nichollecaren
Well-known member
I cant help but reach out and stroke my sigma brushes like theyre my pets...sooo soft!
God help me!
God help me!
Sigma Brushes
- Thread starter mizuki~
- Start date
batgirl0711
Member
Quote:
yup they are definitely not on my "buy again" list.
i like the brushes but seriously will not buy again
Originally Posted by LeeleeBell
Wow that's just awful 
Wish I had read this before I bought those last 3 brushes. And I say last because even though I had good ones, that kind of remark is just unforgiveable and rude and I won't be buying from those jerks again. |
yup they are definitely not on my "buy again" list.
i like the brushes but seriously will not buy again
nichollecaren
Well-known member
I cant knock anyone for the basis of their decisions, but when I buy a product, I buy it for quality and value for money...I have never had a 'perfect' shopping experience, especially online. There has always been something to gripe about.
With that said, Sigma promised me great brushes for a great price. I got what I paid for and then some. I'm happy.
Some may have had crappy brushes sent to them...long as Sigma is willing to replace them (or refund the money), it means their CS does what it needs to. Sure there are other desirable things that seem to be lacking based on that youtube comment, but those are personal issues that I think should be left out of business. This is still a very young company.
I bought a ton more brushes for a ton more money from another company, and for weeks that same company had me CONFUSED! They didnt respond to my emails, didnt give clear instructions about completing my purchase...even after I had paid, I was still not sure what to expect...it was HELL---I got my brushes, as agreed in the transaction...no complaints.
Just my opinion.
With that said, Sigma promised me great brushes for a great price. I got what I paid for and then some. I'm happy.
Some may have had crappy brushes sent to them...long as Sigma is willing to replace them (or refund the money), it means their CS does what it needs to. Sure there are other desirable things that seem to be lacking based on that youtube comment, but those are personal issues that I think should be left out of business. This is still a very young company.
I bought a ton more brushes for a ton more money from another company, and for weeks that same company had me CONFUSED! They didnt respond to my emails, didnt give clear instructions about completing my purchase...even after I had paid, I was still not sure what to expect...it was HELL---I got my brushes, as agreed in the transaction...no complaints.
Just my opinion.
AshleyTatton
Well-known member
I love all my Sigma brushes, a couple of them bled a tiny bit, nothing major. My brushes are all very soft. The blending brush does have a few white hairs in it but it doesn't affect the softness or quality. I would order from them again and again, infact I'm thinking of ordering a second set so I don't have to wash them that much. If Sigma is willing to refund/replace that's awesome, what a good brand! I'm sure it's hard to make sure every brush is perfect when you're making them by hand. Nothing but good reviews from me for anything Sigma!
malaviKat
Well-known member
Quote:
Fair enough...but one can (and some have!) get crappy customer service from places like MAC too.
| Originally Posted by MissChievous
Their customer service sounds about as spotty as that of coastal scents...hm - I'm still intrigued by the brushes but less now than before. |
Fair enough...but one can (and some have!) get crappy customer service from places like MAC too.
batgirl0711
Member
My ss224 totally got gray on me after only 3 deep cleanings
I contacted sigma because they shouldnt be loosing that much color in such a short time. I hope this time CS is more professional and nicer than last time I dealt with them.
I contacted sigma because they shouldnt be loosing that much color in such a short time. I hope this time CS is more professional and nicer than last time I dealt with them.
islandlucy
Member
Quote:
I hope you have better luck than me, I contacted them and never got a response. I thought about emailing them again but decided it to let it go, as I am not a confrontational person.
For reference here is mine, washed only once. When I got it was totally dark after just one wash you can see here how it started to turn.
http://img193.imageshack.us/img193/7246/dsc00118wgo.jpg
It also has these two weird strings coming out.
http://img22.imageshack.us/img22/1019/dsc00124nzk.jpg
Those two things don't even bother me much, the thing that really upset me was that one of the bristles feels like plastic. The one here on the right.
http://img18.imageshack.us/img18/5624/dsc00126lom.jpg
My other Sigma brushes shed like crazy, the only thing I like is the brush roll.
| Originally Posted by batgirl0711
My ss224 totally got gray on me after only 3 deep cleanings
I contacted sigma because they shouldnt be loosing that much color in such a short time. I hope this time CS is more professional and nicer than last time I dealt with them. |
I hope you have better luck than me, I contacted them and never got a response. I thought about emailing them again but decided it to let it go, as I am not a confrontational person.
