MA Rudeness/Bad MAC experiences/Rants

[GreekChick]

Really?! Oh my, I wonder when she fell on freelance...
Yes, they're moving to the store because it's much busier. The Bay is a bit quieted now that the store opened.

 

[mszgrace]

I ranted before on a different topic about my ma experience so i'll just copy and paste it.
"I've actually had a sad experience with an MA who seemed to be in a rush and totally messed up my foundation match. Maybe it was because I looked really young (im 17 but i look younger) and didn't seem too serious about makeup?"
Sadly, this wasn't my only bad mac experience. During the opening of the Hello Kitty event, I expected to receive help from an MA who I was more comfortable with and had helped me every time i went to Mac. However, since her hands were full I wandered aimlessly and was really indecisive about what I should purchase. After a full 30 minutes finally someone came to me and asked if I needed help and I told her that I was unsure of what I should purchase and she told me to let her know when I was sure instead of helping me! Like I said before is it because I look like a 13 year old or maybe it was because of the busy-ness?

 

[lara]

Even the most patient, wonderful MUA in the world isn't able to assist you personally during something as mad as a Hello Kitty launch event, you realise?

 

[orkira]

I have a rant about Mac Online ordering. I put in my giftcard which was a present from my husband from Christmas. They actually charged the whole thing to my credit card instead and when I called they pretty much told me tough *#%@. I had to call my husband at work and get him involved. Sadly it is still not settled yet. Ugh.

 

[Mabelle]

Why they do not take MAC gift cards, it freakin' beyond me. Well, the Canadian site doesn't anyways.

 

[Bernadette120]

a few years ago when i first got into MAC i was so intimidated by the ma's...most of them were bitchy too...and sometimes mean! lately i have noticed that the attitudes have gone away. i havent had a bad experience in a long time! it seems maybe MAC realized this. i love going to talk at the girls at my mac counter! they pretty much rock!

 

[coquetayloca]

A small rant... I went to pick up the 226 today and there were seriously at least 4-5 people at this counter all dressed in black. 2 or 3 of them were huddled around this one girl who was getting her make up done by another employee. I only wanted one brush and I was just standing there and one asked me if I needed help and I told them I was ready to check out and none of the them came to help me. They waited for another girl who was actually helping a customer to finish with them and come ring me up.

 

[allthatgl1tt3rs]

Quote:

Originally Posted by Bernadette120 a few years ago when i first got into MAC i was so intimidated by the ma's...most of them were bitchy too...and sometimes mean! lately i have noticed that the attitudes have gone away...

I think it's worse in the city! I went to one in London the other day - my first time in a London store. But it wasn't even their flagship PRO store, just a tiny one on a side street in Carnaby Street. Anyway as soon as I went in there one or two of the girls looked at me as if to say "And what are you doing here?"

I get this quite a bit, probably because when I do my makeup I don't paint it on an inch thick!

It was towards the end of the day and one of the MA dudes went to lock the door so noone else came in but left it locked so no one could get out rather than standing by the door to let people out as they go which is what normally happens.We all stood there waiting and someone else had to go up and unlock it. He didn't even bat an eyelid that there was a queue of 4-5 people all going "excuse me".

Normally however 9 times out of 10 it's the younger MAs that are really intimidating and look at you funny. There's one girl at our MAC counter in my town and I reckon she's in her 30s - she's lovely and she's always willing to help!

 

[DirtyPlum]

Quote:

Originally Posted by allthatgl1tt3rs I think it's worse in the city! I went to one in London the other day - my first time in a London store. But it wasn't even their flagship PRO store, just a tiny one on a side street in Carnaby Street. Anyway as soon as I went in there one or two of the girls looked at me as if to say "And what are you doing here?" I get this quite a bit, probably because when I do my makeup I don't paint it on an inch thick!

Um, yes that is the Pro store.
I personally know a few of the MAs in there - sorry you felt that way, I find all of them approachable.

 

[-KT-]

I have had some problems where I just go to a counter just to get one thing and am completely ignored. I usually stand near the register and MAs will ask me to move so they can ring up other people and then when they are done, run away before I even get a chance to ask for anything.

When I was in Macys San Francisco they were very busy and I understand that but when a MA was done ringing up a woman I quickly said "Can I buy some blot powder?" She looked incredibly annoyed, rang me up and practically threw the bag at me and then ran away. I thought I had been the one being rude cause she might have been with a customer but as I walked away I saw her asking people if they needed help.I wish I hadn't bought anything at all really.The only counter I really love going to is the one At Oakridge mall in San Jose.

 

[Ruby_Woo]

Im gonna complain about a complainer.. seems fair right? lol
Well the other day, I had gotten off of work, and I went upstairs to the Macy's MAC to see my friend who works there. She was doing an appointment so we were chatting a little bit, I had my purse and my sneakers on along w/ a few shopping bags in hand. Well a customer walks up and well duh! Im not working, I dont even work at that counter, and I am in casual stuff now w/ shopping bags and purse in hand. So the manager greets her and she goes off "I was here the whole time, and that girl right there (pointing at me) didnt even acknowledge me or anything!" to which the manager goes "Well Im sorry, but she actually doesn't work here, so that might explain why" Im like serious?? wow! people are stupid sometimes.

