MAC RAVES - Great MA/Counter/Online Experiences

[dirtygirl]

I HAVE to give a SHOUT OUT to my OAKBROOK MAC LADIES!

they are the BEST BEST BEST ever!

i have been shopping at the freestanding store in Oakbrook Mall for a while (Chicago Area), and they have always been sooo sweet and kind and knowledgable. The ladies at the Nordstrom counter are kinda crappy (ok, they're rude and pushy), but the freestanding store is better.

I love Tina and Georgie there -- the manager is really cool too, but i don't remember her name. THere's another girl there, a blonde girl (with huge boobs heheh) who is also always sweet. I love how they listen as well as give advice, they remember your face and your name, and they're NEVER pushy!!!

In fact, I pointed Tina to the direction of Specktra.net tonight, so that would be cool if she signs up.

I love the Oakbrooke store. love love love. I'm very loyal to places that treat me well, and I feel like an uberprincess everytime i go in there.

<3
dg

 

[kannan]

Mac Counter in Nordstrom, GSP in Paramus NJ, ask for Gina! And if she's not there the whole counter is seriously so nice!

 

[serendipityii]

The MAC counter in Marshall Fields' in East Lansing, MI is awesome! They really know what they're talking about, as opposed to lots of other MUA who fumble their way around their products, and they're always helpful.

 

[Dianora]

Quote:

Originally Posted by shygirl As I've mentioned before, the Water Tower counter is awesome! I peek in during weekdays after work.

I second that, I was treated fabulously there after I got the brush-off from someone at the Oak St. store.

 

[AriannaErin]

Quote:

Originally Posted by afterglow I always go to the Pro one on Robson, in Vancouver! I loveeee it there, the MAs are always quite nice to me. My favorite MA is there... her name is Jenna! She's so helpful and non-pushy, and just genuinely a really friendly person! I can also go to the counter at the Bay in Pacific Centre, the counter at the Bay in Metrotown, and the free-standing store (I think that's what its called) at Metrotown. Actually, I've never really had a bad experience at MAC, but my favorite is still Robson.

Those are the stores I go to as well (in addition to the Guilford Mall Bay Counter, which is my least favorite). The Robson store is my favorite too! I love going late afternoon when it's very quiet and getting all the attention, lol.

But I also really like the freestanding store at Metrotown, the MA's are always really nice there too, super sweet. I'm actually not sure if I've been to the Bay Counter at Metrotown, at least not in a long time.

 

[laceymeow]

sadly there are no mac counters/stores where i live now.

however i do love some of the chicago area ones and i visit often.

good: freestanding in woodfield mall <3 - i ALWAYS get excellent service here, the MAs are really nice and know what they're talking about (most of the time)
watertower marshall fields counter - very sweet MAs!! excellent service & never too too busy.
not so good:: oak street freestanding - 8 times out of 10, i get ignored here... even when they're not busy at all. i also had a HORRIBLE d'bohemia makeover done at this store and when i said i wasn't happy with it, they kinda just rolled their eyes. (i'd said i wanted something like the postcard look and she used all the browns very lightly, ugh).
nordstrom counter on michigan ave - HORRIBLE!!!!!!!!!!!!!!!!!!! i refuse to ever shop there again. everytime i've gone they are so snobby i can't stand it.

i've only been to oakbrook once and they were pretty nice... the only thing that bugged me was i called them searching for a 15 pan palette (oak street & woodfield were both out) and they said they had plenty in stock. i drove out there from the northside of chicago and when i got there they said they had none but they had 4 pans readily available. i'll let that slide cause they were so sweet.

edited to add that the orlando pro store is awesome!! i went a little over a year ago (on vacation) and they were some of the sweetest, most helpful MAs i have ever encountered.

