MA Rudeness/Bad MAC experiences/Rants

[amyzon]

I love my MAC store, and all the girls there... but the one thing that irks me at times is that a couple of the girls there seem to have much less knowledge of the product names that I do... Especially of new product releases. I'll ask for Creme in Your Coffee and they go, 'You mean Creme Cup'. I say, 'No... There's a lipstick called Creme in Your Coffee and it's promoted with this collection.' And because they put it back into the regular line Cremesheen display it took them quite a while to find it, and when they did, they exclaim, 'OH, what a pretty color!' The same thing happens when I ask for new eyeshadows sometimes, I'll point, and you'd expect that with a new collection of only four or five new shadows they'd know the names, but they have to pick them up to get the names.... It's only a couple of girls but anyhow....

Not that big of a deal I guess, especially compared to some of your stories!

 

[Hikaru-chan]

Quote:

Originally Posted by mszgrace I ranted before on a different topic about my ma experience so i'll just copy and paste it. "I've actually had a sad experience with an MA who seemed to be in a rush and totally messed up my foundation match. Maybe it was because I looked really young (im 17 but i look younger) and didn't seem too serious about makeup?" Sadly, this wasn't my only bad mac experience. During the opening of the Hello Kitty event, I expected to receive help from an MA who I was more comfortable with and had helped me every time i went to Mac. However, since her hands were full I wandered aimlessly and was really indecisive about what I should purchase. After a full 30 minutes finally someone came to me and asked if I needed help and I told her that I was unsure of what I should purchase and she told me to let her know when I was sure instead of helping me! Like I said before is it because I look like a 13 year old or maybe it was because of the busy-ness?

The thing is if you don't ask for help you're not gonna get any.
Like Lara said it was the Hello Kitty launch and they would have been super busy anyway but if I ask you "Are you okay, do you need help?" and you say to me I'm not sure what to get yet I would have left you to browse and helped someone else.
I doubt it as anything to do with how old you look.

 

[susannef]

Most of the women who work at the mac counters in stockholm are VERY clueless. Last summer when they had the cool heat collection in they tried to sell me Big T claming it was part of that collection..

 

[fintia]

My experience since I started with MAC has been ok.. The first time I decided to get a make over.. It was ok.. it was not Awesome.. I remember that another girl was getting a makeover with another MUA and she ended up looking stunning while mine was ok.. I did not feel the MUA put her best effort.. she did not use any primer on my eyes, no moisturizer before the foundation, no concealer, and the eye makeup was pretty but not really flattering the shape of my eyes.. they way I do it is way better IMO....

Now.. yesterday I went to another counter and this MUA was very nice, I told her I wanted to try the Studio Fix fluid and she did put moisturizer on my face but did not use concealer before foundation soI felt the application was not flawless so it was dissapointing.. then she set my foundation with the MSF Natural and I looked whiter so because I let her know I was not satisfied she said oh so you wanna try the darker shade and it turned out a lot better.. when I saw the final result my face did not look as flawless.. I have some acne ( time of the month) so again because she did not use concealer the acne was showing so I was a bit dissapointed but thought I'll buy it and do my thing at home and I'll make a decision so I'm in probatory with the Studio Fix Fluid and the MSF LOL

I asked her name anyways becasue she was really nice.. I guess i'll give her another chance.. I also thought that becasue it was not a makeover they do not put a lot of effort??? let me know if they are supposed to do it really good even if it's not a makeover.. well these are my experiences.. I am hoping to find a very cool MUA soon!

 

[xStarryEyedX]

Quote:

Originally Posted by fintia My experience since I started with MAC has been ok.. The first time I decided to get a make over.. It was ok.. it was not Awesome.. I remember that another girl was getting a makeover with another MUA and she ended up looking stunning while mine was ok.. I did not feel the MUA put her best effort.. she did not use any primer on my eyes, no moisturizer before the foundation, no concealer, and the eye makeup was pretty but not really flattering the shape of my eyes.. they way I do it is way better IMO.... Now.. yesterday I went to another counter and this MUA was very nice, I told her I wanted to try the Studio Fix fluid and she did put moisturizer on my face but did not use concealer before foundation soI felt the application was not flawless so it was dissapointing.. then she set my foundation with the MSF Natural and I looked whiter so because I let her know I was not satisfied she said oh so you wanna try the darker shade and it turned out a lot better.. when I saw the final result my face did not look as flawless.. I have some acne ( time of the month) so again because she did not use concealer the acne was showing so I was a bit dissapointed but thought I'll buy it and do my thing at home and I'll make a decision so I'm in probatory with the Studio Fix Fluid and the MSF LOL I asked her name anyways becasue she was really nice.. I guess i'll give her another chance.. I also thought that becasue it was not a makeover they do not put a lot of effort??? let me know if they are supposed to do it really good even if it's not a makeover.. well these are my experiences.. I am hoping to find a very cool MUA soon!

