liquidsirenhoney
Well-known member
there are a few girls at my vcounter that are nice the rest look as if i'm going to steal something or stare me down. i guess it just depends.
MAC Stereotype
- Thread starter shabdebaz
- Start date
Isis
Well-known member
I totally agree on the b*tchyness of girls/women.
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Oh tell me about it. I don't work in the beauty department at Saks but I have to walk through there everyday on my way up to the salon (& of course shop there for my discount). But they are for sure something else down on that first floor. I've found 2 so far that are just willing to talk, be pleasant, say hi, & be helpful in general. The NARS freelance artist and the girl at the La Mer counter, they're such dolls! It's like pulling teeth with everyone else
I know I'm one of the youngest people working in that place but really, I spend money there like everyone else. And it's not that I don't dress the part, b/c I certainly do! I guess it's because I look so young so in their minds I couldn't possibly have any money to spend? I don't know...it's sad. So I go to a different Saks to shop if the La Mer & NARS girls aren't at mine.
My worst encounter so far was with the perfume ladies at my location. This was a few weeks back now, but I had wanted to purchase one of the Bond No.9 perfumes and they are pretty pricy. Well when one of the ladies finally decided to come over and help me. Believe me they'll ignore me unless I specifically ask for help, everytime. I said I was interested in the fragrance Chinatown. Did she show it to me or talk to me about it? Nope. She instantlly picked up a Donna Karen perfume, had I tried it? No I dont like it. Then she went for Hanae Mori. No, I dont want that either. I asked again about Chinatown, I want to learn about it before I buy it. Again she went for Ralph Lauren Turquise this time, No! I'm not interested in it, I don't like it, and could I please be shown the Bond fragrances. So I just asked if she knew when Bleecker Street would be available "I dont know." Fine. Could I just have a decant of Chinatown please? "No we dont have any." God! It's right bloody there! I was positivelly mind-boggled & livid by that point. I've been meaning to mention this to the people in the Executive Office come to think of it.
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| Originally Posted by Lo-Fi_Thriller some places its true. all beauty lines have thoes snobs. |
Oh tell me about it. I don't work in the beauty department at Saks but I have to walk through there everyday on my way up to the salon (& of course shop there for my discount). But they are for sure something else down on that first floor. I've found 2 so far that are just willing to talk, be pleasant, say hi, & be helpful in general. The NARS freelance artist and the girl at the La Mer counter, they're such dolls! It's like pulling teeth with everyone else
My worst encounter so far was with the perfume ladies at my location. This was a few weeks back now, but I had wanted to purchase one of the Bond No.9 perfumes and they are pretty pricy. Well when one of the ladies finally decided to come over and help me. Believe me they'll ignore me unless I specifically ask for help, everytime. I said I was interested in the fragrance Chinatown. Did she show it to me or talk to me about it? Nope. She instantlly picked up a Donna Karen perfume, had I tried it? No I dont like it. Then she went for Hanae Mori. No, I dont want that either. I asked again about Chinatown, I want to learn about it before I buy it. Again she went for Ralph Lauren Turquise this time, No! I'm not interested in it, I don't like it, and could I please be shown the Bond fragrances. So I just asked if she knew when Bleecker Street would be available "I dont know." Fine. Could I just have a decant of Chinatown please? "No we dont have any." God! It's right bloody there! I was positivelly mind-boggled & livid by that point. I've been meaning to mention this to the people in the Executive Office come to think of it.
foreveratorifan
Well-known member
Yeah, I think that all counters have those amazing people and those that make you cringe!
I personally really love my MAC counter and the women who work there. But I do know there are days where we are ALL in poor moods, depressed, stressed about something...and its really hard (especially at holiday time) to hide it...though we try.
I always do my best to great everyone that comes into the counter, and I try to give the people a few moments to look a bit, before I go up to them and ask if they need help. And if they don't have questions, I assure them they are allowed to play/test anything they would like and if they do have questions feel free to ask! I try to help all that I can...that's my job and I love helping people!
