Do MAC MA's REALLY hate it when we return things?
- Thread starter Kalico
- Start date
fashionate
Active member
i havent read ALL the posts about this thread but about the throwing returned items out, the MAs at my counter told me that they did scan the boxes of the returns when they ship back the returns/b2m boxes and testers boxes but instead of throwing away the product itself they put the items in the recycling bin, and just send out the empty boxes back to the company
erine1881
Well-known member
Quote:
we don't throw them away. macy's scans them thru the system when they send them back to corporate. what they do with them from there i'm not sure, but i think they recycle them.
its like if stores have damaged clothing. they don't throw them away. the scan then thru the computers and send them to some division of the company.
Originally Posted by jillo
Wait, If I return something they toss it...in the garbage. They don't recycle the containers? I thought Mac wanted us to b2m for environmental reasons. Why would they just toss things when they could recycle the containers? |
we don't throw them away. macy's scans them thru the system when they send them back to corporate. what they do with them from there i'm not sure, but i think they recycle them.
its like if stores have damaged clothing. they don't throw them away. the scan then thru the computers and send them to some division of the company.
II3rinII
Well-known member
we toss them in a "trash can" marked "returns", then about twice a month we scan the items into the system and box them up and send them to corp. i think there they recycle them, like they do with the b2m products. so no things are not just thrown out, because of inventory purposes everything has to be accounted for.
April47
Well-known member
Okay, so I understand that returns are a pain in the ass and all for the SA but I really don't think this should be a really big deal unless you are constantly returning things. I've returned probably 6 items to MAC in my life. Which I guess may seem like a lot I really don't think it's THAT much.
When I return something it's not like they are losing on their quota because I don't take the money and put it back on my credit card. I just get something else. And not only that but I always end up spending more then I return anyways. So really they are making more money than before because if I were to keep the original product I wouldn't be going to MAC again to purchase more stuff. Well, I would eventually, but not a soon as I would otherwise
I also feel good about the fact that they do recycle the returns so it's not such a waste.
Again, I do feel a little guilty about returning stuff but in the end I'm a good customer and if I'm not going to use something I don't want to waste my money. You know?
When I return something it's not like they are losing on their quota because I don't take the money and put it back on my credit card. I just get something else. And not only that but I always end up spending more then I return anyways. So really they are making more money than before because if I were to keep the original product I wouldn't be going to MAC again to purchase more stuff. Well, I would eventually, but not a soon as I would otherwise
I also feel good about the fact that they do recycle the returns so it's not such a waste.
Again, I do feel a little guilty about returning stuff but in the end I'm a good customer and if I'm not going to use something I don't want to waste my money. You know?
glamdoll
Well-known member
Quote:
If ONLY we had that policy in the U.S!! It would save sooo much waste and such, and for the poster who said that MAC makes more money out of return, it doesnt. Any company will still lose money.
Yes, you didnt take the money back which means they didnt completely lose it, but in a return which is unsellable money is still lost.
Not looking down on anyone or anything cus I too would return something if I had a reaction or something, but I thought I would throw it out there that money is still lost.
| Originally Posted by Rennah
Return makeup? Here? Ha! MAC Bermuda's policy (quoted from a receipt): "For reasons of hygiene MAC does not accept returns on cosmetics. We will exchange products not tampered with." |
If ONLY we had that policy in the U.S!! It would save sooo much waste and such, and for the poster who said that MAC makes more money out of return, it doesnt. Any company will still lose money.
Yes, you didnt take the money back which means they didnt completely lose it, but in a return which is unsellable money is still lost.
Not looking down on anyone or anything cus I too would return something if I had a reaction or something, but I thought I would throw it out there that money is still lost.
Marjolaine
Well-known member
I have never returned an item so far because I'm very careful about what I buy and I seldom regret buying something.. But this time I have to return my foundation and I'm kinda shy, what if they don't want to accept it.. I tried the foundation in the store and I loved it, the color matched, the look was perfect, so I bought and the next morning when I wanted to wear it, I noticed the terrible chemical smell that made me sick. I could never use it, the foundation is definitely bad (or rotten or which word I should use here?), I use other types of MAC foundations for ages, none of them has this smell.. I hope they can change it when I return it, because it has been 5 days since I bought it and it is impossible if they claim it is a "customer fault".. :l
xStarryEyedX
Well-known member
I had a guy come in with a few random reciepts and a product. One of the things on a reciept was a kit that happened to contain this product (yes, we do sell it seperatly as well)... He tells me "oh my wife didn't like this color she asked me to exchange it".. Checked her purchase history- she never purchased it seperatly (durr) it was obviously from the kit.. Did she still get $18 towards what her husband was picking up for her? Of course. Bitch had her husband do the dirty work for her!!! We don't mind people who have legit exchanges but some people feel like they spend so much money on expensive makeup that they're entitled to something free or money off...And we have to do it otherwise we get bitched at.
