Do MAC MA's REALLY hate it when we return things?

[jaclynashley]

I have only returned two things and it was foundation.
The woman in Puerto Rico (she was really nice) gave me a NC40!
Now I looked like my face was dumped into a puddle of mud on the first day of school!
So I returned it back here in Las Vegas and got a NC30 in Select SPF 15 and Select Sheer Pressed.
The MA was really nice about it and complimented me on my color choices for the perfect red lips for my mom.

But it really wasn't my fault that I had the wrong foundation it was the MA's but I mostly blame it on the bad lighting at MAC counters and stores.

 

[erine1881]

Quote:

Originally Posted by xaznprinzezzx Hi does anyone know if mac employees get commission selling to pro members?

like lara said, no we don't. we don't make commission, with the exception of those working at nordies, and pro members don't get a discount there anyway.

 

[chey]

I've been buying MAC for 8 years now and have returned two to three items without any problems. I make sure I keep my receipt, box and if I don't like a product I return it within a few days.

I recently bought a Viva Glam Lipgloss. The color is pretty but I find the glosses too sticky (my first MAC lipgloss). I should have tried the tester lipgloss at the counter but I didn't this time. I want to return it but admit I feel guilty because I know the money from Viva Glam helps charities. I actually want to exchange the lipgloss for another product or a Viva Glam lipstick.

 

[JupiterRising]

I rarely return. I make sure I want what I buy the first time around and I don't let MA's talk me into buying a product. I even feel guilty for only buying one product, so I never do. I ALWAYS buy at least three things. I'd rather sell something here or swap it on MUA than go make a return. That being said, I usually don't get tude, but at Sephora, I ALWAYS get 'tude returning stuff and that get's really old. You can't expect me to use those nasty testers on my face or lips. If you want to have dirty, germy testers, then you have to expect returns.

 

[sheisfree]

I can't believe they throw stuff away like that.


... I wouldn't mind finding out where their trash goes. :x

 

[lainz]

Quote:

Originally Posted by sheisfree I can't believe they throw stuff away like that. ... I wouldn't mind finding out where their trash goes. :x

product doesnt go to a dumpster. it is sent back to the company where they recycle it.

 

[MsCocoa]

I've only returned one item which was a concealer because it just did not work for, I tried a sample of a different shade and still no joy. It's funny because the SA was reluctant to give me a refund even though the sign says 'we are HAPPY to exhange or refuned within 28 days', I don't mind doing an exchange but don't try and talk me into one when I'd rather just return it.

 

[just0lovely]

I hope someone can help me! I went to a MAC store today and purchased some eyeshadow pan refills. The SA rang me up and put Jest in the bag instead of Juxt!! I live an hour away from this MAC store...but there is a mall that is alot closer to me with department stores that have a MAC counter. Would I be able to exchange it there? I have the receipt and everything but the only problem is the fact that it is a refill pan. The MAC counters there don't sell the pans.

 

[erine1881]

Quote:

Originally Posted by just0lovely I hope someone can help me! I went to a MAC store today and purchased some eyeshadow pan refills. The SA rang me up and put Jest in the bag instead of Juxt!! I live an hour away from this MAC store...but there is a mall that is alot closer to me with department stores that have a MAC counter. Would I be able to exchange it there? I have the receipt and everything but the only problem is the fact that it is a refill pan. The MAC counters there don't sell the pans.

nope. you can't return/exchange items from a mac store at a department store, especially products that they don't sell, such as pans, palettes, store only colors, pigments, etc.

if you buy from macy's, you can only return/exchange at a macy's that has a mac counter (not all do), nordies at nordies, saks at saks, etc.

your best option is to go to the counter and purchase juxt in the pot and depot it for your palette, and return jest the next time you're at the store (as long as its within the 30-day return policy).

 

[ashleyisawesome]

So I bought a blush the other day, and when I got it home I looked at the box and realized that it was the wrong blush. I didn't use it, open it, or anything. I exchanged it for the right blush and explained what happened. So do they throw it away in cases such as that? That seems ridiculous. If it has obviously not been used...

 

[erine1881]

Quote:

Originally Posted by ashleyisawesome So I bought a blush the other day, and when I got it home I looked at the box and realized that it was the wrong blush. I didn't use it, open it, or anything. I exchanged it for the right blush and explained what happened. So do they throw it away in cases such as that? That seems ridiculous. If it has obviously not been used...

yep. well, we don't throw it away, but it gets damaged out. once it leaves our sight at the counter, there's no way to guarantee that it hasn't been messed with, so it gets damaged. it may have look unused, but we don't know if someone sneezed on it or whatever. now, had you realized it was the wrong blush before you left the counter, then it would have most likely been put back on the shelf.

