Why do so many people have the stereotype that the girls who work at MAC are major snobs or *itches?! Is this generally true? I think people are intimidated by the girls and, therefore, have preconceived notions about how they are going to be even before they get to talk to them. All the girls I work with are nice, but then again, I'm on their side of the counter. Haha.
MAC Stereotype
- Thread starter shabdebaz
- Start date
jennbutt26
New member
I don't know. All the girls at my counter are so nice and helpful. I just love them and could gush on and on about them for days.
Nycutie182
Well-known member
Some of the people who work at MAC are and some aren't, just like all other people. Some are great and some suck; some are having a good day and some aren't (not necessarily an excuse to be rude but you know). I've generally had good, if not great experiences. One or two negative experiences maybe.
Eemaan
Well-known member
This is relative wherever you go. As human being we all have to learn to subdue our prejudices about other people. People make pre judgements about eachother whether you are a buyer or seller. hence their reactions do not often disguise these prejudgements well in their reactions and responses to you.
I've had a combination of both experiences, i think the best thing for us through is to be a better example of how to treat people rather than snarling them away. Im a high school teacher by profession and it is *so* constantly hard to treat *all* my students like the unique individual wonderful being they really are 10 hours a day 5 days away.
My main gripe with MAC people is not their nastiness but actually their lack of knowledge on products and colours...but thats another thread.
I've had a combination of both experiences, i think the best thing for us through is to be a better example of how to treat people rather than snarling them away. Im a high school teacher by profession and it is *so* constantly hard to treat *all* my students like the unique individual wonderful being they really are 10 hours a day 5 days away.
My main gripe with MAC people is not their nastiness but actually their lack of knowledge on products and colours...but thats another thread.
aziajs
Well-known member
Quote:
I have had similar instances. I love MAC and will continue to go and shop but I know that the reality is that most of the MAs I come into contact with are going to be people I don't like. Whether it's a situation where they ignore me, rush me, get an attitiude with me, or don't know enough to help me it's always something. I usually find that when I come across an MA that I actually really like and get along with it's rare and I like to continue to come back and see that person but it's a hard thing to find.
| Originally Posted by Estellea I'd say I get more a negative impression when I go that positive, since I'm usually ignored, or stared at snootily as if I'm going to steal something, when in fact I do have rather enough money. Though sometimes I do get the few who seem lovely. |
I have had similar instances. I love MAC and will continue to go and shop but I know that the reality is that most of the MAs I come into contact with are going to be people I don't like. Whether it's a situation where they ignore me, rush me, get an attitiude with me, or don't know enough to help me it's always something. I usually find that when I come across an MA that I actually really like and get along with it's rare and I like to continue to come back and see that person but it's a hard thing to find.
baby_raindrop
Active member
I'm intimidated by the girls at my MAC counter because they always look so perfect. I mean, they're sooo nice and helpful so this is really all just in my head, but I just feel like I can't go up there unless I look polished.
faithhopelove24
Well-known member
When I worked for MAC it was unfortunatly, more bad than good. I found myself trying to compensate for the ugly attitudes of some of my co wokers. Our store had more complaints than any other in our region. The people I worked with weren't passionate, it was just a job and nothing more. Now that I've moved to a diffrent city, I would love to work at MAC again. If I choose to work again, maybe this time the people I work with will be passionate about the great job that has been given to them.
pumpkincat210
Well-known member
My mom thought mac was only for black people. I have no idea where she'd get that idea. She loves Clinique, so its not like she's never seen the mac counter they are across from each other at the mall we go to.
I personally haven't had a problem with rudeness other than the other day when I went to MAC. I walked up and asked to see their brushes. I had to ask 2 girls twice. They were just talking. I then asked to buy the pencil brush. The girls looked at me like I was crazy and said, I don't think we carry that and resumed their conversation. Then the girl who was doing a make over on the other side of the counter was listening to us came over immediately, dug through the jar and said, "of course we have it, it is number 219, and i really like this brush" Then she instructed the girl to further help me. After I paid the manager came back, that is my favorite ma, the other girl told her what had happened and the girls that were ignoring me got a talking to. lol.
Being in a sales position, you have to know Customer Service. You really never know who is gonna buy. And if you don't get commission, then at least you should enjoy your job enough to talk about it with customers...