Shaquille
Well-known member
Quote:
I think you can still return this.. They would of course throw it away, but they should provide you something hygiene.. Did it smell when you were at the store?
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oww.. this one's crazy..
| Originally Posted by Marjolaine
I tried the foundation in the store and I loved it, the color matched, the look was perfect, so I bought and the next morning when I wanted to wear it, I noticed the terrible chemical smell that made me sick. I could never use it, the foundation is definitely bad (or rotten or which word I should use here?), I use other types of MAC foundations for ages, none of them has this smell.. I hope they can change it when I return it, because it has been 5 days since I bought it and it is impossible if they claim it is a "customer fault".. :l |
I think you can still return this.. They would of course throw it away, but they should provide you something hygiene.. Did it smell when you were at the store?
Quote:
| Originally Posted by xStarryEyedX
I had a guy come in with a few random reciepts and a product. One of the things on a reciept was a kit that happened to contain this product (yes, we do sell it seperatly as well)... He tells me "oh my wife didn't like this color she asked me to exchange it".. Checked her purchase history- she never purchased it seperatly (durr) it was obviously from the kit.. Did she still get $18 towards what her husband was picking up for her? Of course. Bitch had her husband do the dirty work for her!!! We don't mind people who have legit exchanges but some people feel like they spend so much money on expensive makeup that they're entitled to something free or money off...And we have to do it otherwise we get bitched at. |
oww.. this one's crazy..
michmom2
Active member
I don't return makeup. Especially if I used it - that would be so wrong. Whatever I buy I mix with other things and I'll make it work. Now if I received the wrong item in the bag that's one thing, but they can't resale used makeup. I say don't buy it if you really don't like it. MA's do get some type of commission on their sales right? So, keep looking until you find what you want - don't feel pressured to buy something you really hate.
blindpassion
Well-known member
Quote:
Depends on the company.
MAC for instance does not give comission to their MA's, but their sales are recorded to encourage them to meet goals and improve.
The ma's themselves don't make any money off the sale (at mac atleast).
| Originally Posted by michmom2
I don't return makeup. Especially if I used it - that would be so wrong. Whatever I buy I mix with other things and I'll make it work. Now if I received the wrong item in the bag that's one thing, but they can't resale used makeup. I say don't buy it if you really don't like it. MA's do get some type of commission on their sales right? So, keep looking until you find what you want - don't feel pressured to buy something you really hate. |
Depends on the company.
MAC for instance does not give comission to their MA's, but their sales are recorded to encourage them to meet goals and improve.
The ma's themselves don't make any money off the sale (at mac atleast).
IbisCaraib
Member
Yesterday I returned a MAC concealor I bought back in February without the box at Bloomingdale's in Boston. It was the wrong color and the MA was very helpful in helping me find a new alternative. No smart comments, no attitude.
erine1881
Well-known member
Quote:
why'd you wait 7 months to return it? did she know you bought it that far back?
| Originally Posted by IbisCaraïb
Yesterday I returned a MAC concealor I bought back in February without the box at Bloomingdale's in Boston. It was the wrong color and the MA was very helpful in helping me find a new alternative. No smart comments, no attitude. |
why'd you wait 7 months to return it? did she know you bought it that far back?
anilegne
Member
I've returned only 2 items over a very long MAC history, LOL. The MA's know me and actually encourage me to return if something doesn't work for me... not attitude whatsoever about returns.
But I still rarely return because I would feel guilty as the MA's are generally very nice to me.
But I still rarely return because I would feel guilty as the MA's are generally very nice to me.
xaznprinzezzx
New member
Hi does anyone know if mac employees get commission selling to pro members?
Msallsmiles
New member
Quote:
I've lived in two different states and you don't have to buy anything to get a makeover.... Wow I feel special now. It use to be you had to buy one thing, anything... But now it's free where I live.
| Originally Posted by Simply Elegant
Minimum purchase is for people who get makeovers and then need to spend $50ish on products. Returning them lets you have a "free" makeover and that's how people will get around it. Anyway, I've had to return one thing and she didn't seem to mind but I still felt bad. |
I've lived in two different states and you don't have to buy anything to get a makeover.... Wow I feel special now. It use to be you had to buy one thing, anything... But now it's free where I live.
pinktraits
Well-known member
I've never returned anything and don't think I ever would (unless the wrong item is put in my bag or something) only because I've always thought of cosmetics as something unreturnable, nomatter if you decided against the color or what, like underwear, it should just not be returned.
This is just me of course and if a company has a policy about allowing returns I have no idea why some MAs would be so snipy when making an allowed return.
This is just me of course and if a company has a policy about allowing returns I have no idea why some MAs would be so snipy when making an allowed return.