 

[jjjenko]

Quote:

Originally Posted by mszgrace I ranted before on a different topic about my ma experience so i'll just copy and paste it. "I've actually had a sad experience with an MA who seemed to be in a rush and totally messed up my foundation match. Maybe it was because I looked really young (im 17 but i look younger) and didn't seem too serious about makeup?" Sadly, this wasn't my only bad mac experience. During the opening of the Hello Kitty event, I expected to receive help from an MA who I was more comfortable with and had helped me every time i went to Mac. However, since her hands were full I wandered aimlessly and was really indecisive about what I should purchase. After a full 30 minutes finally someone came to me and asked if I needed help and I told her that I was unsure of what I should purchase and she told me to let her know when I was sure instead of helping me! Like I said before is it because I look like a 13 year old or maybe it was because of the busy-ness?

if you're really looking for help...saying you're not sure what you should buy isn't going get you any help. if you don't ask for help, obviously you're not going to get any. it's not your mua's fault she didn't help you...just sayin.

 

[ClaireAvril]

Quote:

Originally Posted by jjjenko if you're really looking for help...saying you're not sure what you should buy isn't going get you any help. if you don't ask for help, obviously you're not going to get any. it's not your mua's fault she didn't help you...just sayin.

True.
When the store is busy you can't just walk in and expect to be serviced.. you have to get someone's attention and ask. That is what I do when its busy.. when I shop I hate standing around.. if I want something I like to get in.. get what I want and get out.

I like to go to MAC knowing what I want.. I'll have a list from looking online at the things that i want.
For events I usually have already looked over new collections on the internet and have an idea of what I want to try on or purchase.. so when I get into the store I know what to ask for. all about strategy!

 

[Simply Elegant]

This wasn't necessarily a bad experience, just sort of gross and unprofessional. I was at a counter and I was looking at the display and the MA asked if I needed help and I said not right now and then she reaches over to take one of the lipstick testers and applies it without even sanitizing it.

 

[CandiGirl21]

I wrote my own bad experience with a MAC worker and I gotten so much terrible feed back from it LMAO!

Anyways, This sucks big time! There's no explanation other than this person whom you encountered was as lazy as the worker at my mac counter. I believe they give every worker home work. She obviously wasn't studying their products at all!

 

[sierrao]

i love my mac counter but i just hate it when your looking at the products and the ma is there staring at you or follows you around just to make sure your not going to steal anything. its like seriously i got money im not going to steal anything

 

[CandiGirl21]

Quote:

Originally Posted by sierrao i love my mac counter but i just hate it when your looking at the products and the ma is there staring at you or follows you around just to make sure your not going to steal anything. its like seriously i got money im not going to steal anything

Right!

This didn't happen to me at MAC, but in V.S. A women was packing things up and I was there to do some major haulage. At the time I wasn't paying her any attention, thus is when a friend nudged me and said she was watching me hard. As if I were going to steal something. What-the-fuck-ever!

I just paid my stuff and left. I could care-less about stealing something. I got enough money for a shopping spree everyday.

 

[ms.marymac]

Quote:

Originally Posted by CandiGirl21 I wrote my own bad experience with a MAC worker and I gotten so much terrible feed back from it LMAO! Anyways, This sucks big time! There's no explanation other than this person whom you encountered was as lazy as the worker at my mac counter. I believe they give every worker home work. She obviously wasn't studying their products at all!

I have never received homework, most of the managers I have had would rather us do things like that at the counter, when we are actually getting paid for it. Now they have stopped giving out PKMs, so that may have affected product knowledge for some people.

 

[kyuubified]

Wow, reading these I'm glad I haven't had a truly horrible experience. I've never had anyone treating my rudely, but I have had people treat as if I know nothing about MAC (though they dont do it condescendingly). I suppose it's because I seem young, and they probably assume I have no money to buy anything with, or am new to make up (for some reason, it seems everytime I visit the MAC counter I'm not wearing any make up that day). But in general, they aren't too bad (however, I still had a really nice SA help me, even though I was buying a single Tendertone! She was really nice to boot).

I think the best customer service I've had is the MAC PRO store in Las Vegas (in the Forum Shops at Caesar's Palace). Probably because they're used to people coming in a myriad of shapes; old, young, dressed to the nines, dressed looking like you rolled out of bed! Every single MA there was as sweet as could be, so helpful, despite the fact that it was packed because of the Hello Kitty collection. It was multitasking at it's prime, and I was really impressed.

 

[crystalclear]

Only time I've ever had bad service at MAC was at the counter in Stansted airport. Since I was studying abroad I was constantly back and forth and was in there once every 4-6 week and spent alot yet even when there was no one around I got ignored and when they did bother it was with such bad grace I was tempted to tell them to forget it and get it from town next time I was home. Don't know if things have changed since I was last there but I'm so glad my usual counter is much much better even when the place is really busy.