MAC RAVES - Great MA/Counter/Online Experiences

[MissChriss]

Re: Had the best experience with MAC CS

Yea their customer service is pretty great. I remember I had placed an order on their website before and called customer service to have her take one of the items off because after thinking about it I thought it would be the wrong color for me. She sent it anyway and after calling customer service they quickly credited my account and told me to give the foundation to someone I knew was that color. Awesome!

 

[glam8babe]

Re: Had the best experience with MAC CS

thats great

 

[panther27]

Re: Had the best experience with MAC CS

Yea thanks everyone!!Sometimes it takes a little while but they do get to you-MAC,for me anyways-has the best cs ever.At my counter as well are the best.LOVE electric coral-so pretty.

 

[HeavenLeiBlu]

Re: Had the best experience with MAC CS

that's dope! I have nothing but nice things to say about my experiences with MAC stores and MAC counters. I remeber once, at the PRO store in Florida, that I was so devastated when one of the artists told me that a favorite product of mine was being discontinued, that she ended up giving me what the store had left as a freebie. I try to always rembember the good employees names so that I can write their regional office or coporate and tell them about who has gone above and beyond for me.

 

[COBI]

Re: Had the best experience with MAC CS

That's awesome. I always hear that the mac cosmetics CS is great.

I didn't have the same experience with MacPro CS. I e-mailed them about an issue I was having, and it took over two weeks to respond and the response was that they couldn't help me, and I should talk to the store... that's what my issue was: the store kept my receipt from another store and I needed it for taxes and was there a way to get a duplicate? I had to e-mail back and ask which store I should go to? They said the store where I got the original receipt and not the one the that kept it.

The original store said they couldn't reprint it. That's it; so now my records for my taxes will be missing a $250 receipt.
My card is entered for every transaction so I am not sure why it can't be reprinted.

Anyway, I am glad that others have better responses with MAC CS.

And in fairness, when I had a mispick: they sent me the holiday sparkle liner set instead of the item ordered, they did tell me to keep the sparkle liner set

and sent out the correct item.

 

[sofabean]

Re: Had the best experience with MAC CS

whoo for mac cs!

 

[rabideloise]

Re: Had the best experience with MAC CS

Wow, that's sweet!

 

[enjoybeingagirl]

MAC Customer Service Rave

[FONT=&quot]About two months ago I reported my awesome experience with a MUA at a MAC store. Today I received a letter thanking me for my comments. Enclosed was a full size pack of oil blotting sheets!

I wasn't expecting to get anything - I just wanted MAC to know about the super MUA that did my makeup. MAC rocks![/FONT]

 

[iluffyew769769]

Re: MAC Customer Service Rave

They do that if you complain about something too. I got in to it with a store manager, so I wrote to MAC about him. They sent me a purr lipglass and a letter thanking me for informing them of the issue.

It wasn't a 1 time thing with this guy, I had had many run-ins with him.

 

[VioletB]

Re: MAC Customer Service Rave

Did you email or actually physically write a letter??

I have an artist whom I LOVE with all my heart.. I would love for her to be recognized.. How should I go about it?

 

[enjoybeingagirl]

Re: MAC Customer Service Rave

Quote:

Originally Posted by VioletB Did you email or actually physically write a letter?? I have an artist whom I LOVE with all my heart.. I would love for her to be recognized.. How should I go about it?

I used this link: MAC Cosmetics | Contact Us

In the 'My question is regarding" section I selected 'Service at a mac store or counter"

HTH!

 

[Meryl]

Re: MAC Customer Service Rave

I received those Blotting papers too! And they came from NYC. That surprised me, I thought they would send something from Canada.

 

[Simply Elegant]

Re: MAC Customer Service Rave

That's awesome.

I feel like I should email them to let them know how great their MAs are at the store I always go to but I'd be embarassed if they knew it was me so that's stopping me from doing it.

 

[Sabrunka]

Re: MAC Customer Service Rave

I sent in an e-mail over a year ago as well, telling them how awesome our MAC counters are here in London, ON. I was sent an Enchantress lipglass.. Yay!!

 

[FiestyFemme]

Re: MAC Customer Service Rave

That's awesome! I contacted them one time about an awesome employee at my counter, but I didn't get anything. That's okay though, as I wasn't expecting anything, just simply wanted him to get recognized because he was a great MA.

 

[toby_is_cute]

Re: MAC Customer Service Rave

I sent an email not long ago about a great experience I had with an MA. I got a Explicit l/g! I was so excited!!

 

[II3rinII]

Re: MAC Customer Service Rave

i've had emails written to corporate about how awesome i am, it feels great to know someone loved what you did for them so much that they took the time to tell someone about their experience. its kept anonymous for us, corporate will send us copies of all the emails, phone calls or letters in one big packet each one is noted if its a complaint or compliment. unfortunatly one of our girls was flamed twice by complaints, thats embarrassing. also at our location we have those "i wanted you to know...." cards and when people want to tip us we just ask that in lieu of cash they take a moment to fill out a comment card, then each month our store manager sends the bundle of cards to corporate, this has increased our customer compliments greatly. so please, if you love your MUA let us know!!

 

[jenjunsan]

Huge Rave for MAC Customer Service!

I placed an order on maccosmetics.com. It included several eyeshadows and the Volcanic Ash Exfoliator. I received it today via UPS. When I opened the box, I realized that the lid on the exfoliator had loosened somehow in shipping and leaked all inside the box (not the big box just the exfoliator box). I called customer service. The CSA asked for my order number then said she was shipping me out a new one via 2-day service. That's it! No run arounds, no questions asked...just awesome customer service! I buy most of my stuff from maccosmetics.com and have never once before this had a problem with receiving something safely. It is reassuring to know that they were willing to fix the problem so quickly and easily!

 

[aimee]

Re: Huge Rave for MAC Customer Service!

thats great i wish i could buy online

 

[Mizz.Yasmine]

Re: Huge Rave for MAC Customer Service!

that is REALLY good. ive never had a prob with their shipping, they stuff their boxes with 10lbs of tissue paper lol