Do MAC MA's REALLY hate it when we return things?

[Almost black.]

Quote:

Originally Posted by lainz you know, some people are afraid of using testers on their face, but we are completely hygienic about everything we do. MAC is very user friendly, so we provide a clean environment for customers to test everything to make sure they are happy with their purchases.

And you, what, after someone uses tester you clean them up or?

 

[erine1881]

Quote:

Originally Posted by Almost black. And you, what, after someone uses tester you clean them up or?

uh...yeah.

well, not after they use it. we sanitize it before they use it.

 

[lainz]

Quote:

Originally Posted by Almost black. And you, what, after someone uses tester you clean them up or?

yep. and we absolutely never force someone to put anything on their face if they have the heebie-jeebies about it. so don't worry. im sure you will never have to put any gross testers on if you dont want to

 

[serenabena]

I LOVE MAC's return policy. They are great about it.

 

[Almost black.]

Quote:

Originally Posted by lainz yep. and we absolutely never force someone to put anything on their face if they have the heebie-jeebies about it. so don't worry. im sure you will never have to put any gross testers on if you dont want to

This sounds great

too bad I don't have MAC anywhere near me.

 

[selfish22007]

Question?? I purchased a paint pot for a friend at a freestanding mac in a mall the other day. Walking through Macys on my way out the mall my friend calls me and tells me that she already had the pot i already purchased. Instead of going back through the mall back to the freestanding mac I went right up to the mac counter in the Macys and asked if I could exchange it for the correct color. Now mind you Im gonna be honest and say I hate the counter in this particular Macys, all the girls and even the one dude are soooo shady. Something told me to just go back for the exchange but noooooo, I didnt feeellll like it. Ater letting me stand there ofcourse for 10 min, the MUA stutters out " No we cant do that here...the stores.... are 2 different things", just like that. ??? She wouldnt let me exchange it. Is this the norm? I thought Mac was just ....Mac??

 

[glamdoll]

It is, but it isn't. Its a bit confusing. But if you buy something at the counter you cannot return it at the store, same deal if you buy it at a store you cannot return it at the counter. So it is totally normal for them to not do the exchange. It has to do w/ inventory and money. I would just go back to the original purchase place HTH

Quote:

Originally Posted by selfish22007 Question?? I purchased a paint pot for a friend at a freestanding mac in a mall the other day. Walking through Macys on my way out the mall my friend calls me and tells me that she already had the pot i already purchased. Instead of going back through the mall back to the freestanding mac I went right up to the mac counter in the Macys and asked if I could exchange it for the correct color. Now mind you Im gonna be honest and say I hate the counter in this particular Macys, all the girls and even the one dude are soooo shady. Something told me to just go back for the exchange but noooooo, I didnt feeellll like it. Ater letting me stand there ofcourse for 10 min, the MUA stutters out " No we cant do that here...the stores.... are 2 different things", just like that. ??? She wouldnt let me exchange it. Is this the norm? I thought Mac was just ....Mac??

 

[Pushpa]

i don't really care if you want to return something do it but be honest about it don't return your almost used lipstick etc...even worse don't return a viva glam all that money goes to charity seriously *sigh*

my biggest annoyance is when ppl try and exchange b2m's...for gos sakes they are free...mac doesn't have to give you a free product...

oh well soem ppl are just annoying in general

but minus the idiots if you don't like something and don't feel right about it return it or exchange it....honestly sometimes ppl come in and don't like lets say a blush and i just try it on the a couple different ways mix it with bronzer just show the multiple uses and ppl generally want to keep the product...