Now yesterday we got a bit busy and one of the other MA's was doing a makeover, so I was alone on counter coverage...and of course 4 customers come in at the same time (the other MA does not have to stop her session since it was an appointment)...so I made sure to say Hi to all the customers...and that I would be with them as soon as I could....
Now of course all the gals wanted one on one help with deciding on colors and such...so I had to juggle all 4 at once....and it was HARD...and yes, they did have to wait longer than normal...but I was doing all I could and trying to help. I did apologize for them having to wait....
Like I said, I agree that it depends on the person/place/location and just the overall attitude of managers! Managers seem to make the difference
I personally really love my MAC counter and the women who work there. But I do know there are days where we are ALL in poor moods, depressed, stressed about something...and its really hard (especially at holiday time) to hide it...though we try.
I always do my best to great everyone that comes into the counter, and I try to give the people a few moments to look a bit, before I go up to them and ask if they need help. And if they don't have questions, I assure them they are allowed to play/test anything they would like and if they do have questions feel free to ask! I try to help all that I can...that's my job and I love helping people!
Now yesterday we got a bit busy and one of the other MA's was doing a makeover, so I was alone on counter coverage...and of course 4 customers come in at the same time (the other MA does not have to stop her session since it was an appointment)...so I made sure to say Hi to all the customers...and that I would be with them as soon as I could....
Now of course all the gals wanted one on one help with deciding on colors and such...so I had to juggle all 4 at once....and it was HARD...and yes, they did have to wait longer than normal...but I was doing all I could and trying to help. I did apologize for them having to wait....
Like I said, I agree that it depends on the person/place/location and just the overall attitude of managers! Managers seem to make the difference
thesweetlove
Active member
I have only had one bad experience which made me never shop at the counter again. I was at the mall with my sister who is was listening to her walkman by the counter while I was looking around. I was around the corner of the counter looking at eye shadows when I was ready to find the MA to tell her what I wanted when I found her saying horrible things to my sister. Thankfully my sister didn't hear a word of it because she was listening to her walkman. I proceeded to ask the MA if I could please speak with her manager. While she was getting her manager I asked my sister to wait outside of the store for me. When the manager came I informed her I had witnessed her MA being completely rude to my 11 year old sister, while I was shopping and that I shall never shop there again.
My sister's fashion taste is more "grunge/punk" and my look is more "preppy couture". What was mind boggling is this same MA was very nice to me and just nasty to my sister just moments later. She was like "Oh, I love your perfume what is it?" and "I have that same handbag, don't you love how it goes with everything?" I have kept my promise too. I haven't shopped there since and to this day my sister still doesn't know how awful that woman was.
My sister's fashion taste is more "grunge/punk" and my look is more "preppy couture". What was mind boggling is this same MA was very nice to me and just nasty to my sister just moments later. She was like "Oh, I love your perfume what is it?" and "I have that same handbag, don't you love how it goes with everything?" I have kept my promise too. I haven't shopped there since and to this day my sister still doesn't know how awful that woman was.
bellezzadolce
Well-known member
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I agree but I think that M.A.C. Artists are looked at differently so, we catch alot of slack from others. And some customers do look for us to be all knowing about all things and if for some reason we are not able to give the feedback expected then we are snobs or whatever.
Well it all comes down to you can't please everyone! Some customers love me and some hate me, that has been the situation in all of the jobs I've had.
| Originally Posted by Lo-Fi_Thriller All beauty lines have thoes snobs. |
I agree but I think that M.A.C. Artists are looked at differently so, we catch alot of slack from others. And some customers do look for us to be all knowing about all things and if for some reason we are not able to give the feedback expected then we are snobs or whatever.
Well it all comes down to you can't please everyone! Some customers love me and some hate me, that has been the situation in all of the jobs I've had.
AllINeedIsMac
Well-known member
I only met one good MA, all the other ones are bitches. That's just my opinion. I spend a lot of money in MAC, you can see for yourself in my hauls and traincase.