For reference here is mine, washed only once. When I got it was totally dark after just one wash you can see here how it started to turn.
http://img193.imageshack.us/img193/7246/dsc00118wgo.jpg
It also has these two weird strings coming out.
http://img22.imageshack.us/img22/1019/dsc00124nzk.jpg
Those two things don't even bother me much, the thing that really upset me was that one of the bristles feels like plastic. The one here on the right.
http://img18.imageshack.us/img18/5624/dsc00126lom.jpg
My other Sigma brushes shed like crazy, the only thing I like is the brush roll.
twilightessence
Well-known member
Quote:
That's the only problem I've had with these brushes so far. Mine is going gray, too. I've washed it at least five times and its not *completely* gray yet, but it has noticeably grays in it.
| Originally Posted by batgirl0711
My ss224 totally got gray on me after only 3 deep cleanings
I contacted sigma because they shouldnt be loosing that much color in such a short time. I hope this time CS is more professional and nicer than last time I dealt with them. |
That's the only problem I've had with these brushes so far. Mine is going gray, too. I've washed it at least five times and its not *completely* gray yet, but it has noticeably grays in it.
PrincessPinkcat
Member
I ordered a couple of sets about 10 days ago. I will let you guys know what I think of them and do a review on them after I've used them exclusively for a couple of weeks - I don't believe in reviewing or giving feedback on anything I haven't actually used enough to develop an opinion on.
As for the YouTube hype - most gurus won't review a product they don't like and many will even ship products they don't like back to the company at their own expense. By doing this, the Guru's aren't filling up their pages with videos of products they hate, and instead are sharing what they love with their viewers. So I would have to say that if the Sigma brushes are getting reviews, then the hype must be real - because a lot of people wouldn't even bother doing a review if they didn't like them.
So far, I have nothing but good to say about the customer service. I had quite a few questions prior to my order, and they got back to me in a very timely manner answering all of my questions and then some. I hope their customer service continues to be as good after I receive my brushes, should I need it.
As for the YouTube hype - most gurus won't review a product they don't like and many will even ship products they don't like back to the company at their own expense. By doing this, the Guru's aren't filling up their pages with videos of products they hate, and instead are sharing what they love with their viewers. So I would have to say that if the Sigma brushes are getting reviews, then the hype must be real - because a lot of people wouldn't even bother doing a review if they didn't like them.
So far, I have nothing but good to say about the customer service. I had quite a few questions prior to my order, and they got back to me in a very timely manner answering all of my questions and then some. I hope their customer service continues to be as good after I receive my brushes, should I need it.
batgirl0711
Member
I got a response from sigma and it made me LOL. Seriously this company is being absurd. If they even looked at online communities they would know there is a problem with their brushes. I was told I had to mail the brush back (at my own expense) and they would consider either refunding or replacing the brush. I bought the eye set so basically I paid 5.71 for each brush. It would cost me more to ship it back to them!!
I was shocked that they didn't offer to send me a mailer and a shipping label to send it back to them, most companies do that! UGH this is just making me upset. I am so buying the MAC 224 because it will last longer than 2 weeks.
PrincessPinkcat, I have seen a number of youtube reviews where the guru gets the brushes for free and sometimes doesnt wash them or use them and just reviews them. Then there are the gurus that rave about anything free they get and when regular people try it out its nothing like what the guru said (and the regulars have the same opinion about the product)
I was shocked that they didn't offer to send me a mailer and a shipping label to send it back to them, most companies do that! UGH this is just making me upset. I am so buying the MAC 224 because it will last longer than 2 weeks.
PrincessPinkcat, I have seen a number of youtube reviews where the guru gets the brushes for free and sometimes doesnt wash them or use them and just reviews them. Then there are the gurus that rave about anything free they get and when regular people try it out its nothing like what the guru said (and the regulars have the same opinion about the product)
malaviKat
Well-known member
Quote:
Yeah I just got a response from Sigma as well which said about the same:
"Hello,
Thank you for your email and we apologize for the inconvenience. If you would like, you can fill out the attached form and send it back to us with your defective brush. Once we receive the brush we can refund your purchase or send you new brush. Again, we apologize for this inconvenience and please let us know if you have any other questions or concerns.