In your m/a's defense, there are a few reasons I could think of why she didn't use concealer/moisturizer
1: Maybe she didn't think you needed it. I hate when people put just foundation on me and skip concealer, and usually when I tell them that they think I'm nuts bc they don't see what I'm trying to cover up. We all notice our own flaws more than others do.
2: You asked to try FOUNDATION. Did you mention that you wanted your face done or just wanted to try foundation? BC I know where I work those are 2 very different things.
3: Maybe she didn't want you to think she was being a pushy salesperson, I know that sometimes if I feel like I'm clicking with a customer I don't want them to see me as pushing anything on them that they didn't ask for.

I think it's cool that you're willing to give her another shot. Maybe next time it'll work out better. =).

 

[Ruby_Woo]

^ seriously, I usually try 3 products on a customer, like primer, foundation and moisturizer or even blush. But if they don't ask for concealor, i rarely assume they want it on.

Also I never put the concealor on first. I do it last, so it can cover and stay.

just my 2 cents.

 

[BitBitBabiGirl]

I have a love/hate relationship with the MAC store in The West Ed Mall.

Usually every single time i go there there is this really nice girl, who always helps me out with everything & is so patient & doesnt make me feel stupid for asking questions. But the most recent time i went there, there was this really snotty girl. She was just walking around not doing anything, so i went up to her & asked her for some help but when i did she just walked away without saying anything. She was the only one who wasn;t busy so i tried asking her again, when two other girls walked in and she went straight for them. Needless to say i left the store feeling kinda let down & without aything.

 

[Tahti]

As much as I love MAC, I HATE going into my local counter.

I actually loathe all but 2 of the MA's that work at the Cork MAC counter, they're consistently rude to me, and have actually insulted my makeup/clothes to my face, and loudly behind my back to other MA's. Example ; 'oh GOD, that weird looking girl is back again.' x_x;;;

Where do they get off?!
They always act like it's a hassle to get my items for me also, even when they're just standing around... hello? You're making money off me!

Not to mention the fact that half the MA's makeup who work there is horrific. I know it sounds bizarre, because most MAC MA's look impeccable...
I don't know HOW they got the job but to me, unblended E/S, stripes of burgundy/orange/bright pink blusher and completely mismatched foundation is NOT a look MAC should be showing on its MA's. I would never let them near my face.

AAAGH. </rant>

 

[Mabelle]

^ woa. you need to send MAC and email. try to get their names and seriously e-mail mac. That is no where near acceptable. Ask for their district manager's number. or their manager's name.
That is so freakin ridiculous i cannot believe it.

I must admit, that when i was in galway, i went to a mac counter and the MA was ignoring me. When she finally helped me she seemed completely disinterested and was kind of curt and rude. i wasnt impressed.

 

[Tahti]

^ I experienced similar kind of service in Dublin too ;( the MA's just stood around looking snooty and pissed off with their arms folded and just made me feel really uncomfortable. When I asked one for something she was really rude and pawned me off to someone else because she was 'busy'...

I actually just order everything online nowadays, and just go into MAC to swatch things. Ugh.

 

[Mabelle]

seriously email MAC. that kind of behavior isnt acceptable. this counter should be spoken to.

 

[X4biddenxLustX]

I had been hunting down the HK keychain clip. I had found a list of random MAC stores and started calling them and explaining my situation to them and how I was wondering if they either had any of them left or would know where I could find it. All the MA's I spoke with were pretty nice although there were a few that were WONDERFUL and super helpful. One guy named Roger I think, from I think the Orlando store took the time to give me all the MAC Pro Store numbers.

I called the Chicago number and spoke to a MA there who was nice at first. But after she said she didn't have them...she just went on to say sorry, have a good day bye then click! Like she didn't even let me talk after that! I understand she may of been very busy and all but it wasn't as if I was asking her some ridiculous pointless question or was trying to waste her time.