Today, I went to return a few things (nothing major, foundation pumps, and some sponges). And the girl was like "Soooooo, all you're keeping is the lip conditioner?" and I'm thinking to myself like, "Bitch, if you don't just haul your snobby ass over to the lingerie stuff and let me buy the crap that I really want, then maybe you can stop being so into what I kept from my original purchase!". Of course, this wasn't at my usual MAC, so I'm going to MY MAC now and spending the money I really wanted to there.
Today, I went to return a few things (nothing major, foundation pumps, and some sponges). And the girl was like "Soooooo, all you're keeping is the lip conditioner?" and I'm thinking to myself like, "Bitch, if you don't just haul your snobby ass over to the lingerie stuff and let me buy the crap that I really want, then maybe you can stop being so into what I kept from my original purchase!". Of course, this wasn't at my usual MAC, so I'm going to MY MAC now and spending the money I really wanted to there.
lah_knee
Well-known member
out of curiosity, why did you return the pump and sponges? i havent had anyone return sponges before :O
anyway, i wouldnt read into the lines of how associates communicate with you. thats when people start getting huffy and bitchy because they think the MA is IMPLYING something. wtf, WHO CARES!!! just answer the question and move on. its not really worth getting bent out of shape about. i know i have had some people hand me bag and say "i want to return this" and i dump out the stuff and make sure they want to return all of it and why they are returning it. its procedure. its hard to ask and clarify things without sounding prying or rude. so try not to read into things like that because 99% of the time, im sure its not on purpose or meant to be taken that way :O
anyway, i wouldnt read into the lines of how associates communicate with you. thats when people start getting huffy and bitchy because they think the MA is IMPLYING something. wtf, WHO CARES!!! just answer the question and move on. its not really worth getting bent out of shape about. i know i have had some people hand me bag and say "i want to return this" and i dump out the stuff and make sure they want to return all of it and why they are returning it. its procedure. its hard to ask and clarify things without sounding prying or rude. so try not to read into things like that because 99% of the time, im sure its not on purpose or meant to be taken that way :O
missdiorable
Well-known member
ive been to about 5 mac counters or free standing stores in my area & they all have been super nice. except for the mac counter in nordstroms at tysons....they completely ignored me so i left & went to the counter in macys [ i think it was macys]at tysons.
Isis
Well-known member
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They do that all the time! And whoever that girl was over the Galleria store that I talked to over the phone... Oh man she tweeked my nerves so bad!
The Nordstroms in Columbia has gotten much better at customer service than it used to be. They have alot of new faces there. I noticed b/c I went there a couple times this weekend.
hehe I count 9 or 10 stores/counters that I go to
| Originally Posted by missdiorable ive been to about 5 mac counters or free standing stores in my area & they all have been super nice. except for the mac counter in nordstroms at tysons....they completely ignored me so i left & went to the counter in macys [ i think it was macys]at tysons. |
They do that all the time! And whoever that girl was over the Galleria store that I talked to over the phone... Oh man she tweeked my nerves so bad!
The Nordstroms in Columbia has gotten much better at customer service than it used to be. They have alot of new faces there. I noticed b/c I went there a couple times this weekend.
hehe I count 9 or 10 stores/counters that I go to
missdiorable
Well-known member
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haha yeah i havent ventured my way into md yet. but what did the girl at the galleria do ususally the are great. maybe she was new who knows
| Originally Posted by FairladyZ They do that all the time! And whoever that girl was over the Galleria store that I talked to over the phone... Oh man she tweeked my nerves so bad! The Nordstroms in Columbia has gotten much better at customer service than it used to be. They have alot of new faces there. I noticed b/c I went there a couple times this weekend. hehe I count 9 or 10 stores/counters that I go to
|
haha yeah i havent ventured my way into md yet. but what did the girl at the galleria do ususally the are great. maybe she was new who knows
Isis
Well-known member
I called the MAC store at Tyson's Galleria in VA to put a discontinued shadow on hold (De Menthe). I had been down there the day before for the same shadow, but have since given it to a friend so I wanted another. I also specifically said that I would not be able to make it down there until tomorrow (Saturday) evening. That went fine, the SA was very nice.
