MAC Stereotype

[SonRisa]

The newest stereotype I've encountered is that MAC artists are dumb . . . which is why we do makeup. God people irritate me!!!!!!!!!!!!!

 

[shabdebaz]

I would say it is more the middle aged customers who are like that. It seems like the younger girls are content with browsing or trying on colours while they are waiting for service.

 

[lah_knee]

lets just say there is a widdeeee range of customers we get and we have to read them the second they approach. its kinda hard. we get younger girls who look scared or intimidated... groups of girls who are in awe of your makeup and ask a billion questions and love everything you show them... women who are super picky and dont want to try anything new even though they say they do... etc etc... the area i live in isnt filled with snotty rich bitches thank god so i dont really deal with the crowd that has money. i deal more with middle/working class people...

 

[asnbrb]

it's kind of odd. i go to the freestanding store in Ala Moana a lot and I usually get good if not great service. My friend, however, went in there to buy something for me for Christmas and was completely ignored the first time she went in there. She left and went back at the end of her shopping trip thinking that it was because it was busy and was ignored AGAIN despite being one of very few in the store for more than 15 minutes (more MAs talking amongst themselves than customers). She got pissed off enough that she stormed up to the nearest chit chatty MA and demanded to know if that's how they treat all customers and how exactly were they trained to greet customers ESPECIALLY during the Christmas shopping season. After that, they treated her with kid gloves, especially when she told them to go in the database and to look up my name and see what I already had. They also apparently found her mother and her sister in the database.

Now, both of us used to work in the restaurant/retail industry (Dave and Buster's), so I know that she doesn't take customer service lightly. In fact, I think that she gave me the "extra sugar coated" version of the story. Also, we BOTH know someone who works there and it's highly doubtful that she would've told off the girl lightly knowing that she's our friend's coworker.

 

[Demosthenes]

*edited because this post contains personal information about my location and identity and can be seen via a google search*

 

[clamster]

some of them are sooo friendly and nice, but then others just mean, they should be friendly when you ask for help, others seem to avoid you question. The other day I asked for a sample of pigment from a girl and she looked pissed off and them when I recieve my sample there was pretty much nothing in the container, I thought it was empty at first. Then I was looking at the blot powder and tried to ask the lady what color I should get and she told me and just stood there like I was supposed to do something. I wish they could suggest more things but not in a pushy way. If they see someone they could suggest what colors would be good on them.

 

[melaniumom]

I've never really had a BAD experience. I usually go straight to the pro store or order online before I go anywhere else. Any store I have ever been to I have never had any problem. The artists at the pro store are just awesome. They've never been anything but helpful and super-nice.

The only snobby encounters I've had are with the male MAC artists! LOL Nothing too terrible, but I get the snobby vibes from them way more than I do from the females

I've never gone to a counter or store with the expectation that the person helping me would be rude or crabby or snobby or anything of the kind!

 

[Hilly]

Quote:

Originally Posted by aziajs I have had similar instances. I love MAC and will continue to go and shop but I know that the reality is that most of the MAs I come into contact with are going to be people I don't like. Whether it's a situation where they ignore me, rush me, get an attitiude with me, or don't know enough to help me it's always something. I usually find that when I come across an MA that I actually really like and get along with it's rare and I like to continue to come back and see that person but it's a hard thing to find.

I agree 150%!!
I loovvee the SAs at the free stnading store in Rice Village (houston) but- that is about 30 mins from me where I can just go to Macy's MAC...but there, they arent always friendly or want to help you out. They sometimes make me feel like I am inconviniencing them. It's not a good feeling especially since I spend a large amount of my disposable income there...

It makes me wonder why they treat me that way...am I not good looking enough to be serviced by them? Do I look like I am going to not buy anything?

It sucks!

But thank goodness I have found some awesome SAs elsewhere.

 

[BunnyBunnyBunny]

I'm a freelancer and I love everyone I have worked with, everyone has been amazing. However, I know that some people are intimidated by me because I'm a 6'1 guy in makeup. But I always am really nice, down to Earth, and try to be helpful so hopefully I don't come across as snobby or anything!!

