MAC RAVES - Great MA/Counter/Online Experiences

[hawaii02]

Re: Best MA Experience

Quote:

Originally Posted by jaysgirl The only problem is I feel like I'm cheating everytime I go to either counter because I know my other fave MA's are just down the other side of the mall

I feel like I'm cheating on my favorite MA sometimes too.

But I was on vacation when Starflash came out, and couldn't help myself. But my MA is supernice. She let me play with past collections (the ones hidden away in the drawer) and never pushes to try a collection but offers suggestions. What more could a girl ask for??

 

[cassandra-ellen]

Re: Best MA Experience

Ohhh. I love the stories girls! I think its proberly just me, but when you hear about a MA who has gone to make their customer happy, it always makes me smile. Lol.

 

[poker face]

Re: Best MA Experience

I used to go to a different counter where the girls were really great and liked seeing me, but were always busy so I felt like it was really rushed when I would ask their opinions on things.

I went to a different counter at a Nordstrom and it was really great. The girls were attentive and really listened to me. I hate coming in and asking for something and asking for their opinion, and an employee taking it as I have no clue what I'm looking for. These girls never did that. I walked in the first day and I really only wanted Fix+. Turns out, the counter manager was the person who was helping me. She literally grabbed it for me and didn't try to sell me on something else. When I told her I liked her eye look that she was wearing, she actually stopped for a moment and told me what colors she had used. I just love when they take the time to establish a real connection with their customers.

I know it's kind of cruel to abandon my other girls, but I really prefer to be helped by someone who isn't rushing around trying to fit me into everything else they're doing.

 

[Hemons]

Re: Best MA Experience

I've had quite a few good experience through the years. I think it's because they know I spend so much money there!!!
Most recently, I was exchanging a foundation for a different color and also cashing in my Back 2 MAC for a free lipstick. The MA was very nice and extremely helpful despite the fact I wasn't "buying" anything nor was she making any money off of me that day. I was expecting to not get the best service since I wasn't spending any money, but she proved me wrong.

 

[Hemons]

Re: Best MA Experience

Just thought of another one...

I also had a MA who would always let me pre-order stuff and pick it up before it was actually released. She also would pick out colors from the limited edition lines that she thought I would like. I haven't seen her for awhile though...I should probably ask where she went. She's the one who told me about Specktra!!! I am forever indebted to her.

 

[TDoll]

Re: Best MA Experience

My best MA experience at MAC was at the pro store in Vegas at Caesar's palace. She was AWESOME. I was in there a long time and she really took up lots of time with me, was very helpful and friendly and not pushy at all. She was very down to earth and professional. I feel like not only did I have a good experience, but I made a friend!! I even went back the next day to see her and buy more stuff!
I of course let mac know about my good experience because I knew her actual name and stuff...so hopefully she got some sort of recognition!

 

[cassandra-ellen]

Re: Best MA Experience

Ohh thats really awsome!
I went to my mac counter today, and again had a pretty good experience. I was in and out of there about 3 times, and when i went back the last time to buy something, there guy recognised me. Very nice man.

 

[seabird]

Re: Best MA Experience

all the MA's at the counter in debs @ bristol are amazing. i've never had a bad experience with any of them, they're all so chatty and lovely and so talented.

 

[kittykit]

Re: Best MA Experience

I've had pretty good experiences with the MAC here. My favourite MA works at the MAC store near to my place. She speaks fluent English and is always so helpful and chatty. I only walk in when she's there because the other girls don't really speak English.

 

[clslvr6spd]

Re: Best MA Experience

I thought it was super funny...I was at my Nordies counter last night & the regional artists and the "big" boss was there. I overheard one of the regional artists talking about how that counter doesn't get much positive/negative feedback from customers. I pipped up and told them I just sent and e-mail to MAC customer service to let them know of the awesome service I get from a couple artists at that counter. They were supper excited that I did that, lol! I felt special! haha.

 

[miss_bailey]

Re: Best MA Experience

My favourite MA is so sweet!
She remembers all the things I have and the stuff I want.