Thank you for contacting Sigma Makeup."
The attached form lets you specify whether you want to be reimbursed or whether you'd like a replacement brush/brushes. It also says that shipping charges for defective brushes will be reimbursed once the product is received but that the shipping charges for unused brushes/brush sets will not be reimbursed. (Whether or not you guys buy that is another story.)
I'm not as unhappy as most people on here as far as my ss224 goes; some of the bristles are going a bit white, but it's a very soft brush overall - arguably softer than my MAC224 (surprisingly). If the brush started to fall apart, I'd be more inclined to try to return it but the bristle dye fading is a problem I've had even with legit MAC brushes so (so far!) I really can't be bothered to ship a brush back over that.
| Originally Posted by batgirl0711
I got a response from sigma and it made me LOL. Seriously this company is being absurd. If they even looked at online communities they would know there is a problem with their brushes. I was told I had to mail the brush back (at my own expense) and they would consider either refunding or replacing the brush. I bought the eye set so basically I paid 5.71 for each brush. It would cost me more to ship it back to them!! |
Yeah I just got a response from Sigma as well which said about the same:
"Hello,
Thank you for your email and we apologize for the inconvenience. If you would like, you can fill out the attached form and send it back to us with your defective brush. Once we receive the brush we can refund your purchase or send you new brush. Again, we apologize for this inconvenience and please let us know if you have any other questions or concerns.
Thank you for contacting Sigma Makeup."
The attached form lets you specify whether you want to be reimbursed or whether you'd like a replacement brush/brushes. It also says that shipping charges for defective brushes will be reimbursed once the product is received but that the shipping charges for unused brushes/brush sets will not be reimbursed. (Whether or not you guys buy that is another story.)
I'm not as unhappy as most people on here as far as my ss224 goes; some of the bristles are going a bit white, but it's a very soft brush overall - arguably softer than my MAC224 (surprisingly). If the brush started to fall apart, I'd be more inclined to try to return it but the bristle dye fading is a problem I've had even with legit MAC brushes so (so far!) I really can't be bothered to ship a brush back over that.
spacegirl2007
Well-known member
wow, that is crappy customer service.
they sound like coastal scents.
but this is pretty much par for the course with LLCs. thats why i was skeptical of the company to begin with.
they sound like coastal scents.
but this is pretty much par for the course with LLCs. thats why i was skeptical of the company to begin with.
PrincessPinkcat
Member
Quote:
Hi Batgirl. Thanks for taking the time to respond to my post. I'm new here and it really means a lot to me that you took time out to address what I said. It makes me feel really comfortable here when people are interacting with me, and it makes me feel more like I'm a part of your community. Thank you so much for that!
Personally, it makes no difference to me whether a Guru paid for an item she is reviewing, or whether she got it for free. If they receive products for free they are obviously promoting themselves well and attracting a lot of positive attention to themselves. Kudos to them for doing a good job and attracting a viewing audience that in turn drew companies to send them free products for review.
I do understand what you're saying... What I was saying was, sure a lot of guru's get them for free - but many state that they simply won't bother making a review about something they don't like. Some would rather mail a product back to the company at their own expense than spend hours making a video of a negative review.
Now, in accordance with what you said about some of the Guru's not washing or using the product before doing the review - I think I saw the one you're talking about - because I swear the brushes in that video looked brand spanking new and completely untouched. I have to admit that I was disgusted by that, because it's impossible to review something you've never used either negatively or positively. Then I got thinking though - how do I know she didn't order or receive two sets for free or that she paid for - who's to say she didn't use the other set to formulate and opinion, but choose the clean set to use for the review. We don't know what was going on in her head... and it is a possible scenario that she could possibly have two sets.. I can see where someone might think that the clean untouched set is much more attractive for a review than the set they've been using. I even ordered two sets - one for me, and one for my kit. If I really like them, I plan to order more for contest prizes.