 

[sarahbeth564]

Quote:

Originally Posted by d_flawless i went in just to get a new foundation shade (winter skin, gotta go down a few shades), and one MA (i was @ a mall in the east bay, she's now transferred to the counter @ union square, downtown SF) totally did my foundation and contoured me with bronzer, then explained how she did it...of course i ended up buying more, but i obviously went in just for that one thing, i thought it was awesome, since usually i get the "omg, she doesn't look that old, she's not gonna spend $..." look (i'm 18, with make up i look way older, but still...college students are, and look broke usually!)...yay for going in around opening time on a weekday, it's true, when they have time, they're (as w/ anyone in customer service) way more helpful

which mall in the east bay?

 

[nakobear]

The MAC Freestanding store in Del Amo Mall in Torrance, CA has great MAs who are really friendly and helpful...in the same mall, Macy's has a MAC counter and the MAs are not that nice...always chatting with each other and have this attitude...

The MAC Pro store in LA is great =) The MAs there are so knowledgable and definitely really helpful and friendly.

 

[oiseaubleu]

Great post!

Note-worthy MAC:

The Pro store in NYC. I visited a while back as a tourist, and they made me feel so at home. I think they could tell I was a bit awe-struck (it being my first Pro experience and all) and they helped me make some good choices and explained products I hadn't had the chance to try yet. The icing on the cake was when I asked for a sample of Red pigment and the MA just gave me the original jar since there wasn't that much left in it. I thought that was really sweet of her since I'll be able to use it as an empty later.

Favorite MAC:

The Counter in Belk at Haywood Mall in Greenville, SC is the best I've EVER been to. Yes, it's in my hometown, so that helps, but all the MAs there are always so sweet and helpful. If you ever come down this way, you need to look for Laura. She's the absolute best MA MAC has as far as I'm concerned. She makes all of my trips to the counter twice as fun and doesn't send me off till she gives me samples of products she thinks I'll like. She's always right, too. If all MAs did this, I'm sure MAC would make twice what they already do. Not sure about y'all, but when I receive good service, I spend more.

(Oh, and, yes, I've e-mailed MAC about her

If a MAC employee deserves some recognition, I surely give it to them

)

 

[YOOTOPiA]

the pro store in l.a. is definitely great! i went in today to get some pigments and ccbs and the ma gave me a free lipstick and lipglass!!! never had that happened ever! i didn't even ask =) super happy

 

[hungrychild]

Quote:

Originally Posted by AriannaErin Those are the stores I go to as well (in addition to the Guilford Mall Bay Counter, which is my least favorite). The Robson store is my favorite too! I love going late afternoon when it's very quiet and getting all the attention, lol. But I also really like the freestanding store at Metrotown, the MA's are always really nice there too, super sweet. I'm actually not sure if I've been to the Bay Counter at Metrotown, at least not in a long time.

I concur, I went into the freestanding store at metrotown today and I was very warmly received (even though it was extremely busy). And because I haven't been there for months, I kind of expected them to be kind of snotty. It's the treatment I usually receive at mac when I don't usually hang around there (because of my age? I don't know. whats a 15 year old gotta do around here to get some service? holla at yo oakridge mall).

But my best mac experience has to be at my counter in richmond, b.c., I go there maybe once every two weeks, and they know how much I spend. I kind of feel like I have to spend a lot before I get really good service, but they treat my friend just as well who often only buys one thing, or sometimes just comes to check things out and come back later. I think all the MA's there are sweet, wonderful, and very knowledgable.

 

[panties]

ooooo

my favorite store of all time: Fair Oaks Mall freestanding with my wife angie, and now nikki from Tysons Galleria freestanding got transferred to fair oaks so there's no reason for me to go to tysons now =)

the freestanding at pentagon city was AWESOME the one time i was there.

the nordy's counter--tysons I the MA's are sweet, but they are always busy...

the MAC counter at short pump--richmond VA is great

MAC that carries some pro items on fuencarral st.--madrid, spain is really great ;D

not so good: hects in tysons I...no one should go there because the girls there are somewhat nasty.