 

[Lauren1981]

Quote:

Originally Posted by Tahti I actually loathe all but 2 of the MA's that work at the Cork MAC counter, they're consistently rude to me, and have actually insulted my makeup/clothes to my face, and loudly behind my back to other MA's. Example ; 'oh GOD, that weird looking girl is back again.' x_x;;;

that's so shitty

i agree that you should at least email MAC with that issue

 

[Lauren1981]

Quote:

Originally Posted by Ruby_Woo ^ seriously, I usually try 3 products on a customer, like primer, foundation and moisturizer or even blush. But if they don't ask for concealor, i rarely assume they want it on. Also I never put the concealor on first. I do it last, so it can cover and stay. just my 2 cents.

 

[Elusive21]

Quote:

Originally Posted by -KT- When I was in Macys San Francisco they were very busy and I understand that but when a MA was done ringing up a woman I quickly said "Can I buy some blot powder?" She looked incredibly annoyed, rang me up and practically threw the bag at me and then ran away. I thought I had been the one being rude cause she might have been with a customer but as I walked away I saw her asking people if they needed help.I wish I hadn't bought anything at all really.The only counter I really love going to is the one At Oakridge mall in San Jose.

Perhaps it was because when you only buy one thing it hurts the MAs sales average. It's better if you buy at least 2 or 3 things, right?

I'm not an MA, but this is just what I've heard.

 

[Lauren1981]

Quote:

Originally Posted by Elusive21 Perhaps it was because when you only buy one thing it hurts the MAs sales average. It's better if you buy at least 2 or 3 things, right? I'm not an MA, but this is just what I've heard.

i see the whole point about the sales average but if this is true it doesn't seem to be a justified reason for being rude
just a thought
it might be better for them but if she only came for blot powder she should be able to get it and go on about her business.

i mean, i know when i go to MAC i only go when i know i want a few things and not just one but everyone isn't like that

 

[Mabelle]

Quote:

Originally Posted by Elusive21 Perhaps it was because when you only buy one thing it hurts the MAs sales average. It's better if you buy at least 2 or 3 things, right? I'm not an MA, but this is just what I've heard.

a MAC SA is like any other SA in that regards.
Yes it could hurt her upts (units per transaction) and her ADS (average dollar sale) but on the whole, she has a goal to meet of x amount of dollars. 25$ vlot powder (or however much) would certainly help her achieve that.

Besides, when i worked retail i was never rude to a customer because they were buying one measly tank top or something. With an attitude like that you won't get return customers.

 

[L1LMAMAJ]

I have a story. I was a the MAC counter at Macy's during March. I got no greeting whatsoever from the MA. Finally I had to hunt one down. I asked her if "Fashion Mews" was still available. She asked me in her broken English what "Fashion Mews" was. I was shocked. I told her it's the lavenderish lipstick from the Hello Kitty collection. She was like, "You mean cute-ter?" (She mispronounced Cute-ster.) I was like, "No, Fashion Mews." I even pointed at the sample that they had there. Finally she opened up the drawer and dug around and came back with a lipstick in her hand. I looked at the label on the box and it said "Cute-ster." I was sooo annoyed that she couldn't understand. Her English was horrible. I had to talk really slow and enunciate every word I was saying.

After that, she finally went back to the drawer and found "Fashion Mews" for me. I then asked her if the LE 226 brush was still available. I had seen it there a few weeks before at the same counter. She said that she'll check. A few minutes later, she comes back and says, "226? What brush is that? Eye or face?" I said, "it's the pointed crease brush that came out with the BBR collection (I said the whole collection name so she wouldn't get even more confused)." She went back, looked around, asked another MA. The other MA wasn't familiar with it either. They kept bringing me random eye brushes and asking "is it this one?" I was so fed up. I swear I knew more about MAC's released products than her. I don't get how she was hired.

 

[L1LMAMAJ]

Quote:

Originally Posted by Elusive21 Perhaps it was because when you only buy one thing it hurts the MAs sales average. It's better if you buy at least 2 or 3 things, right? I'm not an MA, but this is just what I've heard.

It doesn't matter how many items you purchase or if you even purchase anything at all. A SA's job is to be friendly and helpful no matter what you decide. That is their job to help you regardless.

I've been to the MAC counter at Macy's in downtown SF. I've always gotten good customer service there. I hope I never encounter the MA you dealt with!

 

[gigiopolis]

Yeah I never really got the whole "MA's give you bad attitude if you only buy one item". I'm sorry I'm hurting your sales average and all, but I'm not interested in purchasing more just to help you out with it. Sounds selfish, but if the MA is giving you bad service because you're not purchasing enough, they're being selfish as well. Maybe if you're nice to me I'll come back in a few weeks and buy an entire collection.