I was really disappointed with my experience today at the MAC counter. I went to the launch at the Pro store last week, and the difference was like night and day. At the Pro store the MAs came out to give us information and they gave us a card to list what we wanted, and only 5 people were let in the store at a time. It was very organized. Today was a free for all. The MAs never came out, they just gawked at us through the door. They didn't open the entrance at 10 am, so people rushed to the department store entrance. People from the end of the line were ahead of some of the people who were waiting since 8. They gave us a printed list of product to choose from, but all the products weren't listed on it, and the store didn't get a shipment of Diamonds. Then, the MAs started taking forms from people at the end of the line instead of the front. What was the point of being on a line? Does MAC send out a memo on how these collections should be handled or is it up to each store? Between going to the Pro store, the waiting room on Monday, and this fiasco today, I did get everything I wanted except for diamonds and a couple of items for my friend and a coworker. Bottom line, I'm only going to the pro store for collections that I would wait in line for.