When new collections come out she sometimes calls me to let me know and then when I get there she has things put aside that she thinks I would like.
It's so helpful. The other day she was like "I was in training the other day and I couldnt stop thinking about you! there are so many colours coming out that you will like!".
She also always asks how my mum and sister are, cause they come in with me sometimes.

 

[lara]

Huge snaps to MAC in Paddington, Sydney. Always friendly, always ready to help and they're excellent at juggling big crowds in what is probably in the top 10 of itty-bitty MAC stores internationally.

 

[addict]

The MAs in Hong Kong are always busy and snooty, but the ones in Calgary are nice

There's this one girl who was really nice. It was probably my first time in a MAC store and I was 15 then. I was pretty nervous and clueless, but this MA was really sweet and showed me how to apply everything

 

[hello_kitty]

I've always had good experiences with the freestanding MAC store in Shrewsbury, NJ. They call to let me know about upcoming events, and tell me about them when I am actually in the store, and seem to always be really excited when a true makeup freak is in there! Never have had a problem with my depots, either, for B2M. Always friendly, and wanting to help out (vs. my local counters, where they act like it's an annoyance that I walked up wanting to buy something).

One thing I really like is that they try to recommend permanent items. Every time I've been to a counter they like to push the LE items, which is kinda annoying because a few months later you can't get them anymore. The MUAs were actually talking about this in my store last time I was there, about how it's usually better to recommend items that people can come back in 6 months and still buy. Just a personal thing I really like.

 

[TexasBelle]

I've had really awesome, friendly, helpful service from a male MA at the MAC counter in Dillard's in Tyler, TX. I went in to buy my first MAC foundation (in fact, my first foundation from any brand in a very long time) and he was super-knowledgeable about all the different coverage types, etc. and helped me find EXACTLY what I was looking for. He did a great job finding my perfect shade, too.

 

[X4biddenxLustX]

The Macy's counters at both downtown and south hills village locations in pittsburgh are great =]

I love just chatting a bit with the MA's there when I shop, especially the counter manager and MA's at the downtown location whenever I'm there. They always offer samples of products that I haven't tried yet and are a bit hesitant to buy like prep+prime spf 50 which I ended up getting! It sucks though that I haven't been to that counter in sooo long cause its just honestly a bitch trying to get to downtown on a regular basis so I've been doing most of my shopping at the south hills village counter. I kinda feel bad about it cause they were just so damn sweet to me! One of the MA's there (at south hills village) and I always talk about upcoming collections and what I learned and seen on specktra lol!

 

[HustleRose]

there is this one MUA in the Mac store in Roosevelt Field Mall in Long Island, New York and i think her name is meghan and she's super nice. she always remembers me the minute i walk into the store and is always really helpful.

 

[CellyCell]

My favorite MA is Sophia at the Concord Mall in CA.
Verdge use to work there too and she helped me for such a long ass time - I ended up spending $$. Love her.

Best crew as a whole is the Pro store in San Francisco. I heart them.

 

[Mabelle]

My favorite MA is Chantal (?) at the Fairview Mall in Montreal. I think she's still at the Bay counter. I admit, i havent been by the bay counter much since we got a free standing store, plus they hired a bunch of new girls, who are kinda ditsy and annoying.
Anyway, she done my makeup before which was the best i have ever looked in my life easily (if i can find her when i get married i'm asking her to do my makeup). Seriously i didn't think i was capable of that level of hotness. Also, she's incredibly informative, talented, funny and welcoming. She just makes shopping at MAC more fun then say if it were just some girl. I've written to corporate about her before, i hope it got back to her counter manager and she got... i duno, a gold star?

 

[manthanoelle]

Quote:

Originally Posted by CellyCell My favorite MA is Sophia at the Concord Mall in CA. Verdge use to work there too and she helped me for such a long ass time - I ended up spending $$. Love her. Best crew as a whole is the Pro store in San Francisco. I heart them.

I love EVERYONE at the Sunvalley Mall Store.

I DO I DO I DO I DO.

They know NOT to try to sell me anything, because when I walk in I have a list made and know what I want. They spoil me. A new collection comes out and they let me sneek in and see it way soon in advance.

They're much nicer than the Berekely store thats for sure, minus a few people who work their. I walk into Berekely and it's a MASSIVE attack of trying to over sell. DISGUSTING.