I also gave the stores number to another girl that lives out of state so she could get it as well. That went ok too, and she actually ordered 2 even though the SA told her there were 3 left, just in case they didn't have mine on hold (she had emailed me to let me know). So I decided to call back and make sure I still had one under my name.
When I called the second time to double-check, the SA that answered asked if I had come down yesterday to pick up my items, I said yes, but that I only bought one and would like another, told her about my previous call this evening, and could she please check for me. She made no effort to do so and told me that all hold items would be cleared at the end of the day and could I call back tomorrow. I again explained that this was not from yesterday but from today and that I could not possibly get to the store until tomorrow evening, she did not want to check and asked if I was going to come down by close of business. I again explained that there was no possible way for me to get to the store by then. All of this was punctuated with long periods of silence, it seriously felt like I was pulling teeth to try and get her to do it, and that she was just not paying attention. Not once during the entire conversation did she ask my to please hold while she checked or have another associate check. I finally asked if she could just please make sure of it and hung up because I was so frustrated. Her answer was just a short ‘yeah, ok.'
Corperate was very prompt in getting back to me about it and the forwarded my complaint on to the manager there (along with the MA's name of course).
I also gave the stores number to another girl that lives out of state so she could get it as well. That went ok too, and she actually ordered 2 even though the SA told her there were 3 left, just in case they didn't have mine on hold (she had emailed me to let me know). So I decided to call back and make sure I still had one under my name.
When I called the second time to double-check, the SA that answered asked if I had come down yesterday to pick up my items, I said yes, but that I only bought one and would like another, told her about my previous call this evening, and could she please check for me. She made no effort to do so and told me that all hold items would be cleared at the end of the day and could I call back tomorrow. I again explained that this was not from yesterday but from today and that I could not possibly get to the store until tomorrow evening, she did not want to check and asked if I was going to come down by close of business. I again explained that there was no possible way for me to get to the store by then. All of this was punctuated with long periods of silence, it seriously felt like I was pulling teeth to try and get her to do it, and that she was just not paying attention. Not once during the entire conversation did she ask my to please hold while she checked or have another associate check. I finally asked if she could just please make sure of it and hung up because I was so frustrated. Her answer was just a short ‘yeah, ok.'
Corperate was very prompt in getting back to me about it and the forwarded my complaint on to the manager there (along with the MA's name of course).
AllINeedIsMac
Well-known member
Quote:
I know what you mean about not reading into thing too much, but there was more to the story than the return. I just didn't want to get in to it, b/c I hate reading looooong posts. Anywho, my shopping cart had stuff saved and my boyf thought I needed them, so he bought me a bunch of little stuff along with big stuff (brush cleaner, sponges, pumps, and like a shrpener). I figured, what the hell, I might as well return them for stuff i need.
| Originally Posted by lah_knee out of curiosity, why did you return the pump and sponges? i havent had anyone return sponges before :O |
I know what you mean about not reading into thing too much, but there was more to the story than the return. I just didn't want to get in to it, b/c I hate reading looooong posts. Anywho, my shopping cart had stuff saved and my boyf thought I needed them, so he bought me a bunch of little stuff along with big stuff (brush cleaner, sponges, pumps, and like a shrpener). I figured, what the hell, I might as well return them for stuff i need.
missdiorable
Well-known member
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what was the MAs name so i know to avoid her. i hate when they do stuff like that...the nordstroms at tysons was like that....the SAs at nordstroms arent like that when i got my hc dress there they treated me like princess but thats off topic..hmp i hate rude SAs or MAs. how you are at a certain place spreads from mouth to mouth you know.
