MAC RAVES - Great MA/Counter/Online Experiences
- Thread starter devilzwind
- Start date
GlossyAbby
Well-known member
Re: Huge Rave for MAC Customer Service!
the exact thing happened to me! It was a mess when it arrived ... I am still waiting on my new one though....
the exact thing happened to me! It was a mess when it arrived ... I am still waiting on my new one though....
corngrl2
Well-known member
Re: Huge Rave for MAC Customer Service!
The same thing happened to me with their VAE. They were really great. I just emailed them to tell them they might have a problem with their packaging and didn't ask for a new one. They said they are sending me a new one (although it's sold out and says it's on backorder) I was really happy with their customer service. I will definitely continue ordering from them online in the future.
The same thing happened to me with their VAE. They were really great. I just emailed them to tell them they might have a problem with their packaging and didn't ask for a new one. They said they are sending me a new one (although it's sold out and says it's on backorder) I was really happy with their customer service. I will definitely continue ordering from them online in the future.
abbyquack
Well-known member
Re: Huge Rave for MAC Customer Service!
Same thing here with the VAE, looks like I'm not the only one! I emailed them because although it wasn't a lot that leaked, I've had the same thing happen with brush cleaner and so I hate that sometimes their products leak. They're so nice to be sending me out a new one. I <3 MAC.
Same thing here with the VAE, looks like I'm not the only one! I emailed them because although it wasn't a lot that leaked, I've had the same thing happen with brush cleaner and so I hate that sometimes their products leak. They're so nice to be sending me out a new one. I <3 MAC.
cassandra-ellen
Well-known member
Best MA Experience
I've tried to search the forums and i havent been able to find a similar thread, so bear with me.
Let me know about your best experience with a MA. I've only been to mac counter/store a few times, but my last experience was really really good. The girl (sadly i didnt catch her name) was soo nice and helpful. I went in to find out about paint pots as a base, and she told me everything i needed to know. She even showed comparisons with and with out a base for a eyeshadow, and stuff.
She was very pretty too, and her makeup was really minimal, kinda stood out if that makes sense. It wasnt over the top and cake or.... too much.
This was at the Mac Counter at Myer in Chadstone (Melb, Australia).
So what good experiences have you had with some of the lovely ladies in black?
xx
I've tried to search the forums and i havent been able to find a similar thread, so bear with me.
Let me know about your best experience with a MA. I've only been to mac counter/store a few times, but my last experience was really really good. The girl (sadly i didnt catch her name) was soo nice and helpful. I went in to find out about paint pots as a base, and she told me everything i needed to know. She even showed comparisons with and with out a base for a eyeshadow, and stuff.
She was very pretty too, and her makeup was really minimal, kinda stood out if that makes sense. It wasnt over the top and cake or.... too much.
This was at the Mac Counter at Myer in Chadstone (Melb, Australia).
So what good experiences have you had with some of the lovely ladies in black?
xx
MissMarley
Well-known member
Re: Best MA Experience
Oh, I have a ton- but my favorite was an amazing girl who went through drawers to find the N Collection l/s she had left- in May! She was so helpful suggesting duplicates and ways to wear different things- and then gave me a Mauvement pigment sample. I wrote a compliment to both her store and MAC- if you have an MA from any line that you love, do that for them- it really makes your day, and especially if you write to the store they work for, the managers treat you a lot better!
Oh, I have a ton- but my favorite was an amazing girl who went through drawers to find the N Collection l/s she had left- in May! She was so helpful suggesting duplicates and ways to wear different things- and then gave me a Mauvement pigment sample. I wrote a compliment to both her store and MAC- if you have an MA from any line that you love, do that for them- it really makes your day, and especially if you write to the store they work for, the managers treat you a lot better!
cassandra-ellen
Well-known member
Re: Best MA Experience
Thats a really good idea. Its just a nice thing to do for them, plus it also helps to ensure that there will always be quality customer service.
Thats a really good idea. Its just a nice thing to do for them, plus it also helps to ensure that there will always be quality customer service.
coachkitten
Well-known member
Re: Best MA Experience
I always send an e-mail to MAC customer service to let them know if an MA did a good job.
My favorite MA (from 2000-2005) used to hold products for me that she thought that I would like, would always call on collection release days to remind me, would save postcards and other various MAC media for me, and would always great me with a hug when I came in the store. Sadly she moved on to another company but I have never found another MA that even came close to her. She was truly the best of the best.
I always send an e-mail to MAC customer service to let them know if an MA did a good job.