I personally haven't had a problem with rudeness other than the other day when I went to MAC. I walked up and asked to see their brushes. I had to ask 2 girls twice. They were just talking. I then asked to buy the pencil brush. The girls looked at me like I was crazy and said, I don't think we carry that and resumed their conversation. Then the girl who was doing a make over on the other side of the counter was listening to us came over immediately, dug through the jar and said, "of course we have it, it is number 219, and i really like this brush" Then she instructed the girl to further help me. After I paid the manager came back, that is my favorite ma, the other girl told her what had happened and the girls that were ignoring me got a talking to. lol.
Being in a sales position, you have to know Customer Service. You really never know who is gonna buy. And if you don't get commission, then at least you should enjoy your job enough to talk about it with customers...
bluegrassbabe
Well-known member
I've been to counters, freestandings, and Pro stores all over the US and have never had a bad service experience. My best experience was probably at the PRO store in Las Vegas. The service there was exceptional, and all the MA's were so friendly. My biggest complaint about my local MAC is that some of the newer hires don't know the products at all. But they are still really nice.
Isis
Well-known member
Quote:
I agree 110% with that.
The counters at Nordstrom are where I've gotten the worst service! Even on their down time when it's not jam packed, and there's no way I'll go to one of their events, it just gets so insane. I almost always get ignored, passed over, snotty "I-can't-bother-with-you" attitudes, eye-rolling, wrong items, you name it. I'm not saying that all the MA's are like that, but maybe 90% of the ones I've delt with. I can count on 1 hand the girls that treat me well. Those are the only ones that I will give my sales to even if I have to wait for them.
As for free-standing stores, I've always received stellar service, and I adore going to them! I have only ever had one gripe and that happened just last week. I actually wrote MAC corporate a complaint about this girl she made me so angry.
| Originally Posted by pumpkincat210 Being in a sales position, you have to know Customer Service. You really never know who is gonna buy. And if you don't get commission, then at least you should enjoy your job enough to talk about it with customers... |
I agree 110% with that.
The counters at Nordstrom are where I've gotten the worst service! Even on their down time when it's not jam packed, and there's no way I'll go to one of their events, it just gets so insane. I almost always get ignored, passed over, snotty "I-can't-bother-with-you" attitudes, eye-rolling, wrong items, you name it. I'm not saying that all the MA's are like that, but maybe 90% of the ones I've delt with. I can count on 1 hand the girls that treat me well. Those are the only ones that I will give my sales to even if I have to wait for them.
As for free-standing stores, I've always received stellar service, and I adore going to them! I have only ever had one gripe and that happened just last week. I actually wrote MAC corporate a complaint about this girl she made me so angry.
lah_knee
Well-known member
i think i a lot of people already have their mind made up that MAC employees should know it all. and that they should be experts in all departments. no one expects that much from many of the other brands because they arent as popular or flashy. YES MA's should know general product information... but we arent esthiticians, or any other liscensed cosmotologists. we just know the basics and honestly, when you are a new hire, you might not go to MAC's basic training for MONTHS! it only happens every so often. so its not always their fault. whenever anyone asks me something and im unsure i just find someone and ask them to give me the 411 on whatever it is so i can relate the message back to the customer.
anyway, ive NEVER had any experiences with any mac ma being rude, snotty, etc etc... if anything i always feel they come and ask if they can help TOO SOON when im still deciding on things
as a buyer i like to be left alone. i make up my own mind about colors and products. but i know there arent many buyers like me hahaha now that i am an employee i see lotssss of people need help or have questions, and im there to assist in any way possible
anyway, ive NEVER had any experiences with any mac ma being rude, snotty, etc etc... if anything i always feel they come and ask if they can help TOO SOON when im still deciding on things
as a buyer i like to be left alone. i make up my own mind about colors and products. but i know there arent many buyers like me hahaha now that i am an employee i see lotssss of people need help or have questions, and im there to assist in any way possible
pinkfeet
Well-known member
Wellll,
sometimes its true.
Before I worked in the industry I would only shop at the Nordies MAC counter because at the time, they were the nicest.
Now, I know the girls at both counters but I can only shop at the MAC store since I have a card. But I will say this - people change when they move to MAC - I have seen it, witnessed it, and for some reason they think they are all that and a bag of chips when they first get to MAC, like its the end all be all of jobs.
I had one friend who noone talks to anymore, she is so stuck up now and another who just works at the MAC store just for a job - doesnt care about makeup any longer and cant wait to get outta there. Retail sucks for some people, customers change you, when you get dumped on so long it happens. And another who just loves it to death and who will probably die there she just loves it so much and you can tell, she is so nice and happy. And tons of others who literally strut around the mall like they own - just because they work at MAC = please. You dont make 200,000 a year, you are not the next top model, you didnt win the nobel peace prize, - you sell make up plain and simple and it might be hot makeup but its still makeup so calm down, relax and please can I get some service? I've been waiting in line for 15 minutes now!
