Hey Specktra folks- heads up on some mua-madness!
- Thread starter MissMarley
- Start date
lenjhn
Well-known member
I got the same person on Live Chat as Jude did. She did give a little more promising answer this time! I thought it was funny that I hadn't mentioned colors, yet she knew people were asking about Parrot and Black Gold.
We've received your message - a customer service representative will be with you shortly.
You have been connected to Lani N.
Lani N: Hello Lauryn, and welcome to Nordstrom Beauty!
Lauryn: Thank you
Lani N: We are currently checking with the vendor, as we have been informed that many colors such as Parrot and Black Gold, have recently been republished on our site.
Lani N: We have been informed that these colors were discontinued and longer available, however they are showing as available. We will have a more definitive answer by tomorrow, as today is an observed Holiday.
Lauryn: Oh ok, just wanted to check! Should I just keep looking to see if they're still on the site tomorrow?
Lauryn: Or if I order them today, and they are actually not available, will I just get an email?
Lani N: Yes, if you order it today, and they are not actually available, we will send you a cancellation e-mail.
Lauryn: OOk, I'll try that then. Thanks so much for your help!
Lani N: My pleasure, and thank you for chatting with us today, Lauryn!
We've received your message - a customer service representative will be with you shortly.
You have been connected to Lani N.
Lani N: Hello Lauryn, and welcome to Nordstrom Beauty!
Lauryn: Thank you
Lani N: We are currently checking with the vendor, as we have been informed that many colors such as Parrot and Black Gold, have recently been republished on our site.
Lani N: We have been informed that these colors were discontinued and longer available, however they are showing as available. We will have a more definitive answer by tomorrow, as today is an observed Holiday.
Lauryn: Oh ok, just wanted to check! Should I just keep looking to see if they're still on the site tomorrow?
Lauryn: Or if I order them today, and they are actually not available, will I just get an email?
Lani N: Yes, if you order it today, and they are not actually available, we will send you a cancellation e-mail.
Lauryn: OOk, I'll try that then. Thanks so much for your help!
Lani N: My pleasure, and thank you for chatting with us today, Lauryn!
Isis
Well-known member
Quote:
That's what I'm thinking is going on, b/c I was able to order the entire Madame B collection plus a few other LE/DC items off of Gloss.com the other month.
One of my local Nordies also discovered a couple of Beau quads in the back room, so I dont think this is entirelly improbable.
We shall see!
| Originally Posted by Jude She said that maybe Nordstroms found the old shadows in their warehouse because that is the only way they could have suddenly come across them. |
That's what I'm thinking is going on, b/c I was able to order the entire Madame B collection plus a few other LE/DC items off of Gloss.com the other month.
One of my local Nordies also discovered a couple of Beau quads in the back room, so I dont think this is entirelly improbable.
We shall see!
canadiangirl_1117
Well-known member
Quote:
Same here
They don't ship to Canada. All I want is a De Menthe!! Please let me know if anyone is willing to help me out
| Originally Posted by GLOSSER Could someone CP some e/s for me? I live in Australia and I don't think it will let me order anything.
|
Same here
Eye<3Colour
Well-known member
nevermind.... hmm i think i will jump on this bandwagon
Ada
Well-known member
Okay I just ordered some more. So now I've ordered 10 total, which would make this my biggest hail ever if it works out. I can't decide whether i want it to, now though-- did I really need to spend that much right after Christmas? *sigh* I think I'll be both relieved and disapointed, either way. Damn you Nordstoms.com!!
SalsaOnTheBeach
Well-known member
I just did a LiveChat with someone on Nordstroms... here's the convo:
Nelisha: There are some discontinued eyeshadows under your MAC section. Some of these have been discontinued for quite some time now. Is this an error?
Dawnelle D: Hello Nelisha, welcome to Nordstrom Beauty!
Dawnelle D: This is an error, due to the holiday we could not have it removed today.
Nelisha: so, if we ordered those things, what will happen?
Dawnelle D: The order will be cancelled as the items are not available.
Nelisha: will my credit card be charged?
Dawnelle D: No, the items are not available to order, the order would be cancelled.
Nelisha: ok
Nelisha: thank you
Dawnelle D: You're welcome.
DAMN!!! I was so excited...
Nelisha: There are some discontinued eyeshadows under your MAC section. Some of these have been discontinued for quite some time now. Is this an error?
Dawnelle D: Hello Nelisha, welcome to Nordstrom Beauty!
Dawnelle D: This is an error, due to the holiday we could not have it removed today.
Nelisha: so, if we ordered those things, what will happen?
Dawnelle D: The order will be cancelled as the items are not available.
Nelisha: will my credit card be charged?
Dawnelle D: No, the items are not available to order, the order would be cancelled.
Nelisha: ok
Nelisha: thank you
Dawnelle D: You're welcome.
DAMN!!! I was so excited...
canadiangirl_1117
Well-known member
Psh, I KNEW it was too good to be true
And I had gotten my friend in Texas to order a few for me, boo.
AlliSwan
Well-known member
Quote:
Oh well good to know she's a good chickadee! I was just worried for others because she never replied to me at all...
| Originally Posted by rubixio I wasnt one of the people that ordered all the rare stuff (I wanted something 'normal' from her previous sale), but she did give me a refund. I needed the money back for a pet emergency and she was very nice about it. I believe the others got their refund via paypal as well. I think she lost her method of getting the shadows or got screwed over somehow. Dont know. |
Oh well good to know she's a good chickadee! I was just worried for others because she never replied to me at all...
tayliah
Member
I dont know if this helps anyone but I went to norstroms.com and ordered parrot too, just to see if it worked. Here is my conversation with the live chat lady. Since i had never ordered online please ignore my silly questions
We've received your message - a customer service representative will be with you shortly.