While I am sure there are Guru's who rave about anything they get for free, I don't think that's the norm. I can't see where any good could possibly come from posting tons of negative product reviews on YouTube... many simply won't even bother posting a review on something they don't like - and I'm willing to bet that there are tons of products that have been sent to Guru's that we don't even know about because they didn't like them and either shipped them back or tossed them to the back of their makeup drawers or swapped them or traded them. If the popular Guru's constantly raved about anything and everythign they got for free, they would quickly damage their reputation and loose their following. I can't see too many of them willing to give positive reviews on a crappy product and risk loosing everything they've worked for.
You know, makeup is sort of a personal thing a lot of times, and I've heard other Guru's say in their video's that just because they like something doesn't mean everybody will... and it's so true. The same is true amongst women. Some women might really like MAC, while others might not like MAC cosmetics at all. Alot of women swear by LashBlast and Define-a-Lash - I can't stand either one. I love Maybelline's Pulse Perfection mascara - other women don't like it at all. A Guru could really genuinely love a certain product, and other people might not like it all. We all have our own unique tastes and styles.
Thanks again for taking the time to respond on my post! I'm really enjoying the level of interaction in this forum... I've never been a part of a forum where people interacted to the degree I've seen on the Spektra boards... I think it's great!
| Originally Posted by batgirl0711
PrincessPinkcat, I have seen a number of youtube reviews where the guru gets the brushes for free and sometimes doesnt wash them or use them and just reviews them. Then there are the gurus that rave about anything free they get and when regular people try it out its nothing like what the guru said (and the regulars have the same opinion about the product) |
Hi Batgirl. Thanks for taking the time to respond to my post. I'm new here and it really means a lot to me that you took time out to address what I said. It makes me feel really comfortable here when people are interacting with me, and it makes me feel more like I'm a part of your community. Thank you so much for that!
Personally, it makes no difference to me whether a Guru paid for an item she is reviewing, or whether she got it for free. If they receive products for free they are obviously promoting themselves well and attracting a lot of positive attention to themselves. Kudos to them for doing a good job and attracting a viewing audience that in turn drew companies to send them free products for review.
I do understand what you're saying... What I was saying was, sure a lot of guru's get them for free - but many state that they simply won't bother making a review about something they don't like. Some would rather mail a product back to the company at their own expense than spend hours making a video of a negative review.
Now, in accordance with what you said about some of the Guru's not washing or using the product before doing the review - I think I saw the one you're talking about - because I swear the brushes in that video looked brand spanking new and completely untouched. I have to admit that I was disgusted by that, because it's impossible to review something you've never used either negatively or positively. Then I got thinking though - how do I know she didn't order or receive two sets for free or that she paid for - who's to say she didn't use the other set to formulate and opinion, but choose the clean set to use for the review. We don't know what was going on in her head... and it is a possible scenario that she could possibly have two sets.. I can see where someone might think that the clean untouched set is much more attractive for a review than the set they've been using. I even ordered two sets - one for me, and one for my kit. If I really like them, I plan to order more for contest prizes.
While I am sure there are Guru's who rave about anything they get for free, I don't think that's the norm. I can't see where any good could possibly come from posting tons of negative product reviews on YouTube... many simply won't even bother posting a review on something they don't like - and I'm willing to bet that there are tons of products that have been sent to Guru's that we don't even know about because they didn't like them and either shipped them back or tossed them to the back of their makeup drawers or swapped them or traded them. If the popular Guru's constantly raved about anything and everythign they got for free, they would quickly damage their reputation and loose their following. I can't see too many of them willing to give positive reviews on a crappy product and risk loosing everything they've worked for.
You know, makeup is sort of a personal thing a lot of times, and I've heard other Guru's say in their video's that just because they like something doesn't mean everybody will... and it's so true. The same is true amongst women. Some women might really like MAC, while others might not like MAC cosmetics at all. Alot of women swear by LashBlast and Define-a-Lash - I can't stand either one. I love Maybelline's Pulse Perfection mascara - other women don't like it at all. A Guru could really genuinely love a certain product, and other people might not like it all. We all have our own unique tastes and styles.
