MAC RAVES - Great MA/Counter/Online Experiences

[danabanayna]

Quote:

Originally Posted by moonrevel PBI, but yes! It's my counter as well, and I pretty much love all the MAs there: Becky, Jane, Britta, and Joe. They're all very helpful and super cool.

Downtown Pittsburgh...I love Becky!!! She's the best!

 

[cruz_kitten]

southern california counters!!

best counter evvvvver is the nordstroms counter at the cerritos mall. everyone there loves it when i come in and thinks im crazy. they always ask me "what are you getting this time?" or "i'm pretty sure you already have that" or even "girllll, what dont you have?" . . . i love them all, especially germaine & adrianna!! they all get surprised when i know more about upcoming collections and products than they do! but its all good!!

i've only been to the pro store in l.a. once and i got the best service, adam was the guy's name and he was so helpful!!

the few times i've gone to the freestanding store in the brea mall, all the help i've gotten has been the greatest too!! they're really super nce and know exactly whats right for me.

and my favorite other counter is the macy's counter at the westminster mall. jenny is my favorite there. so tall & beautiful, i envy her! but she's a sweetheart just like the rest of the counter.

the only other counter that i dont really care for is the macy's counter at the lakewood mall. no one ever seems to care about helping anyone, at least when im looking.

note : these are all l.a./orange county locations. i love it!!

 

[freyja313]

Nordstrom at Bellevue Square in Bellevue, WA - Allyson and Yvonne are the best!

 

[squirlymoo]

I love love love the MAC counter at the Nordstroms at the Galleria in Riverside, CA. I've never met an MA there who wasn't completely sweet and helpful. I even went in once and I told the lady that I was completely broke but that I was feeling sad and that the MAC counter makes me feel better and she stood and talked to me for ten minutes to make me feel better. I believe she said her name was Adrienne.

 

[gummybug]

My best MAC experience was at the MAC store close to the Beacon Theater in NYC. The MA was really nice and helpful, and didn't make me feel like a tool when I didn't know the name of what I was looking for (I'm not as good as you girls!). I didn't ask for his name, but he had dark hair and a faux-hawk type hairstyle with a blue streak in it.

 

[midgetfury74]

Quote:

Originally Posted by ShelleyME In the US, the best ones were the freestanding stores in Houston, TX. Last summer, the one at Rice Village struck up a friendly conversation with me.

This is my beloved store its literally no more than 2 minutes down the street in a open mini mall kinda place the MAs are so awesome everyone is so nice and helpful and liek to show the new merch.Try to work with either Chrisor Bianca, both are amazing!

 

[peanut]

Can't say enough good things about the wonderful MAs at the MAC at Dillards in Albuquerque!!

 

[Pascal]

There are hardly any good MAC Counters here is Southern California, unless you know a few girls or guys that work at that counter, sometimes people who work for MAC tend to avoid me, maybe they are Intimidated because my make up looks better then theirs haha and I don't even work for MAC and sometimes I get really nice compliments from the people at the MAC counters.

 

[LisaR]

Quote:

Originally Posted by Life In Return The MAC Pro store at Northpark Mall in Dallas, TX... Skylar and Javier are the best! So helpful and sweet

I have had THE WORST experiences in the Northpark Pro store but after reading your post I decided to try once more. Went back yesterday and Skylar wasn't there but Daniel and Javier were. By far the absolute best service I've recieved at a MU counter anywhere! I made sure to tell Javier he'd been mentioned and told Daniel he would be as well. I got cards from both and will definitely resume shopping there. Thanks, Life In Return for restoring my faith.