| Originally Posted by FairladyZ I called the MAC store at Tyson's Galleria in VA to put a discontinued shadow on hold (De Menthe). I had been down there the day before for the same shadow, but have since given it to a friend so I wanted another. I also specifically said that I would not be able to make it down there until tomorrow (Saturday) evening. That went fine, the SA was very nice. I also gave the stores number to another girl that lives out of state so she could get it as well. That went ok too, and she actually ordered 2 even though the SA told her there were 3 left, just in case they didn't have mine on hold (she had emailed me to let me know). So I decided to call back and make sure I still had one under my name. When I called the second time to double-check, the SA that answered asked if I had come down yesterday to pick up my items, I said yes, but that I only bought one and would like another, told her about my previous call this evening, and could she please check for me. She made no effort to do so and told me that all hold items would be cleared at the end of the day and could I call back tomorrow. I again explained that this was not from yesterday but from today and that I could not possibly get to the store until tomorrow evening, she did not want to check and asked if I was going to come down by close of business. I again explained that there was no possible way for me to get to the store by then. All of this was punctuated with long periods of silence, it seriously felt like I was pulling teeth to try and get her to do it, and that she was just not paying attention. Not once during the entire conversation did she ask my to please hold while she checked or have another associate check. I finally asked if she could just please make sure of it and hung up because I was so frustrated. Her answer was just a short ‘yeah, ok.' Corperate was very prompt in getting back to me about it and the forwarded my complaint on to the manager there (along with the MA's name of course). |
what was the MAs name so i know to avoid her. i hate when they do stuff like that...the nordstroms at tysons was like that....the SAs at nordstroms arent like that when i got my hc dress there they treated me like princess but thats off topic..hmp i hate rude SAs or MAs. how you are at a certain place spreads from mouth to mouth you know.
Isis
Well-known member
From working reatail before, word spreads faster than wild fire! Anyone who works in that business with half a brain should know it... too bad alot of them don't seem to grasp that fact. I'm like the super secret shopper for stores that are my favorites b/c I get around so much and used to be a manager so I'm always listening and watching. They live asking me whats going on with the other stores in their district. It's pretty entertaining
Even my former DM for bebe will ask me whats going on!
OH man... I gotta find where I put her name bc/ I added that into the letter after saving it and copying it into email... I'll PM you though when I find it.
OH man... I gotta find where I put her name bc/ I added that into the letter after saving it and copying it into email... I'll PM you though when I find it.
blueyedlady87
Well-known member
I have had mostly good expierences. Sometimes people just have bad days. Although there is one guy who works at my counter who i refuse to let help me or do my makeup. He is so rude, & drama-queen-ish, and he just thinks he's a notch above everyone. My aunt told me that one person at MAC told her she couldn't wear a certain color b/c of her age. That pissed me off.
Uncalled for...
I had a similar situation of a previous poster where I was juggling 3 customers and a phone call by myself (on the day of the Lingerie launch) when I had a 4th lady showed up at the counter expecting to be helped RIGHT AWAY. I told her I would be with her as soon as I could. She barely stood there a minute, then starting shaking her head at me and mouthed something before walking away. I mean, give me a break! Like I said before, some people have preconceived notions about the girls working there and wait for the littlest thing to happen to justify their opinions. In the very short time that I have been a MAC employee, I've seen things like this many times. In fact, recently a new hire had only been working her third day when she unintentionally served a certain customer before one who was waiting longer....and she called us all "MAC Bitches"!!! That is completely uncalled for.