 

[jasminediore]

Quote:

Originally Posted by MAC_Pixie04 I don't work for MAC, but we have a liberal return policy at Sephora, and the only things about it that bother me are when people bring in $300 and $400 worth of unused items that are most likely stolen or purchased in the cheap at other retailers and get gift cards up the ying yang. I also hate when people return shit that's easily tried on in the store, like lipstick and lipgloss and things like that. If you didn't like the lipstick when you wore it the day you tried it on, then you probably aren't gonna like it at home if you buy it. And "regulars;" people who return and exchange the same things over and over so that they essentially aren't really paying for it; kind of renting it in essence. I also hate when people bring back products that are like totally used and go "It said I would see in results in blahblahblah days/weeks/whatever and I didn't see anything." That means don't REpurchase it. It doesn't mean return the whole thing empty. That's like eating a whole 3 course meal at a restaurant and then not wanting to pay because it "wasn't good." Lame as hell.

amen sister! i was at ulta today and saw some broad trying to return a two faced eye insurance base she used half the tube and was making a huge scene when the clerk ask her why it was half full LOL!

i mean if you dont like it fine! but dont use it till you can find the time to take it back she made herself look like a complete belligerant moron in front of everyone!

 

[erine1881]

Quote:

Originally Posted by Pushpa ...even worse don't return a viva glam all that money goes to charity seriously *sigh* my biggest annoyance is when ppl try and exchange b2m's...for gos sakes they are free...mac doesn't have to give you a free product...

we've had people return VGs and it just makes me cringe.

we now mark all of our b2ms. we had a local news lady come in one time wanting a gloss for b2m. i told her we couldn't do that, so she wanted a lipstick that was similar. she told me she would try it, and if she didn't like it, she'd exchange if for the gloss she wanted in the first place. ever since then, we mark em now. i get a kick outta people asking why we mark em. when you tell em its cuz there are "those people" who come back later and exchange em for a different product, you can totally tell by their expression that they are one of "those people".

 

[FiestyFemme]

Quote:

Originally Posted by erine1881 we now mark all of our b2ms. we had a local news lady come in one time wanting a gloss for b2m. i told her we couldn't do that, so she wanted a lipstick that was similar. she told me she would try it, and if she didn't like it, she'd exchange if for the gloss she wanted in the first place. ever since then, we mark em now. i get a kick outta people asking why we mark em. when you tell em its cuz there are "those people" who come back later and exchange em for a different product, you can totally tell by their expression that they are one of "those people".

I'm feeling a little dense, but how do people exchange something that they got through B2M? In my experience, the SA has always removed the lipstick from the box and just given me the lipstick. Is that standard practice? If so, I'm trying to understand how people exchange a B2M item with no box. Even if they stuck it in a different box, the SAs at my counter usually check the box when doing a return or exchange. I'm confused.

 

[BunnyBunnyBunny]

Quote:

Originally Posted by FiestyFemme I'm feeling a little dense, but how do people exchange something that they got through B2M? In my experience, the SA has always removed the lipstick from the box and just given me the lipstick. Is that standard practice? If so, I'm trying to understand how people exchange a B2M item with no box. Even if they stuck it in a different box, the SAs at my counter usually check the box when doing a return or exchange. I'm confused.

Because in Macy's you don't need the box to make a return or exchange, you just need the product itself. As long as the product still exists at the counter (we need to barcode for the computer) a customer can return it. We have always marked B2M'd items, so when someone returns without the box we check for a mark.

I hate when someone comes in to return and they've returned like 6 times recently already, like with receipts stapled all together. We tell them to try a different brand.

And someone said that they don't feel bad about returns because it costs the company cents. Maybe, but as retail makeup artists that return is dollars off our numbers, and it is money we could have made by selling it to a person that may have kept it. Especially with in-demand LE items. Am I explaining that well? It is just annoying when someone doesn't want to try the tester and then returns it with their fingers dunked all up in it. I wish if it was used we couldn't take it back!

I really hate when people return Kids Helping Kids, Viva Glam, etc. It goes to charity, so if you don't like the color, give it to your sister or something! IT'S CHARITY. I wish they were not returnable!!

 

[FiestyFemme]

Quote:

Originally Posted by BunnyBunnyBunny Because in Macy's you don't need the box to make a return or exchange, you just need the product itself. As long as the product still exists at the counter (we need to barcode for the computer) a customer can return it. We have always marked B2M'd items, so when someone returns without the box we check for a mark.