 

[JLEEMARKOWITZ]

Quote:

Originally Posted by fireatwill I LOVE my MAC counter. I know a few girls there and they are all SO nice and helpful. I think ive only been there ONCE where I didnt have a very very good mac experience. My MAC counter is in MACYS at the Pembroke Lakes Mall. Woohoo

i agree! they are so nice there

 

[JLEEMARKOWITZ]

Mac Counter in Bloomingdales @ The Falls Mall In Miami

Mac Counter In Nordstroms @ Dadeland Mall In Miami-its horrible that i dont know the MA's name but he called me after the hurricane to make sure i was ok and sends me thank you cards everytime i buy something! all the MA's there are super nice,but he is wonderful!

 

[LineausBH58]

so wonderful

i work in Freehold Raceway Mall (freehold, NJ) so I go to the Nordies there
THE ONLY MA I go to.... is Mersedes... she super nice.. always helpful we talk and laugh... and I buy makeup..but she also stops me when i'm in one of those oh... what else do i need moods... she'll say something like "Girl stop spending your money.... wait to you see the next collection"... she's great.... some of the other people there are nice like Louis..he's cool.... but when they see me... everyone knows I wait for Mersedes

Also also Macys in Eatontown Mall in NJ .... Ricky he's cool He found me Voliet Femme nail polish...after i looked in 1 store and 2 counters for it....

 

[gigiproductions]

my wonderful MA's @ soho and the pro store in NYC..i always send in compliments for them

 

[ette]

bloomingdales counter at mall at short hills - this guy that works there (aw i'm awful i don't know his name...i'm so bad with names) is the sweetest person ever! he picks out the best colors for me and always compliments me on my eye color.
mac store at mall at short hills - this girl that works there! i also forget her name bahhh i'm awful. she looks sort of like paula abdul lol. but she is sooo sweet! she remembers me and i got my makeup done at nordies and went in there to visit my friend who was getting hers there (this was for an event we were going to) and she said i looked gorgeous! she's so sweet and always remembers what i buy so i don't buy similar things. such a sweetie!

 

[Wattage]

Quote:

Originally Posted by hungrychild I concur, I went into the freestanding store at metrotown today and I was very warmly received (even though it was extremely busy). And because I haven't been there for months, I kind of expected them to be kind of snotty. It's the treatment I usually receive at mac when I don't usually hang around there (because of my age? I don't know. whats a 15 year old gotta do around here to get some service? holla at yo oakridge mall). But my best mac experience has to be at my counter in richmond, b.c., I go there maybe once every two weeks, and they know how much I spend. I kind of feel like I have to spend a lot before I get really good service, but they treat my friend just as well who often only buys one thing, or sometimes just comes to check things out and come back later. I think all the MA's there are sweet, wonderful, and very knowledgable.

I agree that our pro store & the metrotown location have wonderful service. I was at MAC last night on Robson and the girls were all so nice - very pleasant without a fake niceness to them!
My only beef with Metrotown is I don't think MAC staffs enough SAs & MAs for that store. In peak periods it can be a long wait to get some help. I feel bad for the staff if I have more than one or two questions. I have never seen a busier MAC store than that one!

In regards to the Richmond counter (which is also mine - I am there once every week or two as well!!), I find lately I have been getting awesome service. I notice a lot of new faces everytime I am there. I must say though that over the years (past 2 maybe) some of my worst MAC experiences have been at that counter. Although I really like it now, I have run into some very apathetic and standoffish SAs & MAs @ that counter. Funny thing is, I don't see them working there anymore.

I would also like to give kudos to the Bay counter on Georgia & Granville. I have had amazing service there before!

Go MAC!!

 

[pugmommy7]

My Fave is Jen at the MAC in Towson town center. Super nice helpful and does kick ass makeup. never even looks at me crosseyed when i have the kids with me- which i KNOW can be distracting. But 99% of the mua's there are great. you may get a dud here and there,but rarely.(edit: April is fantastic too!)
BUT the cs is FABULOUS @ The Nordie's @ the same mall. Really awesome and never a hassle to return stuff.(Tonya rocks!!)

 

[KJam]

When back in the US, I've been to freestanding stores in the Burlington Mall (MA) and in the Mall of America (MN) and have recieved excellent service.