 

[GreekChick]

Quote:

Originally Posted by AllINeedIsMac I only met one good MA, all the other ones are bitches. That's just my opinion. I spend a lot of money in MAC, you can see for yourself in my hauls and traincase. Today, I went to return a few things (nothing major, foundation pumps, and some sponges). And the girl was like "Soooooo, all you're keeping is the lip conditioner?" and I'm thinking to myself like, "Bitch, if you don't just haul your snobby ass over to the lingerie stuff and let me buy the crap that I really want, then maybe you can stop being so into what I kept from my original purchase!". Of course, this wasn't at my usual MAC, so I'm going to MY MAC now and spending the money I really wanted to there.

Tasteless.

 

[angeliquea~+]

The MA's at my local mac store have a bit of a reputation as being like the stereotype, as in they're rude to/ignore customers. Personally I've never had a problem with them, although sometimes they can be less than attentive which I don't mind because normally I'm browsing and want to be left to my own devices.

The people at the Pro store in Melbourne are fantastic, they encourage you to play with the makeup

there's nothing worse than going to a makeup counter and testing the makeup only to have some powdered old lady frown at you as if you're some kid that's just been caught with their hands in the cookie jar

 

[Bybs]

I've never had any problems with MAC MA's but then again my local is a smaller, more personal counter.

 

[bAbY_cHiCkEn01]

Some of them here (in Adelaide,) do tend to ignore me a bit but then, I have 2 awesome girls who know me instantly, always ready to greet me and always have conversations with. Its a little scary that they also know its me on the phone when I ring up... before I've told them who I am haha... its nice though. I seriously appreciate it.

 

[ilorietta]

here in uk (london to be specific) i have never had a bad experience. Everyone has always been sooooo helpful and down to earth. I love Mac shops! I always feel comfortabe when i stop and look at everything for as long as I wish....

 

[JillBug]

i have never had a bad experience at my local macy's counter. everyone there is really sweet and helpful, but there is one ma who is my absolute favorite and she's leaving in a week

but she did give me her card and i also found out that we go to the same church so if i need anythin she said she would be glad to help!

 

[bebs]

theres a few stores in the area I refuse to go to, and others where I will go first nordstroms in the spectrum is one of the best places I've ever been to, the pro store up in la as well is great I totally love going there everyone is wonderful and so helpful (it doesnt hurt collections come out a week or so earlier either) south coast, mission and all the malls and counters are great I love them all and have always ran into helpful wonderful people.

however I've had nothing but trouble at the brea store they refuse to talk to you, give help. I've had a few MA's refuse to return things when I had the recept and had to talk to the manger and had her return it, all around its not a great store, they were out of stock and refused to call another store to help me locate the item I wanted and just pushed other products on me intstead.

 

[giz2000]

Quote:

Originally Posted by Juneplum i personally have never had any problems with mac ma's, and i've gone to numerous counters and free standing stores all over this country

that's cuz we luv you!!!!

 

[lara]

If you go into a situation with a pre-conceived notion that all X are Y, then I'd suggest that you're going to create a self-fufilling prophesy. If you go in and expect all MAs to be bitchy and are on the defensive before someone has even greeted you, then chances are good that the MA is probably not going to be all sunshine and sparkles when it comes to dealing with you.

Not that I'm excusing those people who are shoddy front-line retail workers (because they certainly exist, and in good numbers as well), but I'm sure a lot of bad service tales stem from the someone bringing their issues and dramas out shopping with them.

 

[AllINeedIsMac]

Rock on, Lara! I totally agree!



Quote:

Originally Posted by lara If you go into a situation with a pre-conceived notion that all X are Y, then I'd suggest that you're going to create a self-fufilling prophesy. If you go in and expect all MAs to be bitchy and are on the defensive before someone has even greeted you, then chances are good that the MA is probably not going to be all sunshine and sparkles when it comes to dealing with you. Not that I'm excusing those people who are shoddy front-line retail workers (because they certainly exist, and in good numbers as well), but I'm sure a lot of bad service tales stem from the someone bringing their issues and dramas out shopping with them.

 

[landonsmother]

not all girls, just some. however, i love the girls at my MAC counter. the'yre really nice & helpful.