So, I can totally relate where some MAC counters are really mean and rude, but then so a lot of other makeup counters, and some are really really nice.
sometimes its true.
Before I worked in the industry I would only shop at the Nordies MAC counter because at the time, they were the nicest.
Now, I know the girls at both counters but I can only shop at the MAC store since I have a card. But I will say this - people change when they move to MAC - I have seen it, witnessed it, and for some reason they think they are all that and a bag of chips when they first get to MAC, like its the end all be all of jobs.
I had one friend who noone talks to anymore, she is so stuck up now and another who just works at the MAC store just for a job - doesnt care about makeup any longer and cant wait to get outta there. Retail sucks for some people, customers change you, when you get dumped on so long it happens. And another who just loves it to death and who will probably die there she just loves it so much and you can tell, she is so nice and happy. And tons of others who literally strut around the mall like they own - just because they work at MAC = please. You dont make 200,000 a year, you are not the next top model, you didnt win the nobel peace prize, - you sell make up plain and simple and it might be hot makeup but its still makeup so calm down, relax and please can I get some service? I've been waiting in line for 15 minutes now!
So, I can totally relate where some MAC counters are really mean and rude, but then so a lot of other makeup counters, and some are really really nice.
productjunkie
Well-known member
This really bothered me..because I work for MAC. A part of me agrees with you girls because sometimes when I went to the MAC counter I felt intimidated. I felt like an idiot for asking "stupid questions" about something I was unsure of... or maybe not even asking at all. But... that was my own insecurity. No one gave us a manual at the beginning of our training to let us know how to treat customers badly... because we dont. We always try to give the best service and help everyone as best we can (like any counter) Sometimes we dont know the answers to all of your questions (hey they can only teach us so much!) but when I dont know the answer, I will tell you I dont know and I will find someone who does know. Alot of MAC artists are like this as well. I cant speak for all of us because there are always those bad apples -- ur favorite store probably has that one sales person you can not stand --- but for the most part we are always really nice and ready to help you out whenever we can.
But in the end...
Girls are bitches. No offense to anyone here... because alot of people who frequent this site are chicks. But, it's the truth. Alot of girls are jealous of others and dont have enough self confidence to talk to someone who they might think is prettier than them, or maybe has better hair or whatever... or maybe there just a girl and u dont really get along with girls that much and u wanna give someone else the run around. Whatever your reason... get over it. Because alot of times I work with girls that dont like me, and I personally dont like them. They wont give me the time day and I wouldnt do the same to them. So it's nothing personal, ladies. Just girls being girls.
So next time u go to a mac counter... relax. We will help you when we get a chance (we're the hottest counter at ur mall) and dont take it personally if we dont know the answer or maybe someone is having an off day... it happends.
But in the end...
Girls are bitches. No offense to anyone here... because alot of people who frequent this site are chicks. But, it's the truth. Alot of girls are jealous of others and dont have enough self confidence to talk to someone who they might think is prettier than them, or maybe has better hair or whatever... or maybe there just a girl and u dont really get along with girls that much and u wanna give someone else the run around. Whatever your reason... get over it. Because alot of times I work with girls that dont like me, and I personally dont like them. They wont give me the time day and I wouldnt do the same to them. So it's nothing personal, ladies. Just girls being girls.
So next time u go to a mac counter... relax. We will help you when we get a chance (we're the hottest counter at ur mall) and dont take it personally if we dont know the answer or maybe someone is having an off day... it happends.
Lo-Fi_Thriller
Well-known member
some places its true. all beauty lines have thoes snobs. over where i work i have afew snobby associates - two work in Chanel, one in Dior, 4 in my area (MAC), 2 in perfume, and the queen bitch herself the makeup department manager...but there is always a few diamonds in the rough, its sad my counter has tons of nasty girls who lie to customers to make them buy after they sell a ton they come over to me and say "oh my gawsh that old lady just dropped 300 dollars on some Ugggllyyy makeup" or " i dont believe she went for the colours i chose for her" - when i give advice to the customer i tell them the truth, not what they want to hear or to make my $110 a hour cerfew - and im not a drive by MA either - i actually take some time and ASK what they are looking for and actually help lol.. because when your distruthful to a customer they become unhappy and that ends up as a return and your comission goes down the drain..