 

[Life In Return]

Yay, Lisa

Yea, I have had bad experiences at the Northpark Pro store as well when Javier and Skylar have not been there. As you know, Northpark is a very NICE mall, and one day, I had just gotten off of work so I threw on sweats and wrapped up my hair and went in there. I bought things, but I was treated as if I didn't belong there and it felt like I was 'rushed' to buy my stuff. But Skylar and Javier are so awesome. I love them; I only like to buy from them when I go there

 

[kiss_love_kill]

Australia Melbourne city Myer... well most of the time anyways ^.^ but then again i only buy stuff if "my" MA's working... thats saying something right lol

 

[Colorqueen]

I have had some good experiences at MAC counters- but I am at a disadvantage- I have to travel far to get to one.

So in person, the Syracuse NY counter has been fabulous at Macy's (formerly Kaufmanns) but on the phone the most amazing (and I have talked to many of them) has been Union St in San Francisco.

Mauro at Union St In SF Pro Store is unbelievable. He makes me feel welcome and helps me a lot to learn about products since I can not get to a MAC counter or store hardly ever.

Some of the others at SF on Union St are nice to, but Mauro is the nicest of all so far.

 

[electrostars]

Quote:

Originally Posted by serendipityii You're right... I usually get there by cutting through campus (EL) so it doesn't really hit that I'm in a different city! I loooooved Sean Paul, but he was transferred to Twelve Oaks... =( I have a new fave MA, I don't know her name, but she came from Flint and is assistant manager, I think? Lindsay, the manager, pretty much rocks too... I'm waiting for them to hire so that I can get in there somehow!

I got an app from them a few visits ago because I was talking to the manager about how I'd LOVE to work for MAC, but I'd never get a job because I've never attempted to put make-up on another person before. LOL.

 

[AudreyNicole]

Have you ever emailed MAC to express your love...

for LE products? Do you beg for them to make them permanent? Or am I the only crazy one? I emailed them begging and pleading to please consider making Graphic Brown fluidline permanent. I was not at all expecting any kind of reponse and was quite excited to see an email in my box this morning. Apparently, my feedback will be passed along to the higher-ups... and so maybe, just maybe I won't have to buy 8,732 backups of my beloved Graphic Brown.

So, what have you emailed them about?

 

[iiifugaziii]

I've never e-mailed them... but I just wanted to second that graphic brown fluidline SHOULD be permanent! that color is so pretty! I've been saying that since I saw it

So cheers to you for writing them to tell them that. THey take customer feedback seriously

 

[princess]

I sent an email to my local MAC asking about when a collection will be released, but I never got a reply.

But I did consider emailing them for Stereo Rose MSF.

 

[starlight502]

I email them all the time about LE products! glad to knwo someone else does

 

[glittergoddess27]

Yeppers,.. I email about both love and aggravation all the time,.. Phew,.. you should have read the one I sent about the whole B2M not for LE's,.. LOL, it would have made a Harry Potter Howler letter cry. I have e-mailed them every month for a year now about a True Red eyeshadow,.. well here comes one with the holiday collection so I am told,.. took them long enough, let's see if it is everything I had hoped for or if I have to send them an e-mail about color blindness,... LOL. This helps MAC out in the fact that if they are getting 100 e-mails about 1 product it may influence their decision to keep/repromote it. I have often though of sending Susan Sheridan (Global Consumer Person @ MAC) a strip-o-gram with "Pleasureflush" written all over the guy to get my message across,.. so sometimes e-mailing works slowly or doesn't work at all,.. but it doesnt hurt to try!

 

[ebonyannette]

I emailed MAC but in regards to my compact dropping on the floor and smashign into 1,000 pieces.
i just wanted to see if they had any tips for putting it back together (like mix it with something and press it)
Instead they asked for my address to send me out a new one!!!
Ever since then I was hooked on MAC, their customer service is awesome.

 

[theleopardcake]

Quote:

Originally Posted by ebonyannette I emailed MAC but in regards to my compact dropping on the floor and smashign into 1,000 pieces. i just wanted to see if they had any tips for putting it back together (like mix it with something and press it) Instead they asked for my address to send me out a new one!!! Ever since then I was hooked on MAC, their customer service is awesome.

that's AWESOME!