MAC - Heatherette for MAC Discussion

AlarmAgent

Well-known member
Re: Heatherette for MAC Discussion

Wow, this is the most confusing cosmetic-related thing I've ever seen. I just sent an email to the Customer Service people, asking about the back-order status, the possibility of separate shipping, the possibility of a refund for the 2nd Day Shipping, what have you. I feel bad for them, I'm sure they're getting mowed over with questions tonight. I told them it's no hurry, though.

The one time I opt to pay extra for faster shipping, and it's all pretty much backordered, ugh!

I'm starting to get nervous though, that some of this stuff is honestly sold out. Like, notice it's a whole bunch of the most popular items seeming to show that out-of-stock circle. Are they really gone already?

Anyone who has ordered the products that still show a triangle: is your order status "Backordered" as well?

Oh, and anyone curious how to find the status out, go to your profile/account, check order status, and then at that screen, click on the numbers (it's a hyperlink) that coordinate with your Heatherette order. On the first screen, it will most likely say "Pending" next to the numbers.

But upon clicking, you'll be taken to a further breakdown, where you'll see an individual order status on each item in the order.

edit: The triangle/circle thing, I've printscreen'd for prosperity, so future generations of MAC fans reading this old post concerning "The Great Heatherette Mix 'Em Up of '08" will recognize I'm not some crazy cat lady just writing words that come to mind. I just want my lipsticks, and I have a lot of time on my hands.
 

AtomicMishaps

Active member
Re: Heatherette for MAC Discussion

I just placed my order at MAC Pro. It's my first time ordering any collections with my discount. I just got my card a week ago...

Here's what I got.

Heatherette Stuff:

Hollywood Nights l/s
Style Minx l/g
Heatherette trio's 1 & 2
All the pencils
Alpha Girl Beauty Powder

None Heatherette Stuff:

224 Brush
252 Brush
Strobe Liquid
Melon Pigment

Total w/ tax $182.12

I'm definitely on a no buy for quite a while. I can't wait for my stuff.
 

Zeastlake

Well-known member
Re: Heatherette for MAC Discussion

I just spoke to someone and they said it could be canceled or it'll ship out once they receive it, it just depends on who got in first....

I'm really dissapointed with this.. I was soooo excited to receive my order and now I have to wonder if it'll end up canceled.
 

erine1881

Well-known member
Re: Heatherette for MAC Discussion

Quote:
Originally Posted by SMMY
I wonder if you'll receive a partial order of all the non-Heatherette items.

all of the heatherette stuff i ordered now show they are instock on the regular site, with the exception of sock hop.

Quote:
Originally Posted by annie333
I called the 1-800-588-0070 and was told there was a "glitch" in the system and that my order would absolutely be shipped...it would just take 72 hours. I made it quite clear I was upset about the possibility of not receiving my items when I placed my order at 8central and she assured me my order would ship and that all of my items would arrive.

i call 1-800-387-6707 number. maybe they have different inventories.
th_dunno.gif
 

AtomicMishaps

Active member
Re: Heatherette for MAC Discussion

Anyone know around what time the items started going to temporarily out of stock? I ordered mine this morning around 10am eastern and I'm wondering if I got in before the out of stock.
 

ohsewdizzy

Active member
Re: Heatherette for MAC Discussion

so i called the mac counters that i can get to in a couple of hours... they arent getting heatherette till the 27th whast happened to the 20th move up date?
 

elegant-one

Well-known member
Re: Heatherette for MAC Discussion

In this currant age of quick mass communication...why doesn't MAC just post a statement on the site so that everyone has the same info?

This is more than a 'glitch'...this is a major faux pas

Faux Pas
n. pl. faux pas (fō päz')
a slip or blunder in etiquette, manners, or conduct; an embarrassing social blunder
 

twilightessence

Well-known member
Re: Heatherette for MAC Discussion

Well now if you look there are a few things now "in stock". Both nail polishes, one of the blushes, Bonus Beat and all the eye pencil's no longer have the circle next to them... And neither do the Trio 1...
 

elegant-one

Well-known member
Re: Heatherette for MAC Discussion

FYI - as others stated - MAC.com says all backorders as of today will ship out in 72 hours
 

AtomicMishaps

Active member
Re: Heatherette for MAC Discussion

Quote:
Originally Posted by twilightessence
Well now if you look there are a few things now "in stock". Both nail polishes, one of the blushes, Bonus Beat and all the eye pencil's no longer have the circle next to them... And neither do the Trio 1...

I just noticed that. My order I place early this morning on the pro site still says pending, but that's normal.
 

honeybaby

Member
Re: Heatherette for MAC Discussion

i just tried to place an order online & it said "Temporarily out of stock" on ALL the items i wanted to get. does anybody know what's going on?

th_mad0217.gif
 

twilightessence

Well-known member
Re: Heatherette for MAC Discussion

Now they're making a liar out of me LOL. Put the dots back up on a few things that didn't have them a second ago...

Honeybaby, go back a few pages, apparently they weren't prepared for it to go up today and so things are pretty messed up.

I can wait a few extra days for my lip products... If I have to I'll just cancel and go down on Thursday and buy them in person.
 

erine1881

Well-known member
Re: Heatherette for MAC Discussion

i don't think they anticipated how soon stuff would sell out when they moved the date up. i think they had only so much stuff in stock up to today, and when they moved it up, they sold out of what they had so far. this hasn't happened with any other collection to my knowledge, so they are trying to fix it the best they can.

and, just so people don't start freaking out
th_crazy.gif
tease.gif
, right now, the stuff that isn't temporarily outta stock, there is no triangle next to it. this DOES NOT mean that they are permanent. i think that with them trying to adjust the site to reflect all these changes in the product, it is another one of their glitches. everything is LE with the exception of the glitters and the pink pearl pigment, since these are pro colors.
 

esmeralda89

Well-known member
Re: Heatherette for MAC Discussion

i just checked again and noticed there are no more triangles does anybody know what his means???
 

browneyedbaby

Well-known member
Re: Heatherette for MAC Discussion

Quote:
Originally Posted by esmeralda89
i just checked again and noticed there are no more triangles does anybody know what his means???

As stated in the post directly above yours, they are probably just updating or it's just a temporary glitch. This launch isn't going smoothly so we have to expect some things to be a bit off on the site atm, I'm sure it'll be corrected soon
thmbup.gif
 

lsperry

Well-known member
Re: Heatherette for MAC Discussion

Quote:
Originally Posted by honeybaby
i just tried to place an order online & it said "Temporarily out of stock" on ALL the items i wanted to get. does anybody know what's going on?

th_mad0217.gif


This means the items are not available for immediate shipment. You can go ahead and make your selection, place your order and they will not charge your credit card until they ship your products. I've done this in the past and they have shipped w/in 1 to 2 weeks of placing my order.

Looks like Heatherette is as popular as predicted!
 

Sabrunka

Well-known member
Re: Heatherette for MAC Discussion

Hahahah yah I feel sort of bad for all the people working at MAC right now. Us Specktra-ettes are bombarding them with questions and dilemmas haha
smiles.gif
. I hope it all works out well though!
 

Ethel

Well-known member
Re: Heatherette for MAC Discussion

Quote:
Originally Posted by ♥MiCHiE♥
Well, we knew it would be BIG. Did MAC?

Seriously. It looks like not.
 

GlamYOURUs

Well-known member
Re: Heatherette for MAC Discussion

Oh no, this is getting more chaotic now. I feel bad for you guys who made an order. I hope my counter still gets them on the 20th.
 

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