 

[mmitsjojo]

Quote:

Originally Posted by erine1881 yep. well, we don't throw it away, but it gets damaged out. once it leaves our sight at the counter, there's no way to guarantee that it hasn't been messed with, so it gets damaged. it may have look unused, but we don't know if someone sneezed on it or whatever. now, had you realized it was the wrong blush before you left the counter, then it would have most likely been put back on the shelf.

Is it allowed to put it back into the drawer if it just purchased a few minutes before but the wrong one was bought? Cause my bf bought me one of the holiday palettes but I already had it, so I exchanged it for another palette and the MUA said you just got it and didn't open it right and afterwards she was walking back there and putting it back into the drawers.

 

[MsCocoa]

^^^Wow that's bad, I don't work for MAC but if someone leaves the shop I label it as a return even if they say it hasn't been used because you're then liable (sp?) if you re-sell it, and ANYTHING could have happened; it sounds petty but you'd be suprised how much goes to waste when it comes to returns 'unused' or not.

 

[mmitsjojo]

Quote:

Originally Posted by MsCocoa ^^^Wow that's bad, I don't work for MAC but if someone leaves the shop I label it as a return even if they say it hasn't been used because you're then liable (sp?) if you re-sell it, and ANYTHING could have happened; it sounds petty but you'd be suprised how much goes to waste when it comes to returns 'unused' or not.

I didn't leave the counter yet, so maybe that could be a different story? I don't know =/ I was actually getting a makeover while my bf went to purchase it for me, but after I was done, I purchased some other things myself. I exchanged it for a cool eyes palette and when I got home and opened that one, it looked used in a way, one of the shadows was smudged and 2 others had like these knicks(sp?) in it, and I went back to exchange it for a replacement and the MUA opened the new one showed it to me, rang up the exchange and everything and was really nice about everything and when I left the counter halfway home, opened the palette to look at it, I got back the same palette as the one I orginally brang back for a replacement ;[

 

[i_love_mac]

I don't really care what the associates say or feel because as a customer I have 30 days to return with receipt. I don't like trying stuff at the counters because I think its dirty! So I buy it , try it on at home and test it out. If I dont like it I return it ASAP when I have the chance.

 

[ohnna-lee]

Quote:

Originally Posted by i_love_mac I don't really care what the associates say or feel because as a customer I have 30 days to return with receipt. I don't like trying stuff at the counters because I think its dirty! So I buy it , try it on at home and test it out. If I dont like it I return it ASAP when I have the chance.

This is why MAC needs to change it's policy, I'm sure many think this is cool to do, but it is a total waste of product especially if you are chosing to pick up LE items.

 

[MsCocoa]

I wouldn't go as far as to change the policy because there are people with genuine reasons but maybe add a 'right to refuse a refund' clause for repeat offenders or something.

 

[ohnna-lee]

Quote:

Originally Posted by MsCocoa I wouldn't go as far as to change the policy because there are people with genuine reasons but maybe add a 'right to refuse a refund' clause for repeat offenders or something.

I'm annoyed, and I apologize. But yeah something along those lines because I do know mistakes are made and such.

 

[AdlersMommy22]

Quote:

Originally Posted by i_love_mac I don't really care what the associates say or feel because as a customer I have 30 days to return with receipt. I don't like trying stuff at the counters because I think its dirty! So I buy it , try it on at home and test it out. If I dont like it I return it ASAP when I have the chance.

Wow thats not a a COMPLETE waste of product or anything.

You're telling me you can't swatch it on your hand or something? Esp if it's an eyeshadow or something...

And as far as I know- the MA's keep the testers and everything really clean.. whenever they put foundation on me I always always see them either getting a new brush or washing the one they have in their brush roll.

Im sorry but that is just really "my way or the high way"....

 

[Lapis]

Quote:

Originally Posted by i_love_mac I don't really care what the associates say or feel because as a customer I have 30 days to return with receipt. I don't like trying stuff at the counters because I think its dirty! So I buy it , try it on at home and test it out. If I dont like it I return it ASAP when I have the chance.

This attitude isn't nice, come on so you think if you do that once a month and 10-12 other people at your counter do the same that MAC won't decide not to take returns AT ALL!
Eyeshadow for example with 13 people doing it once a month for 12 months is a lost of over $2200 a year one e/s 14.5 x 13 x 12, think nothing of the idiots who argue that they are 1 shade of foundation then return and blame the MA's and those with genuine return issues.

I'd advise you to
1) Learn the standards that MAC counters have
2) Be nice to your MA's at your counter, they can save you time and gas, mine will get me a brush and product freshly sanitized and let me try it on my own since I'm such a joy