buy it in the first place?

now, if your eyes started itching, it made you break out, it was the wrong color (we're a little iffy on this one, that's what testers/color matching is for) then we're happy to return it for you.

 

[Sass E]

My comments regarding my husbands earnings are to explain that I don't spend frivolously. When I hit the counter I have what I want in mind and the amount I want to spend. I have gone in and spent a lot and I've gone in and spent nothing for various reasons. I'd rather walk out empty handed than buy something I just kinda liked. On the flip side, I've personally been encouraged by MUA's to take it home, try it and if I didn't like it to bring it back. My personal view on that is if I'm "iffy" about a product I just won't buy it at all.

I'm scared to ask this question

but I am really curious to know. If returns are looked down upon, why does MAC offer a return policy at all?

Thank you to those of you who can see this issue from a LEGITIMATE client return perspective. Returns (for those of us who are legit) are a pain in the behind for us as well. I went clear across town for that appointment and in the end I was the one who had to spend the additional time/money to make my purchase right.

I worked retail myself for many years and at one of my stores not only were returns deducted from daily sales goals but theft/damaged items (from people attempting to steal) were tallied at the end of each month and we all "shared" the grief. Managements explanation on that was we weren't working as a team to prevent the theft/damaged goods issue, until we did we would all get a percentage of the loss/damaged product take out of our paychecks. Ironically, that was suppose to motivate us to work harder at reducing the inventory loss.

 

[mena22787]

ok, what would ma's say about my situation: i went to the mac counter maybe about in april/may? and i asked an ma for a powder, so he tried studiofix nc35 on me, and i trust him since he's the expert. after i made my purchases and left nordies i opened my bag to relish at my goodies and noticed he gave me nc30 instead. i thought about going right back but i don't know why i didn't, i guess i thought maybe he changed his mind on my color. i've been using it really lightly since then w/ my 187, but i've had to use bronzer all over to darken my skin to make it match. now that it's summer and i'm considerably darker, i don't know what to do?? i'd like to exchange it for a more suitable color, and granted it doesn't even have a dip in it, it's still been lightly used and it was a while ago that i did originally purchase it. what to do, ladies??

edit: i do have the receipt, if that matters...

 

[Simply Elegant]

Quote:

Originally Posted by mena22787 ok, what would ma's say about my situation: i went to the mac counter maybe about in april/may? and i asked an ma for a powder, so he tried studiofix nc35 on me, and i trust him since he's the expert. after i made my purchases and left nordies i opened my bag to relish at my goodies and noticed he gave me nc30 instead. i thought about going right back but i don't know why i didn't, i guess i thought maybe he changed his mind on my color. i've been using it really lightly since then w/ my 187, but i've had to use bronzer all over to darken my skin to make it match. now that it's summer and i'm considerably darker, i don't know what to do?? i'd like to exchange it for a more suitable color, and granted it doesn't even have a dip in it, it's still been lightly used and it was a while ago that i did originally purchase it. what to do, ladies?? edit: i do have the receipt, if that matters...

Buy the darker one and use the lighter one in the winter. It makes the most sense to me that way since you'll be needing it anyway.

 

[erine1881]

Quote:

Originally Posted by Sass E My comments regarding my husbands earnings are to explain that I don't spend frivolously. When I hit the counter I have what I want in mind and the amount I want to spend. I have gone in and spent a lot and I've gone in and spent nothing for various reasons. I'd rather walk out empty handed than buy something I just kinda liked. On the flip side, I've personally been encouraged by MUA's to take it home, try it and if I didn't like it to bring it back. My personal view on that is if I'm "iffy" about a product I just won't buy it at all. I'm scared to ask this question but I am really curious to know. If returns are looked down upon, why does MAC offer a return policy at all?

my comments about people returning stuff cause their husband said something wasn't directed at you at all. i completely understand wanting to spend wisely with hard earned money, yours or his. that's just one of those retarded, frivolous type of returns we get all the time.

Quote:

Originally Posted by mena22787 ok, what would ma's say about my situation: i went to the mac counter maybe about in april/may? and i asked an ma for a powder, so he tried studiofix nc35 on me, and i trust him since he's the expert. after i made my purchases and left nordies i opened my bag to relish at my goodies and noticed he gave me nc30 instead. i thought about going right back but i don't know why i didn't, i guess i thought maybe he changed his mind on my color. i've been using it really lightly since then w/ my 187, but i've had to use bronzer all over to darken my skin to make it match. now that it's summer and i'm considerably darker, i don't know what to do?? i'd like to exchange it for a more suitable color, and granted it doesn't even have a dip in it, it's still been lightly used and it was a while ago that i did originally purchase it. what to do, ladies?? edit: i do have the receipt, if that matters...

Quote:

Originally Posted by Simply Elegant Buy the darker one and use the lighter one in the winter. It makes the most sense to me that way since you'll be needing it anyway.

i agree with simply elegant. everyone that uses foundation all year round needs two different colors, one for summer/fall, one for winter/spring.

besides, even tho you still have the reciept, you should've exchanged it once you noticed the error on his part. and depending on what counter you bought it at, there's time limits on returns/exhanges, with or without a receipt. just keep it for winter, and get a new shade for now. if you were to return it, you'd probably end up buying it back come winter anyways, so why just save yourself the trouble.

 

[fillintheblank]

Quote:

Originally Posted by Sass E I've read a lot of these responses and I must say that I am surprised that the general tone is to make those of us who do legitimate returns feel bad about it or talk us into keeping an item because returns get trashed and sales numbers are reduced. I'm not trying to be harsh but that's standard for MUC's and retail sales overall. My husband is in sales and when items are returned they are destroyed or used as samples (like brushes) and his commission earned for that sale is deducted from his paycheck. Unlike you ladies/gents he doesn't get a chance to make up that number if a return is made. My husband leaves our home 6 days a week and works hard for the pay check he earns every month and if I'm spending that hard earned money I want to get the best value/product for the amount I'm spending. More importantly the product I am seeking not what someone is trying to force on me. I know this is an audacious post for a newbie but it's very disheartening to see such banter.

I totally agree, if at the end of the day I'm not satisfied I should be able to return a product without someone trying to make me feel guilty.

 

[sneaky9]

A couple of weeks ago i had bought make-up for about $200. Im still experimenting with foundations since i havent found a perfect match yet I have 2 foundations to return, well im actually going to exchange , but im so scared to go because i used to work at macys at an other makeup counter which is right across from MAC, so i dont want to go to mac and feel like a complete loser in front of the people i used to work with. Oh and what makes it worse is i dont have my reciept, but its on my macys card.
How do you think they are going to react to this???? I will be going tomorrow