My favorite MA (from 2000-2005) used to hold products for me that she thought that I would like, would always call on collection release days to remind me, would save postcards and other various MAC media for me, and would always great me with a hug when I came in the store. Sadly she moved on to another company but I have never found another MA that even came close to her. She was truly the best of the best.
sharkbytes
Well-known member
Re: Best MA Experience
I had a truly wonderful MAC experience the other day...I was visiting the Menlo Park NJ mall, and the MA there was so sweet and helpful. I wound up buying Plumage (which I always eyeball and never seem to come home with) and Creme d'Nude Cremesheen, and was thrilled with both of my purchases. She also chatted with me about various e/s combos that we both like. It was so nice to talk with an MA who wasn't in a huge rush to sell things, and took the time to have a good makeup conversation. I will definitely look for her again if I'm in that area, because she really impressed me with not just her knowledge, but her kindness and courtesy.
I had a truly wonderful MAC experience the other day...I was visiting the Menlo Park NJ mall, and the MA there was so sweet and helpful. I wound up buying Plumage (which I always eyeball and never seem to come home with) and Creme d'Nude Cremesheen, and was thrilled with both of my purchases. She also chatted with me about various e/s combos that we both like. It was so nice to talk with an MA who wasn't in a huge rush to sell things, and took the time to have a good makeup conversation. I will definitely look for her again if I'm in that area, because she really impressed me with not just her knowledge, but her kindness and courtesy.
cassandra-ellen
Well-known member
Re: Best MA Experience
Ohh, the stories are super sweet. I really think a stores customer service is a major factor on if you return to that store again.
Thanks for sharing your stories guys.
Ps, thanks for the bump Lara
Ohh, the stories are super sweet. I really think a stores customer service is a major factor on if you return to that store again.
Thanks for sharing your stories guys.
Ps, thanks for the bump Lara
Mercurial
Well-known member
Re: Best MA Experience
Most of the MA's at my nearest counter pretty much ignore you, and when you ask to buy something, tut like it's such a hardship, the ones that used to be there were great
However, there is a male MA who is fantastic. He's chatty, offers great advice about colours and products that would suit and gives pigment samples (which I've never had). Plus he always gives me heads up about upcoming collections which is a bonus.
Most of the MA's at my nearest counter pretty much ignore you, and when you ask to buy something, tut like it's such a hardship, the ones that used to be there were great
cassandra-ellen
Well-known member
Re: Best MA Experience
It sad about the other MA's. You would think that they would try to make the most of everyones experience at Mac.
But thats good about the male MA though. He sounds really sweet. A heads up on up and coming collections is always nice
It sad about the other MA's. You would think that they would try to make the most of everyones experience at Mac.
But thats good about the male MA though. He sounds really sweet. A heads up on up and coming collections is always nice
Simply Elegant
Well-known member
Re: Best MA Experience
Every experience I've had at MAC has been good, at 2 of the counters and the freestanding store here.
Every experience I've had at MAC has been good, at 2 of the counters and the freestanding store here.
chocolategoddes
Well-known member
Re: Best MA Experience
I was assissted by one MA who was just a sweetheart. That's it. She knew as much as any MAC MA I had encountered and her makeup skills were great pur not superior to anyother MA I saw working there. But she was just... nice!
She smiled at me. She actually acted like she was listening to what I was saying and had an interest in helping me. And when she rung me up, she came from behind the counter, handed me my bag, put her hand on my shoulder, and told me good-bye and to have a nice day.
Best customer service I've recieved from an MA by far!
I was assissted by one MA who was just a sweetheart. That's it. She knew as much as any MAC MA I had encountered and her makeup skills were great pur not superior to anyother MA I saw working there. But she was just... nice!
She smiled at me. She actually acted like she was listening to what I was saying and had an interest in helping me. And when she rung me up, she came from behind the counter, handed me my bag, put her hand on my shoulder, and told me good-bye and to have a nice day.
Best customer service I've recieved from an MA by far!
jaysgirl
Active member
Re: Best MA Experience
I have to say that I love the MA's over at Bloomie's in bridgewater commons in NJ. Especially Amy and Holly. The MA's over at Macy's are awesome too.
I feel like I've hit the MAC MA jackpot!
The only problem is I feel like I'm cheating everytime I go to either counter because I know my other fave MA's are just down the other side of the mall
I have to say that I love the MA's over at Bloomie's in bridgewater commons in NJ. Especially Amy and Holly. The MA's over at Macy's are awesome too.
I feel like I've hit the MAC MA jackpot!
The only problem is I feel like I'm cheating everytime I go to either counter because I know my other fave MA's are just down the other side of the mall