Oh, I see. The two counters here are not in a Macy's, so I had no idea. Thanks for explaining, Bunny!

 

[erine1881]

Quote:

Originally Posted by FiestyFemme I'm feeling a little dense, but how do people exchange something that they got through B2M? In my experience, the SA has always removed the lipstick from the box and just given me the lipstick. Is that standard practice? If so, I'm trying to understand how people exchange a B2M item with no box. Even if they stuck it in a different box, the SAs at my counter usually check the box when doing a return or exchange. I'm confused.

exactly what bunny said.

at macy's we have those stupid little stickers like they do at nordies. before we had those, we would keep the box and give them the lipstick. but then macy's changed the policy and we had to ring it thru the register. so now we ring it and change the price to zero and mark the bottom. that way if they try to return it without the receipt, the sticker shows that they got it for b2m at $0. if they try to return it without the box, then we look at the bottom and see that its marked.

 

[FiestyFemme]

Quote:

Originally Posted by erine1881 so now we ring it and change the price to zero and mark the bottom. that way if they try to return it without the receipt, the sticker shows that they got it for b2m at $0. if they try to return it without the box, then we look at the bottom and see that its marked.

It's just really sad that people try to return a free lipstick. MAC doesn't have to do B2M at all, and I'd hate for a few people to ruin it for everyone else. It's sad all the hoops you have to jump through because of dishonest people.

 

[sharkbytes]

I recently returned a studio fix compact, because I'd been color matched by two different MAs, one said I was an NW20, the other NC20. I went with the NW, since it didn't look bad in the store. But at home, it was wayyyy too pinkish for me. I had only used it the one time. The MA was perfectly nice about it, gave me a fresh NC20 and I haven't had a problem.

I know people do abuse the return policy, but in this case I was really, really grateful not to have to keep the wrong shade because of an error like that. I wouldn't have been able to afford paying for the correct color, and it's nice knowing that MAC really does want you to look your best and be happy with your purchase. I'd be sad if MAC changed it's policy just because a few jerks try to get something for nothing and ruin it for everyone.

 

[erine1881]

Quote:

Originally Posted by FiestyFemme It's just really sad that people try to return a free lipstick. MAC doesn't have to do B2M at all, and I'd hate for a few people to ruin it for everyone else. It's sad all the hoops you have to jump through because of dishonest people.

sing it sister!

 

[ms.marymac]

Quote:

Originally Posted by erine1881 exactly what bunny said. at macy's we have those stupid little stickers like they do at nordies. before we had those, we would keep the box and give them the lipstick. but then macy's changed the policy and we had to ring it thru the register. so now we ring it and change the price to zero and mark the bottom. that way if they try to return it without the receipt, the sticker shows that they got it for b2m at $0. if they try to return it without the box, then we look at the bottom and see that its marked.

We mark the tube and people still try to exchange it.

As far as the VGs go, I think someone told me that the dept store has already paid for the products, meaning the funds have already been given to charity. If someone returns a VG product, the dept store eats the return rather than the charity. I could be wrong. I would love to know the details on that.

 

[FantaZ]

I'm not too sure if this is the right place to ask this question...I don't have a MAC Pro store in Hawaii- only free standing or counter but my bf is going to buy Pro items for me in Texas. If I don't like what he buys for me, can I return it at the free standing store?

I've been hunting down the swatches on this forum but I can't find some Pro colors and sometimes swatches are totally different color from real life. TIA!

 

[BunnyBunnyBunny]

Quote:

Originally Posted by FantaZ I'm not too sure if this is the right place to ask this question...I don't have a MAC Pro store in Hawaii- only free standing or counter but my bf is going to buy Pro items for me in Texas. If I don't like what he buys for me, can I return it at the free standing store? I've been hunting down the swatches on this forum but I can't find some Pro colors and sometimes swatches are totally different color from real life. TIA!

No, consider your choices carefully. You will only be able to return the Pro items to a MAC PRO Store, you may be able to return/exchange the items available at Stores to a normal store though.