Do MAC MA's REALLY hate it when we return things?

[lainz]

i love it when ladies clean out their drawers and find a half used pencil and want to return it cuz its dried out...3 years after they bought it....and give me a hard time when i can't find them in our system with the 5 credit cards and 2 zip codes that purchase could possibly be under. oh and please don't threaten to never shop at mac again, cuz i actually think that would be a great idea.

 

[Almost black.]

Quote:

Originally Posted by lainz i love it when ladies clean out their drawers and find a half used pencil and want to return it cuz its dried out...3 years after they bought it....and give me a hard time when i can't find them in our system with the 5 credit cards and 2 zip codes that purchase could possibly be under. oh and please don't threaten to never shop at mac again, cuz i actually think that would be a great idea.

Women actually do that?!

That's totally abuse of return policy. I supose you don't take the products back and return them their money? Or, I'm wrong about it?

 

[ms.marymac]

Quote:

Originally Posted by Almost black. Women actually do that?! That's totally abuse of return policy. I supose you don't take the products back and return them their money? Or, I'm wrong about it?

I actually had someone do it today, it looked like it had been rolling around in a dirty drawer for a year.

 

[erine1881]

Quote:

Originally Posted by ms.marymac I actually had someone do it today, it looked like it had been rolling around in a dirty drawer for a year.

same here. they returned parrot and star violet. the boxes were so beat up that the edges were all white and torn up.

i swear this person just "rents" our makeup!

 

[neonbright]

I probably return more than most, not alot of returns. But 99.9% of my purchases are online, if it is a new product I can't tell the color until I get it. Being a WOC, I need to make sure the product matches and works for me. The one time I got a chance to purchase from the store I was 100% satisfied.

I don't like to return makeup I purchase online but this is the only way for me to purchase Mac, the nearest Mac store, not free standing is over 2 1/2 hours away, free standing is 4 hours away.

 

[lainz]

Quote:

Originally Posted by Almost black. Women actually do that?! That's totally abuse of return policy. I supose you don't take the products back and return them their money? Or, I'm wrong about it?

the department store where i work takes anything and everything back...especially if the customer makes a scene.

 

[calbear]

Quote:

Originally Posted by erine1881 same here. they returned parrot and star violet. the boxes were so beat up that the edges were all white and torn up.

Last year, I actually had a woman return a #35 brush that she swears she bought only two weeks prior. Had to call a Macy's manager, to which i explained that the numbering system on the brush indicated that the brush had to be YEARS old. They still returned it cause she threatened to make a scene. It was all chewed up and looked like it hadn't been washed in years. I guess she just wanted a new brush and this was a free way to do it. We see it all the time.

 

[Socialite]

i never ever return anything. especially make up, it just breaks my heart that is gets thrown away if i do return it. fortunately if i buy something that isnt just what i wanted or good for my skin tone, i have my mom and my sister who are fair complected(im mw30 they are nc20 and nw25) they luck out and get it

 

[Almost black.]

Quote:

Originally Posted by ms.marymac I actually had someone do it today, it looked like it had been rolling around in a dirty drawer for a year.

Quote:

Originally Posted by erine1881 same here. they returned parrot and star violet. the boxes were so beat up that the edges were all white and torn up. i swear this person just "rents" our makeup!

Quote:

Originally Posted by lainz the department store where i work takes anything and everything back...especially if the customer makes a scene.

(not to you, your customers ofcoruse).

That's so lame. I supose these same persones would be stunned if they were sellers and you buyers and you did the same thing to them.

And what about that money that you return? How has that been filed since that is money that you return, or? How's that affecting
the store's accounting?

(Hope you understand me, I don't use english too often

)

 

[lainz]

Quote:

Originally Posted by Almost black. (not to you, your customers ofcoruse). That's so lame. I supose these same persones would be stunned if they were sellers and you buyers and you did the same thing to them. And what about that money that you return? How has that been filed since that is money that you return, or? How's that affecting the store's accounting? (Hope you understand me, I don't use english too often )

if we can't find their transaction on the system, we either exchange it for a different product or put the money back on a gift card, but we never give them cash.

 

[Almost black.]

But, the monew on the gift card is almost as you gave them cash, right?
I mean, they will spend it eventually, but you are in minus with a/few product/s?

