MAC's policy on samples? Getting samples at MAC?

glittergoddess27

Well-known member
I love love love my store,.. I just wish I could bring all of you girls here to Indy,.. We have mostly great MA's at the Freestanding and Nordies. I don't frequent our Castleton location that much since I am closer to the freestanding. I dont usually drop less than 125 when I hit any of the MAC stores and I am sad bc sometimes I will go to both Nordies and the freestanding in one day (Nordies doesnt have pigs or pro pans) every MA pretty much knows me by name on sight. I don't often ask for samples, but I know that more often than not they are out of sample jars, I think this is how MAC controls how much is given out by controlling the amount of jars distributed to each store.. but sure enough when I came in and they had some,.. my FAVORITE MA,.. John, on whom I sent an e-mail to MAC praising his saintliness,..just grabbed some containers without me asking and loaded me up with some samples of things he thought would please me,.. lipmix,.. which I was unsure of,.. I will probably never have to buy any of that now though,.. and a huge sample of Provence (which I don't care too much for,..so I am glad I had the chance to try it) and a sample of Kitchmas,.. which I just may buy even though he gave me a GINORMOUS sample of it. But I really like it. I ended up buying and extra pigment (Golden Olive) that day and a few extra lustreglasses on top of my preplanned D'bohemia haul from the euphoria of it. LOL. I think it really does seem to make a difference building a relationship with an MA and then if you are in there enough exhibiting brand loyalty,.. they wanna keep you hooked,...If John has a quota then I probably help him meet quite a bit of it with each promotion.
 

Lo-Fi_Thriller

Well-known member
MAC is stingy about giving samples my 2 MAs sneek me samples or give me the little pro bono items they get that they dont like to me, but if i dont get my MA it frustrates me the only time they give me samples is when i spend a assload of money, and its usually parfume
 

MACForME

Well-known member
Samples? Mailings? Huh?

Im new around here and noticed some people mention samples at MAC stores or counters, and mailings that they get. I have NO clue whats up with that . I have had an account with MAC online for a long time and the MAC freestanding store has my name , address etc. I am in there all the time and spend decent money, NEVER have i gotten a THING in the mail, oh yeah, i did get ONE sample of a fragrance... what kind of mailings have you gotten and you are regular customer or a MAC Pro Card holder? Just curious,, thanks.
 

thegirlgotsoul

Well-known member
I'm just a regular MAC customer and I do have my name on a freestanding store's mailing list and I get brochures and promo cards & the like in the mail usually a few times a year.

Never gotten any samples in the mail though.
 

AlliSwan

Well-known member
I've been a MAC ADDICT at my counter for years now and I never got any stuff in the mail until I revisited the Vegas pro store. They realized I was on file but they had an old address and I don't know if the old address and the new one MY mac counter had were conflicting, but you may want to make sure they have you in the computers correctly. Just ask the least b*tchy MA!! However, my mailings do seem pretty random.
 

MACForME

Well-known member
Thats a good idea. I think i will. I am going to MAC on 06/04 anyway, hopefully it wont be a madhouse with Belle coming out, But i'll make a point of asking about my address.
 

piika

Well-known member
The MAC Pro store in Montreal definitely has my correct name and address, but I never got anything in the mail from them either. Maybe I should ask next time I go there...
 

GoldieLox

Well-known member
If you have an account online then you should get sent little brochures regarding the new lines that are coming out.

Like i just got a cute one for belle azure and the sunbasque one.
 

MACForME

Well-known member
Yeah... i have yet to recieve a thing, if it werent for the internet, i would have no clue about whats coming out, going on etc...I sent and email asking, that why if they hve my info (yes, its correct) that i have no notice of whats what.. not that abrupt, rather as a "how come"
 

ruby_soho

Well-known member
MAC samples

Is there a limit as to how many samples you can get? I know they wont give you an absurd amount of free stuff, but if I ask for a sample of two different moisturizers and a pigment or two, will they say no? I'll be buying stuff so it's not like I'm not contributing.
angelic.gif
 

Star

Well-known member
I think it depends on the sales associate... some make you feel like a leech for asking for one measly sample even if you're buying stuff. Others are more than happy to oblige with a COUPLE of samples. I prob. wouldn't dare ask for four samples unless I was spending a couple of hundred, but only because I hate when they give you "the look"
 

moonrevel

Well-known member
MAs are usually more than happy to give you samples of things like skincare and foundations (better you find out you hate the foundation sample after wearing it for a few days and trying something else than returning a mismatched shade). As for the rest, it totally depends on the MA. Conventional wisdom is that they are not technically supposed to give you pigment samples, but if you are friendly with your MA, you can often get away with more as far as what kind of products they will sample for you. I hit it off once with an MA I'd never met before and she gave me a pigment sample, but I've heard of some people getting looked at like they're from Mars if they ask for one.
 

ruby_soho

Well-known member
Hmmm, this could be tricky. Maybe I'll back away from the pigments:p I sent my mom to Montreal and told her to ask for 2 pigment samples:O I hope she doesnt get killed now.
 

allie02044

Well-known member
Ive never had anyone tell me no for ANY sample. but my MAs kinda know me, and I dont ask for samples all the time. I just got a loose irridescent powder sample (filled to the top!) and the new scrub sample, filled to the top.
-the MA also told me I should take stock out in MAC as soon as I walked in lol
 

ruby_soho

Well-known member
My mom just called from Montreal and the MA said they had no sample jars, so I didnt get any pro samples
ssad.gif
 
Yeah it definately depends on the MA. I last time i asked he gave me samples of all of the D'bohemia pigment. Hefty samples I might add. I also bought $60 worth of stuff.
 

ruby_soho

Well-known member
I bought $138 at the Pro store yesterday, so I could have gotten a couple good samples. But alas...no jars.
 
Top