All of our customer service representatives are currently busy. We should be with you very soon.
You have been connected to Cynthia W.
Cynthia W: hi can you tell me if mac shadow parrot is in stock please?
Cynthia W: Hello and welcome to Nordstrom, Tayliah!
Tayliah: thank you cynthia
Cynthia W: I'd be more than happy to assist you with your availability inquiry. May I please have the item number of the shadow you are inquiring of?
Tayliah: i see on the website you have mac shadow parrot listed...is this in stock?
Cynthia W: May I please have the item number of the shadow you are inquiring of?
Tayliah: sure hold on a sec
Cynthia W: Sure.
Tayliah: style 17328
Cynthia W: Thank you.
Tayliah: your welcome. i am glad to have somene to answer my questions
Cynthia W: Yes, the parrot color is available. I apologize for any confusion.
Tayliah: if i place an order tonight and they run out of stock then what happens?
Cynthia W: If we would run out of stock, you would not be charged for the item, as we do not charge until merchandise does ship out.
Tayliah: ok...and shiping is a flat rate of 5.00 for total order? is that correct? and what happens if i receive my items and the eye shadow is shattered or cracked?
Cynthia W: The shipping is a flat fee of $5.00 per order. If you receive a damaged item, please contact us, and you will need to send the broken item back to us, and we can send out a replacement.
Tayliah: ok...another question...sorry. can shipped items be returned to an actual store for a refund or do they have to be shipped back?
Cynthia W: Yes, you may return items purchased online to any department at any of our Nordstrom stores. Please be sure to bring your packing slip with you.
Tayliah: i had another questions... how is it that you have parrot and that shadow has been discontinued by mac for a while now?? are they re-releasing it?
Cynthia W: I apologize, I do not know. You will want to contact our Beauty Department for further information at 1.800.7BEAUTY.
Tayliah: one more question
Tayliah: how long does it take to find out if i will be able to receive the items i ordered?
Cynthia W: As soon as the order has processed, and entered the warehouse, we will be able to know if you will receive the item. I am sorry for any confusion.
Tayliah: do they email with an answer to let me know the product is on the way or that the product is not in stock?
Cynthia W: When placing an order online, you will receive an e-mail letting you know when the order ships out.
We've received your message - a customer service representative will be with you shortly.
All of our customer service representatives are currently busy. We should be with you very soon.
You have been connected to Cynthia W.
Cynthia W: hi can you tell me if mac shadow parrot is in stock please?
Cynthia W: Hello and welcome to Nordstrom, Tayliah!
Tayliah: thank you cynthia
Cynthia W: I'd be more than happy to assist you with your availability inquiry. May I please have the item number of the shadow you are inquiring of?
Tayliah: i see on the website you have mac shadow parrot listed...is this in stock?
Cynthia W: May I please have the item number of the shadow you are inquiring of?
Tayliah: sure hold on a sec
Cynthia W: Sure.
Tayliah: style 17328
Cynthia W: Thank you.
Tayliah: your welcome. i am glad to have somene to answer my questions
Cynthia W: Yes, the parrot color is available. I apologize for any confusion.
Tayliah: if i place an order tonight and they run out of stock then what happens?
Cynthia W: If we would run out of stock, you would not be charged for the item, as we do not charge until merchandise does ship out.
Tayliah: ok...and shiping is a flat rate of 5.00 for total order? is that correct? and what happens if i receive my items and the eye shadow is shattered or cracked?
Cynthia W: The shipping is a flat fee of $5.00 per order. If you receive a damaged item, please contact us, and you will need to send the broken item back to us, and we can send out a replacement.
Tayliah: ok...another question...sorry. can shipped items be returned to an actual store for a refund or do they have to be shipped back?
Cynthia W: Yes, you may return items purchased online to any department at any of our Nordstrom stores. Please be sure to bring your packing slip with you.
Tayliah: i had another questions... how is it that you have parrot and that shadow has been discontinued by mac for a while now?? are they re-releasing it?
Cynthia W: I apologize, I do not know. You will want to contact our Beauty Department for further information at 1.800.7BEAUTY.
Tayliah: one more question
Tayliah: how long does it take to find out if i will be able to receive the items i ordered?
Cynthia W: As soon as the order has processed, and entered the warehouse, we will be able to know if you will receive the item. I am sorry for any confusion.
Tayliah: do they email with an answer to let me know the product is on the way or that the product is not in stock?
Cynthia W: When placing an order online, you will receive an e-mail letting you know when the order ships out.
foxy684
Member
hmm, i just tried to order for the site and it would not let me check out...did a live chat, the guy said they were available, and gave me a #....just called, and the women confirmed the shadows were available....and i placed my order...so we'll see....i ordered parrot, guacamole, pollen, glare and black gold...anyone else order through the number?
xtinemelanie
Active member
well, i decided to just put an order in. the worst thing that can happen is an email saying its denied. or it can be there and my cc will be crying. i'm not sure which is worse yet.
LivinginPink
Well-known member
DAMIT. Why can't they ship to Canada!