 

[sweetbabyblue]

Where I live I don't think they allow change of mind purchases for make up and skincare if it's been used. Only if the item is faulty do they allow us to return or exchange.
I've never returned make up. The first time I went to MAC I brought a studiofix powder that looked great under the lights there, but when I got home I realised it didn't quite suit my skintone. I went back to ask the MA there and he gave me so much attitude (rolled his eyes like I was stupid, was very short with me and hostile) and didn't offer to help me with the right colour at all (It was unused and I dont know whether the stores here actually throw them away). In the end I just felt helpless and took it back home. If I only put a little on it's not too noticable...
It was my first time buying make up, so now I know not to buy things without checking it in a different lighting!
And that MA is now gone and the last MA I had was wonderful when I took back my Dainty blush for help, I loved the blush but the texture on the one I had was harder than the display one and she checked it out for me.

 

[cetati]

MAC is seriously one of the best places to buy make up because of their hygienic practices and return policy.. at Sephora I often go for the brands I love but it's disgusting and I never want to try the testers on my face or lips so I end up just swatching them on my arm then buying them, and I regret it often.

 

[Cirielle]

I've only returned one thing and that was the strobe light and that was because my skin broke out from it. I am not sure if it was that or my skin at the time.....but I was sure it was that.....it has been years ago though so my skin could be different now...

I was upset it broke my skin out.....because everything else works great....

But they were completely understanding and heck I did an exchange for other items and spent more as it were....

 

[HeatherAnn]

I never return make up- if it's something that just doesn't work for me I give it to either one of my sisters or my mom- sure enough, one of us usually likes it. (I've scored some free stuff myself that way!)

 

[MacAddict_Sami]

I bought "Trax" eyeshadow on sunday without realizing that I already own it. So I returned today and they MA was really good about it. Then again, everyone at this MAC store knows me by first name...

LOL...I ended up buying smoke and diamonds and pleasantry blush. This was the only thing I've ever returning to MAC. I think it all depends; when you abuse the return policy (and it's always evident, believe me) of course they will be mad.

 

[effboysinthebut]

The only time I care if someone returns something is if that customer was difficult to deal with.

I mean it sucks period for our goals, but I also get the concept that the lighting is completely different than outside.

But if it's someone who say is going to fight with me that the foundation I matched is too light/dark when it's not. Then is somewhat rude and tries to do it themselves. And then they return it. It's kind of annoying.

But like I said, most times the only thing that sucks is the effect on goals.

 

[FemmeFroufrou]

I'm very careful with my purchases, I even go to the extend of maintaining and keeping a makeup journal in my bag so I can prioritise makeup purchases; so I can test and retest internet and mag recs for *myself*; and so to give me the freedom of purchasing without the fear of doubling up. I am a thoughful consumer whenever possible.

However, there is also a lot of makeup where testers do not exist such as drugstore brands (maybelline is becoming really annoying lately with no testers for the majority of their products). Yet another possibility is when you have another person apply it for you which can completely change the outcome, specifically masaras. I always tripple layer my mascara, to test one out properly means 6 disposable spoolies and fighting off an MA - not worth it and often not possible and I really doubt that ALL testers don't ever double dip.

That stated, If I return something either because it's my error, or the error of the MA, I do it guilt free because I know that each of these products costs the cosmetic companies no more than a few cents. Just because I'm prepared to pay $20 on an eyeshadow, it doesn't mean that the real worth of the shadow is $20. I'm not going to pull myself down over a few cents, life already serves me with so many issues and emotions to deal with, makeup is not going to be added to this long list.

 

[Almost black.]

And at MAC's you try testers on your face or lips?!

Quote:

Originally Posted by cetati MAC is seriously one of the best places to buy make up because of their hygienic practices and return policy.. at Sephora I often go for the brands I love but it's disgusting and I never want to try the testers on my face or lips so I end up just swatching them on my arm then buying them, and I regret it often.

 

[lainz]

Quote:

Originally Posted by Almost black. And at MAC's you try testers on your face or lips?!

you know, some people are afraid of using testers on their face, but we are completely hygienic about everything we do. MAC is very user friendly, so we provide a clean environment for customers to test everything to make sure they are happy with their purchases.