I had a similar situation of a previous poster where I was juggling 3 customers and a phone call by myself (on the day of the Lingerie launch) when I had a 4th lady showed up at the counter expecting to be helped RIGHT AWAY. I told her I would be with her as soon as I could. She barely stood there a minute, then starting shaking her head at me and mouthed something before walking away. I mean, give me a break! Like I said before, some people have preconceived notions about the girls working there and wait for the littlest thing to happen to justify their opinions. In the very short time that I have been a MAC employee, I've seen things like this many times. In fact, recently a new hire had only been working her third day when she unintentionally served a certain customer before one who was waiting longer....and she called us all "MAC Bitches"!!! That is completely uncalled for.
lah_knee
Well-known member
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YESSS exactly. i have no problem being stern with my word either. i wont be rude but i will let you know and communicate with you that it will be a little while. jumping from one customer to the next over and over with little or no time to think of anything else, can take a toll on you esp when you are working on a busy day with 10 other MA's barking things at you, waiting in line to ring up their sales on the registers, and trying to get by to grab things they need in small spaces. i try not to be rude or take things out on guests, but they really need to realize that we do get busy and we dont mean to ignore or pass people up, we just arent paying attention to every single person that walks up and how long they have been waiting. i try my best but im only human. i havent had a rude customer yet, just picky picky picky ladies.
| Originally Posted by shabdebaz I had a similar situation of a previous poster where I was juggling 3 customers and a phone call by myself (on the day of the Lingerie launch) when I had a 4th lady showed up at the counter expecting to be helped RIGHT AWAY. I told her I would be with her as soon as I could. She barely stood there a minute, then starting shaking her head at me and mouthed something before walking away. I mean, give me a break! Like I said before, some people have preconceived notions about the girls working there and wait for the littlest thing to happen to justify their opinions. In the very short time that I have been a MAC employee, I've seen things like this many times. In fact, recently a new hire had only been working her third day when she unintentionally served a certain customer before one who was waiting longer....and she called us all "MAC Bitches"!!! That is completely uncalled for. |
YESSS exactly. i have no problem being stern with my word either. i wont be rude but i will let you know and communicate with you that it will be a little while. jumping from one customer to the next over and over with little or no time to think of anything else, can take a toll on you esp when you are working on a busy day with 10 other MA's barking things at you, waiting in line to ring up their sales on the registers, and trying to get by to grab things they need in small spaces. i try not to be rude or take things out on guests, but they really need to realize that we do get busy and we dont mean to ignore or pass people up, we just arent paying attention to every single person that walks up and how long they have been waiting. i try my best but im only human. i havent had a rude customer yet, just picky picky picky ladies.
AllINeedIsMac
Well-known member
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Man, that's is sooooo ignorant! I wouldn't go that far. You guys got more demanding customers than I do, and I'm a Casino Host! Never knew there was so much drama in your industry. My whole thing is this, every "counter", store, casino, restaurant, etc... is going to have there people who have good and bad days. But like someone said before, having a bad day is not an excuse to be "rude" to a customer. Sorry that you ladies have to go through such demanding customers like that, just curious, are they younger or older?
Also, my whole thing with the MA that was being a bitch, was that she was laughing and giggling something about me. Not being "rude" b/c it was busy or whatever.... she was saying something about my returns ... when I came back later on, her manager personally apologized to me b/c another MA said that I overhead the MA's talking about me. That's all, it doesn't matter really anymore, b/c I went back to my own MAC counter and bought my lingerie stuff there.
| Originally Posted by shabdebaz In fact, recently a new hire had only been working her third day when she unintentionally served a certain customer before one who was waiting longer....and she called us all "MAC Bitches"!!! That is completely uncalled for. |
Man, that's is sooooo ignorant! I wouldn't go that far. You guys got more demanding customers than I do, and I'm a Casino Host! Never knew there was so much drama in your industry. My whole thing is this, every "counter", store, casino, restaurant, etc... is going to have there people who have good and bad days. But like someone said before, having a bad day is not an excuse to be "rude" to a customer. Sorry that you ladies have to go through such demanding customers like that, just curious, are they younger or older?
Also, my whole thing with the MA that was being a bitch, was that she was laughing and giggling something about me. Not being "rude" b/c it was busy or whatever.... she was saying something about my returns ... when I came back later on, her manager personally apologized to me b/c another MA said that I overhead the MA's talking about me. That's all, it doesn't matter really anymore, b/c I went back to my own MAC counter and bought my lingerie stuff there.