Thanks again for taking the time to respond on my post! I'm really enjoying the level of interaction in this forum... I've never been a part of a forum where people interacted to the degree I've seen on the Spektra boards... I think it's great!
islandlucy
Member
Quote:
Hee hee I just saw a review like that. The guru clearly had not used the brushes they were brand new still wrapped in plastic and yet they were all AMAZING to her. I really dislike dishonesty.
| Originally Posted by batgirl0711
I got a response from sigma and it made me LOL. Seriously this company is being absurd. If they even looked at online communities they would know there is a problem with their brushes. I was told I had to mail the brush back (at my own expense) and they would consider either refunding or replacing the brush. I bought the eye set so basically I paid 5.71 for each brush. It would cost me more to ship it back to them!! I was shocked that they didn't offer to send me a mailer and a shipping label to send it back to them, most companies do that! UGH this is just making me upset. I am so buying the MAC 224 because it will last longer than 2 weeks. PrincessPinkcat, I have seen a number of youtube reviews where the guru gets the brushes for free and sometimes doesnt wash them or use them and just reviews them. Then there are the gurus that rave about anything free they get and when regular people try it out its nothing like what the guru said (and the regulars have the same opinion about the product) |
Hee hee I just saw a review like that. The guru clearly had not used the brushes they were brand new still wrapped in plastic and yet they were all AMAZING to her. I really dislike dishonesty.
batgirl0711
Member
I had a few email correspondences with Sigma and got no where. Seriously they should not make us pay to ship the brush back then reimburse us, because companies usually send out a shipping label to ship stuff back since its a defective product. Basically it was pointless, they never addressed my concerns and kept saying "thank you for your input" and I am like uh OK but seriously I want some answers to my questions. I told them that in addition to sending out shipping labels they should look on specktra because clearly there is a problem with the 224 (and other brushes) and maybe instead of sending free sets to gurus they should invest in replacing the defective brushes to the people who actually paid for the brushes, instead of the people who paid for the brushes jump through all sorts of hoops and make sure they send the brush in within 14 days of purchase (i read the fine print and it said that if its not within 14 days you are out of luck in getting a refund or replacement).
Overall I am over Sigma and all the hype. I really do not recommend them because I think MAC and Sephora brushes are better and I really should have just put my money into them instead of Sigma.
Overall I am over Sigma and all the hype. I really do not recommend them because I think MAC and Sephora brushes are better and I really should have just put my money into them instead of Sigma.
reem2790
Well-known member
i agree with a lot of the feelings towards the gurus that recently hyped up a product that looked brand spanking new in the video. judging a brush on softness doesnt exactly prove its functionality. i have the full kit+roll and am impressed with about 5 out of the 12. the rest really arent anything to rave about. i think the customer service is a little dodgy, but then again i've seen muchhh worse from companies i hear nothing but great things about.
malaviKat
Well-known member
Quote:
After my last email, I contacted them again for clarification as I have had my brush longer than 14 days. This was the email I received in response:
"[FONT=Arial,Helvetica,sans-serif]Hello,
If your brush becomes defective after the 14 day period, we can still replace your brush or refund your money for the brush.
We will reimburse the amount of shipping that it costs to send us back your defective brush, not the original amount that you paid for all of the brushes. Thank you and please let us know if you have any other questions.
Thank you for contacting Sigma Makeup. "[/FONT]
Again, I don't really know what others believe. I agree that it seems a bit inefficient to reimburse customers for the cost of sending back a defective brush, but I suppose it is their way of protecting themselves against faulty claims from customers demanding that new brushes be sent out (without mailing old ones back). I also agree that a mailer would be quite helpful. Hopefully they'll work these growing pains out of their system.
| Originally Posted by batgirl0711
make sure they send the brush in within 14 days of purchase (i read the fine print and it said that if its not within 14 days you are out of luck in getting a refund or replacement). |
After my last email, I contacted them again for clarification as I have had my brush longer than 14 days. This was the email I received in response:
"[FONT=Arial,Helvetica,sans-serif]Hello,
If your brush becomes defective after the 14 day period, we can still replace your brush or refund your money for the brush.
We will reimburse the amount of shipping that it costs to send us back your defective brush, not the original amount that you paid for all of the brushes. Thank you and please let us know if you have any other questions.
Thank you for contacting Sigma Makeup. "[/FONT]
Again, I don't really know what others believe. I agree that it seems a bit inefficient to reimburse customers for the cost of sending back a defective brush, but I suppose it is their way of protecting themselves against faulty claims from customers demanding that new brushes be sent out (without mailing old ones back). I also agree that a mailer would be quite helpful. Hopefully they'll work these growing pains out of their system.
